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Embassy Suites by Hilton Richmond

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866 Reviews from our TripAdvisor Community

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Showing 863: English reviews
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Rooms need renovated. Stains on carpet, wood furniture missing trim, furniture (couches/chairs) fair. Love the bedroom - sitting room set up & separation. Sign in Room said "enjoy the two bottles of water in frig on us". Not there. They did bring up when requested. Nice breakfast & happy hour!! Very damp in room. Over all clean & comfortable. Staff... More 

Helpful?
Thank Sandra B
Morgantown, West Virginia, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I visited Richmond with my 3 daughters and 2 grandchildren. Embassy Suites staff was friendly and helpful when requests were made. The buffet breakfast was very good. Our rooms were clean and comfortable. This was my third stay at this hotel and I would gladly stay here again!

Helpful?
Thank Dianne S
Boston, United States
3 of 5 stars Reviewed 2 days ago NEW

The rooms are spacious except for the bathroom which is hardly big enough for one person. extra large people should avoid staying here. on the other hand the pillows and bed were very very good and comfortable. The Breakfast is fantastic - even the machine brewed coffee is good. The location on Broad Street and near U Richmond is great.... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Thomas O
Hampton, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Great Hotel! in a great location with great amenities. However, if you need to use the internet, recommend you find another location. If you do need to stay in this hotel, the internet is far superior in the restaurants that are within walking distance.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gregory R
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Gregory R, Thank you for your review. We upgraded our internet. I'm sorry you had problems and we are very interested to understand what they were so we can provide feedback to our provider. My apologies and I'm available if you have time to share the problems you encountered with the internet. We do hope to see you again... More 

Middletown, Maryland
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My family and I stayed here and had a great overall experience. As a Hilton Hhonors member, I was able to pick my room ahead of time, which made check-in very convenient. Unfortunately that room had a leaky A/C unit; however, the front desk put us into another room within just a couple minutes. This was the first stay at... More 

Helpful?
Thank Jason T
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Jason T, Thank you for posting a review. We hope to see you next time your in Richmond! Best Regards, Kathleen Lyons More 

Richmond, Virginia
1 review
4 of 5 stars Reviewed 1 week ago

This is a nice hotel, just stay away from the manager who governs the evening happy hour. She was kind of a stuck-up manger. Not freiendly at all, but other than that. It's a pretty decent place to stay.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank ConcernedReviewer
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear ConcernedReviewer, We hope you come back and try us again. We are sorry you did not have a pleasant experience with one of our staff members. Best Regards, Kathleen Lyons More 

Richmond, United States
1 review
4 of 5 stars Reviewed 1 week ago

I really enjoyed my stay at the Embassy Suites in Richmond. They have a great breakfast, and their evening reception is just what the Dr. ordered after a long day of work. The gym is top notch and the Pool, Sauna and Hot Tub is very relaxing.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jill S
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Jill S, We are thrilled to hear you enjoyed your stay! Best Regards, Kathleen Lyons More 

Weddington, North Carolina
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent service, caring, want perfection....great rooms, great food, clean, spacious, nice, comfortable, good parking, good location within the city! Check in on line, quick pick up of room keys-room ready! Good for families and visits, the suites are comfortable for that!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mike S
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Mike S, Thank you for staying and we look forward to welcoming you back! We now have digital key available to make your next check in even easier for our Honors members! Best Regards, Kathleen Lyons More 

Troutman, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed here for seven nights and enjoyed my stay here. The staff is very polite and friendly. The rooms are clean and very roomy. I would recommend this hotel for anyone to stay at. Its located in a great area with lots of options for shopping and or eating close by.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank James P
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear James P, Thank you for your recommendation. I look forward to sharing your review with our staff! Best Regards, Kathleen Lyons More 

Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel was fine - front desk staff was not very friendly - Reception and Bar staff were welcoming, friendly and helpful. We were not given any info as to the services the hotel offered - room was adequate but horrible view and balcony door and screen were in desperate need of repair.

Helpful?
Thank Janiemcdaniel
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Janiemcdaniel, We hope you will give us another try. Thank you for your candid feedback. We will use your feedback to make improvements. Best Regards, Kathleen Lyons More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 

Additional Information about Embassy Suites by Hilton Richmond

Address: 2925 Emerywood Pkwy, Henrico, VA 23294
Location: United States > Virginia > Henrico
Price Range: $156 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Richmond 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites
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