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Embassy Suites by Hilton Richmond

1,082 reviews
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Traveler (121)
Room & Suite (52)
Dining (24)
Overview
  • Excellent52%
  • Very good28%
  • Average11%
  • Poor6%
  • Terrible3%
Travelers talk about
“front desk”(134 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton Richmond
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Feb 4Feb 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,082)Write a Review
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1,078 results
Traveler rating
538
304
125
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39
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538
304
125
72
39
Show reviews that mention
All reviewsevening receptionfront deskmade to order omeletsomelet stationcomplimentary breakfastliving roombroad streetbusiness triplove this hotelhot tubexcellent staygreat place to staycoffee makerindoor poolbagelsatriumrichmond
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1 - 5 of 1,078 reviews
Reviewed 2 days ago

The staff was great and helpful, except they came to our room 3 times before check out time to clean the room. The worst thing about it was that they knocked then walked in without waiting for an answer. Besides that we had no prior...More

Review collected in partnership with Embassy Suites Hotels
Thank R4853DMdavidb
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded yesterday

Dear R4853DMdavidb, Thank you for your comments. We apologize for the misunderstanding with your room. This is not our normal practice. Sorry you were not aware of the construction, notifications are posted on our website. We're pleased you had a satisfying experience in spite of...More

Hotel's Favorite
Reviewed 2 weeks ago

Great one night stay for a business meeting. Amazingly comfortable bed and pillows. Nice to have a door to close off bedroom from living room. Rob makes a mean omelette and although I didn't get a chance to meet Bobby, his love of helping people...More

Thank bdaygirl
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 1 week ago

Dear bdaygirl, Thank you for your kind words and observations. We're grateful for having an outstanding staff. Your comments will be pass on to Rob and Bobby as well as our team. We're so happy you enjoyed your hotel experience with us. Best Regards, Jehosheba...More

Reviewed 2 days ago

We cam down for a volleyball tournament. We thoroughly enjoyed the location of the hotel and the complimentary parking. The breakfast was good. My family enjoyed the variety. The rooms were beautiful and comfortable. All of the hotel staff was very nice. I will definitely...More

Review collected in partnership with Embassy Suites Hotels
Thank K1097SNjanem
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded yesterday

Dear K1097SNjanem, Thank you for your feedback. We appreciate your detailed remarks. Hopefully your group will plan to stay with us again next time. Until then, we welcome your future visit. Best Regards, Jehosheba B.

Reviewed 5 days ago

Extremely noisy from the clientele - bring your own pillows as these though new are the worse ever. Management didn’t,t seem to understand their customers for the weekend - most of the noise could have been handled by showing a presence and stop serving alcohol...More

Review collected in partnership with Embassy Suites Hotels
Thank gman8150
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 4 days ago

Dear gman8150, Thank you for your feedback. We apologize for your hotel experience. Our hotel Atrium Bar closes at 10 PM. It's not often we get uncooperative guests. Please reconsider trying us again in the future. Best Regards, Jehosheba B.

Reviewed 6 days ago

We were visiting for a basketball tournament. The complimentary breakfast was great! The overall service was excellent. We loved the large rooms. The kids enjoyed the pool and gym. Best weekend trip! Will visit the hotel again in the summer.

Review collected in partnership with Embassy Suites Hotels
Thank 538maudb
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 4 days ago

Dear 538maudb, We're pleased you had a good experience and appreciate you comments. It's nice to know we satisfied your hotel needs. We look forward to you revisit this summer. Best Regards, Jehosheba B.

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Restaurant
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Dry Cleaning
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Restaurant
Details
Price range
$167 - $236 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$167 - $236 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (121)
Room & Suite (52)
Dining (24)
Pool & Beach (2)
Hotel & Grounds (74)
Bathroom (13)
Business Center & Event Rooms (12)
Questions & Answers
Ask a question
John O
November 17, 2017|
AnswerShow all 8 answers
Response from Sheryl S | Reviewed this property |
Parking is free and there are parking spaces in front behind and each side of hotel!
0
Votes
Julia B
October 6, 2017|
AnswerShow all 4 answers
Response from ESHRichmond | Property representative |
Hello Julia B, We are happy to assist you with options. Our chef's can prepare gluten free options. If you have more questions, please contact our food and beverage team, 804 672-8585. Thank you
0
Votes
MsEtta
March 2, 2017|
AnswerShow all 2 answers
Response from ESHRichmond | Property representative |
We do have reception rooms for catered events! Please contact our sales department for details. Thank you for your interest!
0
Votes
Room Tips
"I generall look for a room away from the dinging of the elevator."
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"Ask for a renovated room."
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"West or South sides may have somewhat better views."
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"Ask for a renovated room facing the front of the hotel."
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