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Best Western Executive Hotel

Cancelon$73*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
$110*
$73*
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Best Western Executive Hotel
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364 Reviews from our TripAdvisor Community

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Showing 358: English reviews
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United States
Reviewed 5 days ago NEW

The only major issue was that the room was not as clean as I expected. The staff were friendly and professional. Breakfast was good and there was enough of a variety to please everyone. The air conditioner was noisy and I could not seam to find a comfortable setting for us. The beds were very comfortable over all a good...

Review collected in partnership with Best Western
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Helpful?
Thank 96leat
POWHATAN
HOTEL’S FAVORITE REVIEW
Reviewed November 21, 2016 via mobile

I love this hotel. It is always so clean and the customer service here is outstanding. Susan and her team are the best. They really treat you like family. This is the only hotel I stay at because it is so clean. The housekeeping here do a wonderful job. I enjoy talking and seeing Susan every time. I will continue...

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Helpful?
1Thank JEANNE M
About Hotel's Favorite Review
JPManagement, Manager at Best Western Executive Hotel, responded to this review

Jeanne, Thank you so much for your kind words! Our staff works around the clock to ensure that every guest has a memorable experience, so it’s great to hear that we were able to make your stay enjoyable! Best Western hotels are well-known for their dedication to superior customer service; rest assured that each time you stay at a Best...

Raleigh, North Carolina
Reviewed 1 week ago

We stayed for a night , changed from two, while attending a sports event at the Sorts Backers Stadium. Location was good and easy 10 minutes away from stadium. Nothing fancy here but book direct. They do not like dealing with booking services. It was quiet, the beds were good, and the room was clean. Bathroom was very small with...

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Helpful?
Thank BillCarraway
Richmond, United States
Reviewed 1 week ago

You will love your stay at this hotel. The location is excellent. Starbucks is about five blocks away and there are many restaurants near the hotel. The room was clean and spacious. The beds were very comfortable. The service was great and the staff was helpful and friendly. The breakfast choices were many and delicious. You will not go wrong...

Review collected in partnership with Best Western
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Helpful?
Thank lincolnm698
TimothyJDeanGM, General Manager at Best Western Executive Hotel, responded to this review

Lincoln! Thank you so much for your review. I appreciate the kind words. I do everything in my power to provide a clean, comfortable room at a fair market price. Please let me know next time you are coming in, I will personally take care of your reservations. Just email me at Timothy@JPHospitality.com Thanks Timothy J Dean General Manager

Chantilly, United States
Reviewed 1 week ago

If you are allergic to smoke, please do not use the hotel. There is smoke smell in the room and on the bed especially on the pillow. When I left the hotel, my clothes were smelling on smoke and the pj that I had on, smelled of smoke

Review collected in partnership with Best Western
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Helpful?
Thank lalimas2017
TimothyJDeanGM, General Manager at Best Western Executive Hotel, responded to this review

Oh no. I am sorry that you had booked a smoking room. As a non smoker I can relate to the allergy. We do have smoking rooms and sometimes our guest inadvertently book those instead of the non smoking rooms that we have. We will gladly (when possible) move you to another room that is nonsmoking if the booking was...

Plant City, Florida
Reviewed 1 week ago

My stay was good until checkout on may 14th 2017. The lady at the front desk had a bad attitude, tdidn't speak, didn't give me eye contact. She was very impolite. The rooms were nice and clean. parking was good, the breakfast was also good. I would stay there again, for the exception of the lady at the desk on...

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Helpful?
Thank longislandman
TimothyJDeanGM, General Manager at Best Western Executive Hotel, responded to this review

Hi LongIslandMan I am sorry for staff issues. I have addressed these and I ensure you that they have been corrected. I am happy that your room was clean and everything else went well. Please email me at Timothy@JPHospitality.com so that I can take care of your future reservations. Thanks Timothy J Dean General Manager

Conyers, Georgia
Reviewed 1 week ago

I asked for non smoking room and was given a smoking section room. I was then told no non smoking rooms were available. The sheets were stained, the ice machine didn't work, and the cable went out for the tv an wasn't repaired until the next day.

Review collected in partnership with Best Western
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Helpful?
Thank C3961WJgregoryh
TimothyJDeanGM, General Manager at Best Western Executive Hotel, responded to this review

Hi there Gregory I am so glad that we were able to speak on the phone and I was able to fix your issue for you. I am sorry you experience the smoking room. Again, if you notify the desk when possible we move you to a non smoking room. As for the cable, that was an areawide Comcast issue...

Madison Heights, Virginia
Reviewed 2 weeks ago

My stay was great. Had an appointment at st. Mary's very close. Breakfast was great. Stayed at this hotel back in February and will be staying here in the future, for future appointment. Staff was very help.

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Thank Marty L
Reviewed 3 weeks ago

I went down to Richmond to take photos of my daughter before graduation. I have stayed many times at this hotel and have had a good stay each time. I would recommend the place to all types of travelers.

Review collected in partnership with Best Western
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Helpful?
Thank Edward L
TimothyJDeanGM, General Manager at Best Western Executive Hotel, responded to this review

Hey there Edward It is great to hear from you! I am so happy you enjoyed your stay. As you know we strive for customer service excellence and it sounds like my team did an amazing job for you! I cant wait to see you again! If you need assistance making your reservation please email me at timothy@jphospitality.com Thanks Timothy...

Richmond, Virginia
Reviewed 3 weeks ago

The hotel was dirty and bathroom was dirty it's was strange ppls around no I will come there this hotel not for a family it's to much going on in there I don't have anything to say I want my point bac from this stay this was the worst stay ever

Review collected in partnership with Best Western
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Helpful?
Thank chantillyw2017
TimothyJDeanGM, General Manager at Best Western Executive Hotel, responded to this review

Ms ChantillyW2017 Oh no! I am certainly concerned that you found the room dirty. Our housekeeping inspector had inspected that room earlier that day. I am sorry that you feel we are not for families, as we are a very family oriented hotel with several restaurants in the area- many within walking distance such as Fridays, Olive Garden, Mission BBQ...

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Convenient West End Location. ... more   less 

Additional Information about Best Western Executive Hotel

Address: 7007 West Broad Street, Henrico, VA 23294-3717 (Formerly BEST WESTERN Executive Hotel)
Location: United States > Virginia > Henrico
Price Range: $84 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Executive Hotel 2.5*
Number of rooms: 114
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Best Western, Orbitz, Priceline, Hotels.com, Hotwire, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, HotelsClick and HotelQuickly so you can book your Best Western Executive Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Richmond
Richmond Best Western
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Questions & Answers

Here's what travelers have asked, with answers from Best Western Executive Hotel staff and other travelers.
4 questions
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East Syracuse, New York
6 months ago
East Syracuse, New York
6 months ago
Harrisburg, Pennsylvania
over a year ago

See all questions (4)

Questions? Get answers from Best Western Executive Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try not to be on first floor.”
BillCarraway, 1 week ago | Read review
“If you have a problem with the room, let them know immediately and they will be happy to move you. Don't just stay and”
piersonhallmark, Mar 3, 2017 | Read review
“Top floor might be quieter.”
davidfD5507HF, Dec 18, 2016 | Read review
“If you are looking for a great place to have an event, this is it!!!!”
charlenew762, Nov 20, 2016 | Read review
“Ask if there are areas of the hotel that do not allow any smoking at all. I don't know if there are but the second floor was horrible.”
Hatteras7x, Oct 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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