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BEST WESTERN Executive Hotel

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BEST WESTERN Executive Hotel
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345 Reviews from our TripAdvisor Community

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Showing 339: English reviews
Trinidad
Reviewed 6 days ago NEW

Suite was nice, breakfast was awesome, friendly staff, nice pool (really deep though) Overall....nice experience. Will recommend. I don't know what else to say, I'm pretty much a "get straight to the point" type of person so this is just to make up the outstanding characters required :)

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Helpful?
Thank Mzz_Phoenix
Temple Hills, Maryland
Reviewed 2 weeks ago

I used this hotel for an overnight business stay. We checked in after 9pm and the front desk person was so kind and funny. He had a really cute West Virginia accent and gave us great suggestions on where to get food. Once in the room after using the toilet we noticed it kept running after each flush. It was...

Review collected in partnership with Best Western
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Helpful?
Thank Cory C
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

Oh no! I am so sorry that you had plumbing issues. The staff would have gladly given you another room had you called us. As for the pipe leaking on the back- that was traced to a crack in the tank that we didn't notice. I am so sorry that it wasn't addressed immediately by the maintenance staff. I do...

Milford, Virginia
Reviewed 3 weeks ago

The hotel staff was extremely friendly & respectful. They made me feel like they really appreciated having me as a guest. I would recommend this hotel to my family and friends. The location is perfect because restaurants and shopping areas are just minutes away.

Review collected in partnership with Best Western
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Helpful?
Thank stewartfl
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

Our dear friends StewartFL Of course we love having you as our guests! That is what we are here for. Thank you so much for your great review and we hope to see you on your return trip soon. Just email me at Timothy@JPHospitality.com or call me at my number below and I will personally handle your reservations! Thanks again!...

Charlottesville, Virginia
Reviewed 3 weeks ago

Choose this Best Western Hotel because of its close proximity to the High School where my son was to take his SAT Exam the next morning; the idea was to get a good night's sleep before the Exam. We were in a Jr. Suite and it proved to be perfect for our needs; the room was very quiet and the...

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Helpful?
Thank 162arts
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

Hey there 162arts What can I say? Other than we ARE an amazing location for a great night's rest before exams. With our Executive King Rooms designed for the corporate traveler or those who just like a little more space- it meets all the needs. I hope the exam went well for your son and we hope to have you...

Virginia Beach, Virginia
Reviewed 4 weeks ago

There was some construction going on while we were there. Parts of the parking lot were blocked off and they start making noise at 7. I am sure that it is quieter on the backside of the hotel. The rooms and the staff fine, It is close to food and shopping. I wouldn't mind staying again after the work is...

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Helpful?
Thank Adak C
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

Hey Adak C I would love to welcome you back after our partners at the AAA Service Center finish building their facility. While yes they are taking up just a small portion of our parking lot as they finish their construction, we do have PLENTY of parking out back of our hotel! You are correct also with the amount of...

Madison Heights
Reviewed 5 weeks ago

My daughter and I returned to this hotel for a simple 'get away' and was most pleased. When visiting the area for an overnight stay, this is the place we stay. We enjoy the location, the breakfast, the fitness room and the other amenities

Review collected in partnership with Best Western
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Helpful?
Thank Sara C
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

Hey Sara C Sometimes you just need a girl's weekend and we loved being that place to "get away" from it all. I do like to say that we have an amazing breakfast with many items on it. Also, our location with access to shopping, restaurants and only a short drive away from the Short Pump Town Center is amazing!...

Omaha
Reviewed January 14, 2017

We had a great stay! The staff were very helpful, answering our questions any time of the day or night. The breakfast was delicious and had numerous choices. It worked well for a person who required gluten free.

Review collected in partnership with Best Western
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Helpful?
Thank 186dougl
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

Hey there 186dougl Thanks for staying with us. The staff had an amazing time while you were here. We are here to make your stay pleasant and enjoyable. We do have many breakfast selections and many gluten free options! We can't wait to see you soon! Make sure you email me at Timothy@JPHospitality.com and I will personally take care of...

Suffolk, Virginia
Reviewed January 5, 2017

The appearance of the outside, lobby, breakfast area, room and bathrooms were very clean. The hallway however had a strange odor...the Internet password hasn't worked either time we have stayed there, We did not report it as we had early mornings both times...overall a great experience!

Review collected in partnership with Best Western
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Helpful?
Thank trms60
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

Hey trms60 Oh no, I don't like to hear about the internet not working. I wish you would have just dialed "0" and spoken to our guest services agents who would have gladly helped you out. And if they couldn't have gotten you online, we do have amazing 24 hour tech support just a phone call away! I do like...

New York City, New York
Reviewed December 25, 2016

What great value- clean, quiet room, comfy beds, free moderate breakfast- great night breaking up our drive from NY to FL. The front desk staff was pleasant and efficient on check in and check out. This was our first stay at a BW. Would definitely stay at this or other Best Westerns based on our stay.

Review collected in partnership with Best Western
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Helpful?
Thank Sharon B
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Thank you so much for letting us know about your most recent stay! Our staff here works very hard to ensure each time you walk through the doors, you feel welcomed and at home while staying with us and we’re most pleased to hear that each time you’ve visited that we’re impressed you at every turn. The Best Western Executive...

Virginia Beach, Virginia
Reviewed December 20, 2016

The staff and management is aways so helpful when I stay here. Very convenient location and close to the interstate. Great breakfast and fitness area. They also have the fastest elevators ever. I will be staying again! Thanks!

Review collected in partnership with Best Western
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Helpful?
Thank Tiffany H
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

We’re so happy you decide to stay with us while you were visiting Richmond for work! We’ve been analyzing our image and how we’re portrayed to our guests when they stay with us and you’re right – there is always work that can be done to improve. Our aim is to never disappoint and we want to make sure you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Meeting Rooms
Official Description (provided by the hotel)
Convenient West End Location. ... more   less 

Additional Information about BEST WESTERN Executive Hotel

Address: 7007 West Broad Street, Henrico, VA 23294
Location: United States > Virginia > Henrico
Price Range: $83 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Executive Hotel 2.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Best Western Richmond
Richmond Best Western
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Executive Hotel staff and other travelers.
4 questions
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East Syracuse, New York
2 months ago
East Syracuse, New York
2 months ago
Harrisburg, Pennsylvania
over a year ago

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Questions? Get answers from BEST WESTERN Executive Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Top floor might be quieter.”
 of 5 bubbles davidfD5507HF, Dec 18, 2016 | Read review
“If you are looking for a great place to have an event, this is it!!!!”
 of 5 bubbles charlenew762, Nov 20, 2016 | Read review
“Ask if there are areas of the hotel that do not allow any smoking at all. I don't know if there are but the second floor was horrible.”
 of 5 bubbles Hatteras7x, Oct 1, 2016 | Read review
“Smoking rooms were on the 2nd floor so if want non smoking stay away from 2.”
 of 5 bubbles monicah710, Aug 22, 2016 | Read review
“Communicate any needs, they are sure to be met.”
 of 5 bubbles kevinn156, Jun 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question