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Best Western Executive Hotel

Cancelon$73*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
$110*
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Best Western Executive Hotel
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364 Reviews from our TripAdvisor Community

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Showing 358: English reviews
POWHATAN
Reviewed August 9, 2016 via mobile

I really enjoyed this hotel. The only thing I left my shoes in room and when I called they said no one could find them. So had to buy another pair. I will say Susan is a delightful person. The best customer service I have seen in awhile. I will be coming back again and again.

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Helpful?
Thank JEANNE M
JPManagement, Manager at Best Western Executive Hotel, responded to this review

Thank you so much for your kind words,Jeanne M. ! We value being able to provide fantastic experiences for our distinguished guests and thank you for recognizing us for doing so. I was pleased to have assisted you on your last stay by recovering your shoes that were left behind. The next time you’re in the Richmond area, please give...

Reviewed August 3, 2016

Excellent Customer Service & Very Nice Stay! I had such a nice stay but meeting Cristina was the highlight! Her service is the type that will make u want 2 return just because! She displayed huge appreciation 4 me as a guest. From the moment I spoke 2 her re my reservation - she treated me as a valued customer....

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Helpful?
1Thank Carol L
JPManagement, Manager at Best Western Executive Hotel, responded to this review

What a wonderful review, Carol L. ! Thank you so much for your kind words. Our staff work around the clock to ensure you have the best experience possible while staying with us and are elated to hear they’ve left a good impression on you.. Christina is a real asset to our front desk team and strives to ensure all...

Maryland, United States
Reviewed August 2, 2016

This was my first time spending a night at a Best Western hotel and I enjoyed my entire stay. The front desk was friendly and very helpful with my needs. The room was clean and spacious and in a good location. My breakfast was not the best choice but doable. I will be back to Richmond for a vacation and...

Review collected in partnership with Best Western
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Helpful?
Thank Laura G
JPManagement, Manager at Best Western Executive Hotel, responded to this review

It was a pleasure having you with us! One of the most rewarding things we at the Best Western Executive Hotel can hope to have is a delightful guest who appreciates the effort we put into making each stay memorable. We hope you’ll think of us the next time you’re traveling through the Richmond area and require a place to...

Richmond, United States
Reviewed July 22, 2016

A little pricey for one night but it was very clean, everything worked properly. Check in is late & check out is early which sucks. The pool at this location is very nice, and clean. They have a lot of chairs and lounging areas

Review collected in partnership with Best Western
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Helpful?
Thank Kiana D
JPManagement, Manager at Best Western Executive Hotel, responded to this review

It’s wonderful to hear you enjoyed your stay with us at the Best Western Executive Hotel, Kiana D! Being able to provide such a warm and welcomed experience for you during your stay was more than just a service, it was our pleasure. Should you need to alter your check-in or out times, please feel free to let the front...

Erwin, North Carolina
Reviewed July 18, 2016

My family and I took a 2 day vacation to visit Kings Dominion, on Friday 7/15/16, and I had checked the reviews for this hotel beforehand, but did not make reservations. We went ahead to Kings Dominion on Friday, and then went to check in at Best Western. Initially, Jaymeka informed us that there were no vacancies for a 2...

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1Thank mycache1
JPManagement, Manager at Best Western Executive Hotel, responded to this review

It was such a delight having you and your family stay with us! We love taking a situation just like yours and molding it into a spectacular memory for our distinguished guests, just like yourself. Our front desk makes sure each guest is treated with the utmost respect and a friendly attitude at all times, our housekeepers keep your rooms...

Baltimore, United States
Reviewed July 18, 2016

Hotel clearly needs a face lift and a thorough cleaning. Furniture was pushed in front of the adjoining room doorway which led me to wonder if the lock was working properly-- creepy. Carpeted floor was actually slimy. For what it's worth, front desk staff were lovely.

Review collected in partnership with Best Western
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Helpful?
Thank Kim C
JPManagement, Manager at Best Western Executive Hotel, responded to this review

We’re very sorry to hear that your stay didn’t meet your expectations and assure you we’re just as sorry that we couldn’t do more for you during your time with us. The Best Western Executive Hotel strives for excellence and it doesn’t sit well with us when we fall short of that mark and have an off day. Rest assured,...

Troy, Tennessee
Reviewed July 16, 2016 via mobile

Nice and clean rooms. Very friendly staff. We had several people staying here for a ball tournament in Glen Allen. Would stay here again if I had to. The night manager went beyond to welcome our stay. She had cookies and bottled water for everyone that stayed with us. She also opened the breakfast room a couple times for the...

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Helpful?
Thank Keri D
JPManagement, Manager at Best Western Executive Hotel, responded to this review

Keri D., thank you so much for your kind words! Our staff works night and day to ensure that every guest has a memorable experience, so it’s great to hear that we were able to make your stay both enjoyable and comfortable for your party! As always, it’s our pleasure to serve, and we’re so very happy to have been...

New Yourk, United States
Reviewed July 13, 2016

Terrible handling of the situation when my child cut his toe in their swimming pool. Nobody tried to clean the swimming pool from a sharp foreign object that cut my child's leg causing us to interrupt our vacation.

Review collected in partnership with Best Western
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1Thank Natalie L
JPManagement, Manager at Best Western Executive Hotel, responded to this review

We’re very sorry to hear that a cut toe ruined your vacation experience while staying with us, Natalie L. After learning of your son’s injury, we promptly sent someone out to assess the pool and ensure that no foreign objects were left behind that could cause any harm to our valued guests. We do hope that your son has recovered...

Waynesboro, Virginia
Reviewed July 11, 2016

We had been on road for a long time in a bad storm for most of it. Finding such a nice hotel with welcoming staff was a godsend! Hotel was clean, bed was comfortable and staff professional and friendly. Can't ask for more!

Review collected in partnership with Best Western
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Helpful?
Thank 743deborahf
JPManagement, Manager at Best Western Executive Hotel, responded to this review

We’re delighted you’ve enjoyed your stay with us! Cleanliness is one of our top priorities here at the Best Western Executive Hotel and to have that noticed means a great deal to our staff. We do our best to ensure all amenities that you may need while staying with us are available to you; having a refrigerator and microwave in...

Indiana
Reviewed July 7, 2016

Motel was conveniently located to I-64 which made getting Downtown and to other destinations we wanted to go to very easy. We opted not to have daily room service but housekeeping staff gladly exchanged towels/wash cloths for us. Breakfast selections were very good but might have been nice to alternate bacon/sausage daily rather than sausage all three days. If you...

Review collected in partnership with Best Western
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Helpful?
Thank BullDawgFan-1
JPManagement, Manager at Best Western Executive Hotel, responded to this review

Our convenience to many nearby landmarks, shopping opportunities and universities are just some of the many reasons guests choose to stay with us at the Best Western Executive Hotel while in Richmond. We’re so happy that you were able to take advantage of our 3-night stay contracted rate! Before booking online, give us a call at the front desk and...

Questions? Get answers from hotel staff and past guests. Ask a question

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Convenient West End Location. ... more   less 

Additional Information about Best Western Executive Hotel

Address: 7007 West Broad Street, Henrico, VA 23294-3717 (Formerly BEST WESTERN Executive Hotel)
Location: United States > Virginia > Henrico
Price Range: $85 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Executive Hotel 2.5*
Number of rooms: 114
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Best Western, Orbitz, Priceline, Hotwire, Hotels.com, Cancelon, getaroom.com, TripOnline SA, HotelsClick and HotelQuickly so you can book your Best Western Executive Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Richmond
Richmond Best Western
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Questions & Answers

Here's what travelers have asked, with answers from Best Western Executive Hotel staff and other travelers.
4 questions
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East Syracuse, New York
5 months ago
East Syracuse, New York
5 months ago
Harrisburg, Pennsylvania
over a year ago

See all questions (4)

Questions? Get answers from Best Western Executive Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try not to be on first floor.”
BillCarraway, 6 days ago | Read review
“If you have a problem with the room, let them know immediately and they will be happy to move you. Don't just stay and”
piersonhallmark, Mar 3, 2017 | Read review
“Top floor might be quieter.”
davidfD5507HF, Dec 18, 2016 | Read review
“If you are looking for a great place to have an event, this is it!!!!”
charlenew762, Nov 20, 2016 | Read review
“Ask if there are areas of the hotel that do not allow any smoking at all. I don't know if there are but the second floor was horrible.”
Hatteras7x, Oct 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Cancelon
$73* /night
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Prices are for 1 room, 2 adults
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