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BEST WESTERN Executive Hotel

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306 Reviews from our TripAdvisor Community

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Showing 300: English reviews
Richmond, Virginia
Level Contributor
3 reviews
5 of 5 stars Reviewed November 9, 2015

This stay was our third annual meeting at this same hotel for a group of veterans. Hotel management went out of its way to show they cared about us and appreciated our service to this great country. The property itself was very good and well located in the area and provided a great breakfast. We will definitely stay here again... More 

Helpful?
Thank David G
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

First and foremost, thank you again for the service you and your group of veterans have provided to keep our lives, lands and loved ones safe! It was a distinguished honor to host you all with us for your third annual meeting and it was a delight to be able to address such a noble group of gentlemen. We here... More 

Arlington, Virginia, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 9, 2015

The hotel is outdated and very gross looking. We were told our room wasn't ready 4 hours after check in began. They put us in another room with a broken tv and sticky liquid covering the walls. An hour after we checked in, I called to ask for another room and then one was ready to be moved into. The... More 

Review collected in partnership with Best Western

Helpful?
Thank Maranda J
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Maranda J, we’re very sorry to hear that you’re recent stay with us at the Best Western Executive Hotel was not up to your standards. We have many changes in store, some of which we’ve already put into place, and we do wish you’d give us another opportunity to provide you with the superior customer service our guests have come... More 

San Antonio
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 2, 2015

Wow, loved this hotel. I got a King Suite for a great price. The room itself was super spacious, the bed was comfortable, 2 tvs..one in the sitting area and one in the bedroom. Clean. I got put by the elevator but really didn't hear much noise. Room had a microwave and fridge so you could do your own food... More 

Helpful?
Thank Sara954
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Our king suite room is the cream of the crop, but of course this isn’t news to you. Being almost double the size of other rooms, it even has a pull-out sofa bed in it in case you have guests joining you during your stay. Fear not though – our elevators are very easy on the ears should you find... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 26, 2015

Chose this facility because of its price point and its convenience to downtown and to the Inter-state(2 turns and you're on I-64). Ample parking. Easy walk to restaurants and eateries. As an over 65'er traveling alone, I felt quite comfortable. The staff was excellent; friendly and helpful. I'd choose it again.

Review collected in partnership with Best Western

Helpful?
1 Thank marthab214
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Convenience is key when you’re looking for a place to stay and we aim to provide a prime location for all of your needs while visiting the Richmond area. Our location is one of the biggest driving factors when people decide to stay at the Best Western Executive Hotel. Between the plethora of dining options, nearby campuses and shopping opportunities,... More 

Alexandria, Virginia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 25, 2015

As soon as we walked through the door, we were greeted with a pleasant smile and hello. Immediately took care of us and got us to our room. The receptionist even told us about getting 10 % off restaurants in the area just by showing our room key. He was extremely helpful. Even so much as we were having a... More 

Helpful?
Thank Yolanda C
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Customer service is our number one priority, Yolanda C! We’re sorry that there was an issue with your niece’s door lock, but we’re very happy that we were able to fix the issue in a timely manner for you. We’re constantly looking to expand our discount offerings for our guests, so please drop by the front desk the next time... More 

Philadelphia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 12, 2015

We stayed at this Best Western hotel from 10/8-10/11/15. This hotel had everything we needed, including price, and the location. Close to many restaurants, banks, and universities. Room was a bit small, but immaculate. If there is a complaint ... pillows. Way too small, but the Front Desk Staff (Tamara was absolutely a gem), provided extras. The breakfast room was... More 

Helpful?
1 Thank Barbara F
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Barbara F, it was a sheer pleasure having you stay with us at the Best Western Executive Hotel. Laura, our breakfast attendant, is top notch; there isn’t a busy weekend that she can’t handle! Tamara has a wonderful personality and it’s hard not to love her once you meet her. We’re sorry to hear that our pillows weren’t ideal, but... More 

Boston, Massachusetts
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed October 6, 2015 via mobile

From the moment I arrived after a long 2 hour drive from Leesburg, VA I was greeted with a warm friendly welcome from Susan at front desk. Susan and her staff showed me what warm southern hospitality is suppose to be. The hotel is well kept and my room was very comfortable. It may not have all the bells and... More 

Helpful?
Thank BVG_beantown
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

It’s wonderful to hear you enjoyed your stay so much with us at the Best Western Executive Hotel! Being able to provide such a warm and welcomed experience for you during your stay was more than just a service, it was our pleasure. Being stuck inside when it’s pouring down is no fun for anyone, but having the chance to... More 

Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 2, 2015

I stayed here on 10/01/2015 to 10/02/2015 and I loved it :) My Kind bed non-smoking room on the 4th floor was simply amazing. It was very clean and the design was perfect and elegant for the price. The breakfast is delicious and the amenities are great! 5 stars BW! I'll be back for the low price and relaxation!

Helpful?
1 Thank MissProfessional2015
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

It’s wonderful to hear that you enjoyed your stay with us at the Best Western Executive Hotel. Our king size beds are cherished by many – some so much so that they come back just for the quality of sleep! If you’re in need of another refreshing night’s stay, please feel free to drop in any time and we’ll have... More 

Ventura, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 29, 2015

We had no problems. The staff were very friendly and helpful. The place is not new but it is clean and for the price a good place to stay. They serve a continental style breakfast with a large selection to choose from and while it's not 5 star it definitely fit our needs for price, comfort and location. I would... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Carol C
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Carol C, thank you so much for letting us know about your stay! Our staff here works very hard to ensure each time you walk through the doors, you feel welcomed and at home while staying with us. The Best Western Executive Hotel is more than happy to have you back the next time you’re in town, Carol C! I... More 

DC, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 22, 2015

DIRTY AND OLD!! needs remolding, the only thing good about this place are the waffles during breakfast. The room is old, the rugs are terrible, the elevator buttons in the lobby are loose. the staff does not clean the rooms well. I would never stay here again

Review collected in partnership with Best Western

Helpful?
1 Thank Nakeea N
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Nakeea, We are sorry that we did not meet your expectations during your stay. Your satisfaction is important to us and providing feedback about your stay assists us in implementing improvements to ensure all of our guests have a wonderful experience. I have personally inspected the room you were in and have made sure that room has been corrected of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Room Service
  • Meeting Rooms
Official Description (provided by the hotel)
Convenient West End Location. ... more   less 

Additional Information about BEST WESTERN Executive Hotel

Address: 7007 W Broad St, Henrico, VA 23294-3717
Location: United States > Virginia > Henrico
Price Range: $90 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Executive Hotel 2.5*
Number of rooms: 114
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Also Known As:
Best Western Richmond
Richmond Best Western
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