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Embassy Suites by Hilton Richmond

Priceline$144*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
$149*
$144*
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$149*
$149*
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Embassy Suites by Hilton Richmond
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969 Reviews from our TripAdvisor Community

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Showing 966: English reviews
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Austin, United States
Reviewed 1 week ago

While the hotel is currently under major renovation, the staff was helpful and friendly. Services were wonderful and noise for the weekend was at a minimum. Room is comfortable; omelettes were delicious.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Colleen T
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear Colleen T, Thank you for your gracious comments. We're delighted you enjoyed your stay. Renovations will be complete in late 2017. Please plan to visit us again. Best Regards, Jehosheba B.

Liverpool, New York
HOTEL’S FAVORITE REVIEW
Reviewed March 28, 2017

My apprehensions stepping into a property that was undergoing a massive renovation were quickly taken care off by some superb attention to customers by obvioulsy well trained staff. I don't know how they managed to keep the place so clean and with minimum of disruption, including the famous Embasssy breakfast buffet. Definitely a place I will stay again and one...

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Helpful?
Thank DrParticle
About Hotel's Favorite Review
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear DrParticle, We are very excited about our renovation at the Embassy Suites in Richmond and look forward to your return! We hope you will love the changes we are making. Best Regards, Kathleen Lyons

San Diego
Reviewed 1 week ago

The property is going under a major renovation. The hotel is under construction from 8 am to 5 pm, weekdays until June or July. If you stay here weekdays, while construction continues, don't plan to sleep past 8 am-it's loud! Again, the staff is doing the best under the circumstances. They still have the morning breakfast and the evening reception....

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Helpful?
Thank Mark9585
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear Mark9585, We appreciate your feedback. The noise at times can be significant, and other days we don’t hear much at all. Noise from the construction work is limited to weekday hours from 8AM-5PM. Our staff is working overtime to make our guests happy and keep up the levels of service we are known for at Embassy Suites by Hilton...

Virginia Beach, Virginia
Reviewed 1 week ago

The staff was always friendly and so helpful. I love Embassy Suites because of their consistency and I was not let down by this one! Yes there was construction but we knew about it before our stay so we knew what to expect. We stayed over a weekend so there was no noise or early wake ups due to construction....

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 610charityl
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear 610charityl, We appreciate your acknowledgments of our staff. Thank you for being a loyal guest. Your comments will be pass on to our staff. We welcome your future return. Best Regards, Jehosheba B.

Vienna, Virginia
Reviewed 1 week ago

Even though this hotel was undergoing a massive reconstruction, the staff could not have been more helpful, and concerned for you comfort. They accommodated our request for rooms next to family, greeted us whenever we approached, and were very helpful when asked for advice. The accommodations were very nice, and the room was clean. The windows in the bedroom were...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank xchecking
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear xchecking, Thank you for your feedback. We're pleased you received our staff's courteous reception and attention to detail. We hope you will appreciate the hotel renovation future design. Please plan to return in the near future. Best Regards, Jehosheba B.

South Boston
Reviewed 1 week ago

Excellent hotel. However, being remodeled. Lovely atrium now gone. Hopefully, the new space will be as nice. Restaurant unavailable, but good room service. Staff helpful. Rooms very comfortable and clean. Bathrooms too small

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jacqueline F
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear Jacqueline F, Thank you for recognizing our efforts to maintain good customer service practices in spite of our renovations. We are overjoyed you had a pleasant experience. We can't wait to unveil our renovations in late 2017. Please plan to revisit us again. Best Regards, Jehosheba B.

Chatham, New Jersey
Reviewed 2 weeks ago

The hotel was great, even under construction! The staff is wonderful, the rooms comfortable and they couldn't be more efficient or accommodating! The location is convenient to all and the area has so much to explore.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank ellenmp2017
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear ellenmp2017, Thank you! We are pleased you had a good experience with us. We take pride in our performance and appreciate your comments. Best Regards, Jehosheba B.

Baltimore, Maryland
Reviewed 2 weeks ago

The staff was amazing! Complementary breakfast was great! Evening reception was great! Room was so nice and bed was comfortable. Had construction going on in the hotel but was still very clean and quite.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank staceye522
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear staceye522, Thank you for the recognition of the staff. We're pleased you had a gratifying experience. Your feedback was greatly appreciated. Best Regards, Jehosheba B.

Reviewed 2 weeks ago

My stay with Embassy suites wad for 30 day on a business trip. The room were clean and spacious. The staff was awesome. They were remodeling at the time but it was during business hours while I was working therefore not an issue for me. The food and refreshment were tasty and a several varieties. Loved the stay.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank ddhaith
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear ddhaith, Thank you for the nice comments. It was our pleasure to have you stay with us. We appreciate your patience and understanding with our renovations. I will pass on your comments on to our staff. Best Regards, Jehosheba B.

Newark, New Jersey
Reviewed 2 weeks ago

We came to Richmond so my daughter can visit VSU (Go Trojans!). I've stayed at Embassy Suites at other locations in the past, so I make sure to seek out this chain when I travel. I've never been unsatisfied with the accommodations.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank nicolewF7539IA
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear nicolewF7539IA, We appreciate your feedback. Thank you for being a loyal guest. Good luck with your future endeavors (Go Trojans!). Best Regards, Jehosheba B.

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 

Additional Information about Embassy Suites by Hilton Richmond

Address: 2925 Emerywood Pkwy, Henrico, VA 23294
Location: United States > Virginia > Henrico
Price Range: $162 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Richmond 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Richmond staff and other travelers.
5 questions
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Questions? Get answers from Embassy Suites by Hilton Richmond staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher up rooms less issues with noise from ongoing construction work.”
Tet1, Apr 9, 2017 | Read review
“There are no good rooms, all are in the Construction Zone”
C0vertCritic, Mar 16, 2017 | Read review
“A good room can be found at the nearby DoubleTree, but not at this property.”
717sfg, Feb 24, 2017 | Read review
“Stay away from the S side. I was woken up at 3:00 when the dumpster was emptied. I would expect W and N and upper to be the quietest.”
michaelkL5001VI, Feb 3, 2017 | Read review
“keep away from the elevators”
marcogC8083WK, Jan 25, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Priceline
$144* /night
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Booking.com$149
EmbassySuites.com$149
Travelocity$149
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Prices are for 1 room, 2 adults
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