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BEST WESTERN Executive Hotel

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332 Reviews from our TripAdvisor Community

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Showing 326: English reviews
Senoia, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Everything about this hotel is great from the people to the food to the room. You can't find a greater value in the area. It is my go-to place when I come to Richmond. The staff was very welcoming, the manager was extremely friendly. She even offered to share the hotel Thanksgiving dinner with myself and my husband.

Helpful?
1 Thank kimstapleton29
POWHATAN
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 week ago via mobile

I love this hotel. It is always so clean and the customer service here is outstanding. Susan and her team are the best. They really treat you like family. This is the only hotel I stay at because it is so clean. The housekeeping here do a wonderful job. I enjoy talking and seeing Susan every time. I will continue... More 

Helpful?
1 Thank JEANNE M
Epsom, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

There are quite a few cheaper options in the area but we picked Best Western as good reputation, and the breakfast. The standard room was great - big room, big bed, good shower. Breakfast was varied too - cereals, scrambled eggs, pastries, fruit and a waffle iron. So all in all good - the only issue was the 'new staff... More 

Helpful?
1 Thank Pvogado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

The service I received at this hotel was excellent. When I first arrived I was greeted by Susan at the front desk. She looked for the reservation and then went to work to let us in the room. She inspected the set up to ensure we were happy with it. I needed to add coffee to the reservation and she... More 

Helpful?
1 Thank Charlene W
Port Angeles, WA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

Very nice front desk woman named Chris greeted people with kindness and warmth. She was efficient and helpful, especially in directing folks where they could eat nearby and obtain a discount when showing their room key. The room was clean, no odd orders, with a love seat ~ a plus, imo. Would recommend this hotel.

Helpful?
1 Thank MDV20
San Diego
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

I arrived at the hotel very sick and Christina at the front desk helped me. She was my guardian angel that night and directed me to an Urgent Care facility, giving my husband exact directions to get me there quickly. I was treated quickly and courteously and now feel much better. Christina was a blessing to me that night and... More 

Helpful?
2 Thank Jandyroo
Harrisonburg, Virginia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 28, 2016

The hotel is conveniently located, just off I64 and it is easy to get to center-city and the northern Richmond area. The check-in was smooth and easy and the staff was very friendly and helpful. The room and breakfast were good, but it was nearly impossible to get a good WiFi connection. We ended up using our phones with the... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Laurence H
RICHMOND
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 26, 2016

The rooms are nice, breakfast is fine (even though not very diverse), but served on cheap plasticware (boooh!). However, internet in my room (231) was next to nonfunctional (which may be different in different rooms). I asked for a quiet room which may be away from the Wifi modem, but such compromises are still not acceptable.

Review collected in partnership with Best Western

Helpful?
1 Thank Peter U
Lithonia, Georgia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 25, 2016

My girlfriend and I visit Virginia very frequently to check on elderly family members in nearby cities. This visit was very different. Immediately upon entering the building we were greeted with a very genuine smile from Yashania. She was exceptionally pleasant and professional in our check-in process. Yashania made sure we were pleased with our room and answered any questions... More 

Helpful?
1 Thank Anthony L
Tidewater, VA
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 25, 2016

I expected a typical chain hotel with adequate accommodations & service. However, Richmond BW was above average in their breakfast buffet, front desk staff, comfortable room & bed & location to the Celtic Festival at the car racing site. They were next to a Friday's (even offered a 10% discount coupon) which was great since I wanted a nice dinner,... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Nellie001
Questions? Get answers from hotel staff and past guests. Ask a question

18 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Meeting Rooms
  • Conference Facilities
Official Description (provided by the hotel)
Convenient West End Location. ... more   less 

Additional Information about BEST WESTERN Executive Hotel

Address: 7007 West Broad Street, Henrico, VA 23294
Location: United States > Virginia > Henrico
Price Range: $76 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Executive Hotel 2.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Best Western Richmond
Richmond Best Western
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Executive Hotel staff and other travelers.
4 questions
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East Syracuse, New York
East Syracuse, New York
6 days ago
Harrisburg, Pennsylvania
11 months ago

See all questions (4)

Questions? Get answers from BEST WESTERN Executive Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you are looking for a great place to have an event, this is it!!!!”
 of 5 bubbles charlenew762, 2 weeks ago | Read review
“Ask if there are areas of the hotel that do not allow any smoking at all. I don't know if there are but the second floor was horrible.”
 of 5 bubbles Hatteras7x, Oct 1, 2016 | Read review
“Smoking rooms were on the 2nd floor so if want non smoking stay away from 2.”
 of 5 bubbles monicah710, Aug 22, 2016 | Read review
“Communicate any needs, they are sure to be met.”
 of 5 bubbles kevinn156, Jun 27, 2016 | Read review
“Higher floors have less occupants and are quieter. Avoid rooms next to elevators.”
 of 5 bubbles indiasonata, Jun 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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