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BEST WESTERN Executive Hotel

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332 Reviews from our TripAdvisor Community

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Showing 326: English reviews
Glen Cove, New York
1 review
Reviewed April 3, 2016

Amazing manager Susan, goes above and beyond to make you feel like a 5 star. Great team working there, always smiling. They care for you to have a great experience. Definitely coming back next time back.

Helpful?
Thank Gabriel O
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

We’re so very happy to hear that you enjoyed you stay with us, Gabriel O.! Our team works hard to deliver you the best experience possible here at the Best Western Executive Hotel and it’s very reassuring to hear that we were able to do so for you. As you said, we truly do care about our guests and want... More 

Suffolk, Virginia
1 review
Reviewed March 31, 2016

Clean Hotel, Staff very helpful, and great location for shopping. You can find anything you want within a few miles drive or walk on a sunny day. The hotel staff is more than willing to help and very courteous.

Helpful?
Thank barry19632010
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

You’ve managed to touch on quite a few things here at the Best Western Executive Hotel. Our front desk makes sure each guest is treated with the utmost respect and a friendly attitude at all times, our housekeepers keep your rooms tidy and efficient and if you aren’t keen on our plethora of free breakfast offerings, there are plenty of... More 

Mamaroneck, New York
Level Contributor
3 reviews
3 hotel reviews
Reviewed March 28, 2016

My sons baseball team recently stayed here for four nights. After checkout and already on the road back to New York, my son realized that he left behind a bag of clothes and an envelope with money in it. He was quite panicked. We contacted the hotel and spoke with Mitchell who, within minutes, went to my sons room, found... More 

Helpful?
Thank Chrissi A
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Chrissi A., it was so wonderful having you stay with us! One of the biggest fears guests have when staying away from home is that their belongings are going to end up in the lost and found. As both hospitality employees and hotel enthusiasts ourselves, we understand that fear and want to do the best we can in helping you... More 

chicago, United States
Level Contributor
4 reviews
3 hotel reviews
Reviewed March 20, 2016

Bathrooms are small, plastic shower insert. Got a wake up call first night at 4am that I didn't request. Paid $120 per night - expected a little more. Breakfast eggs seemed like they were made from a mix. Hallways had low drop ceilings that made the place seem old.

Review collected in partnership with Best Western

Helpful?
Thank Jerry M
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

We’re very sorry to hear that your stay didn’t meet your expectations and assure you we’re just as sorry that we couldn’t do more for you during your time with us. The Best Western Executive Hotel strives for excellence and it doesn’t sit well with us when we fall short of that mark and have an off day. Rest assured,... More 

Raleigh, North Carolina
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 12, 2016

The staff were friendly, courteous and efficient. Tired hotel decor. Need an accessible power outlet near the desk in the hotel rooms. Had to lie on the floor to stretch to the power outlet behind the TV cabinet so I could plug in my computer.

Helpful?
Thank Kiwi_from_NC
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

We are so sorry to hear that your experience at the Best Western Executive Hotel was anything less than spectacular! We make every effort at providing a welcoming atmosphere each time you walk through the door and tending to our guests needs in a way that makes them feel like they're at home when they stay with us. Knowing that... More 

Grafton, Canada
2 reviews
Reviewed March 8, 2016

We choose Best Western whenever we can, because we know the beds are comfortable. True in this case as well, although the bathroom was quite small. We arrived around 6:30 pm and left at 7:10 am, so it was just a place to sleep on our journey home from Florida to Canada. Met our expectations as usual. Complimentary breakfast at... More 

Review collected in partnership with Best Western

Helpful?
Thank Gritt K
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

It’s wonderful to hear that you enjoyed your stay with us at the Best Western Executive Hotel. Our beds are cherished by many – some so much so that they come back just for the quality of sleep! If you’re in need of another refreshing night’s stay, please feel free to drop in any time and we’ll have a room... More 

Lebanon, VA, United States
1 review
Reviewed March 8, 2016

This is not a "high dollar" hotel, but, staff are the greatest, rooms are immaculate, breakfast bar well attended and the food is fresh! Also located in a great part of Richmond- convenient to everything- food, shopping, historical sites!

Review collected in partnership with Best Western

Helpful?
Thank Rita K
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Rita K., it was a sheer pleasure having you stay with us at the Best Western Executive Hotel! Laura, our breakfast attendant, is top notch and our front desk staff goes above and beyond to ensure each stay with us is tailored to our guest’s needs. Our staff here works very hard to ensure each time you walk through the... More 

Richmond, Virginia
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 7, 2016 via mobile

Her name is Susan [--]and she is the hotel General Manager. I booked a room on Priceline and when I arrived, the Manager Susan [--]told me that I was assigned a King "Smoking" room and if I wanted a non smoking room, I had to pay the hotel $15 more to accommodate that request. Since when was a non smoking... More 

Helpful?
Thank Theachiever01
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

We’re very sorry to hear that your stay did not meet your expectations. We make every attempt at providing an at-home experience for you and to know that we have not met that goal weighs heavily on us. Ensuring that we care is only part of our mission; proving it to our guests is the only way we can consider... More 

Mather, California
1 review
Reviewed March 6, 2016

This hotel served its purpose for what we were in town to do. It was conveniently located with several restaurants and other services nearby. Rooms smelled smoky and renovations disrupted our stay forcing us to change rooms. The breakfast provided was satisfactory. For our non-holiday purpose, the hotel met our needs.

Review collected in partnership with Best Western

Helpful?
Thank F7235SLdianem
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Location is everything, they say, and so do we! With restaurants, shopping and event areas all around, we can’t say enough about the plethora of opportunities to explore while staying with us. We have many changes in store, some of which we’ve already put into place, others which take time to perfect; we do regret having to move you because... More 

Chevy Chase, Maryland
Level Contributor
66 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed February 27, 2016

When a hotel calls itself an "executive hotel," be suspicious. The Best Western Executive Hotel falls far short of digs that would satisfy an "executive"... or anyone looking for a quality hotel stay. Rooms are basic and dated, clean enough but not spotless. There are very few amenities. Wifi is free but excruciatingly slow. I finally gave up and used... More 

Helpful?
Thank Scott J
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Scott J., we are so sorry to hear that your experience at the Best Western Executive Hotel was anything less than spectacular! We make every effort at providing a welcoming atmosphere each time you walk through the door and tending to our guests needs in a way that makes them feel like they're at home when they stay with us.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Meeting Rooms
  • Conference Facilities
Official Description (provided by the hotel)
Convenient West End Location. ... more   less 

Additional Information about BEST WESTERN Executive Hotel

Address: 7007 West Broad Street, Henrico, VA 23294
Location: United States > Virginia > Henrico
Price Range: $76 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Executive Hotel 2.5*
Number of rooms: 114
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Also Known As:
Best Western Richmond
Richmond Best Western
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Executive Hotel staff and other travelers.
4 questions
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East Syracuse, New York
East Syracuse, New York
6 days ago
Harrisburg, Pennsylvania
11 months ago

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Questions? Get answers from BEST WESTERN Executive Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you are looking for a great place to have an event, this is it!!!!”
 of 5 bubbles charlenew762, 2 weeks ago | Read review
“Ask if there are areas of the hotel that do not allow any smoking at all. I don't know if there are but the second floor was horrible.”
 of 5 bubbles Hatteras7x, Oct 1, 2016 | Read review
“Smoking rooms were on the 2nd floor so if want non smoking stay away from 2.”
 of 5 bubbles monicah710, Aug 22, 2016 | Read review
“Communicate any needs, they are sure to be met.”
 of 5 bubbles kevinn156, Jun 27, 2016 | Read review
“Higher floors have less occupants and are quieter. Avoid rooms next to elevators.”
 of 5 bubbles indiasonata, Jun 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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