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Embassy Suites by Hilton Richmond

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861 Reviews from our TripAdvisor Community

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Showing 858: English reviews
Richmond, Virginia
1 review
4 of 5 stars Reviewed 2 days ago NEW

This is a nice hotel, just stay away from the manager who governs the evening happy hour. She was kind of a stuck-up manger. Not freiendly at all, but other than that. It's a pretty decent place to stay.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank ConcernedReviewer
Richmond, United States
1 review
4 of 5 stars Reviewed 1 week ago

I really enjoyed my stay at the Embassy Suites in Richmond. They have a great breakfast, and their evening reception is just what the Dr. ordered after a long day of work. The gym is top notch and the Pool, Sauna and Hot Tub is very relaxing.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jill S
Weddington, North Carolina
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent service, caring, want perfection....great rooms, great food, clean, spacious, nice, comfortable, good parking, good location within the city! Check in on line, quick pick up of room keys-room ready! Good for families and visits, the suites are comfortable for that!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mike S
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Mike S, Thank you for staying and we look forward to welcoming you back! We now have digital key available to make your next check in even easier for our Honors members! Best Regards, Kathleen Lyons More 

Troutman, United States
1 review
4 of 5 stars Reviewed 1 week ago

I stayed here for seven nights and enjoyed my stay here. The staff is very polite and friendly. The rooms are clean and very roomy. I would recommend this hotel for anyone to stay at. Its located in a great area with lots of options for shopping and or eating close by.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank James P
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear James P, Thank you for your recommendation. I look forward to sharing your review with our staff! Best Regards, Kathleen Lyons More 

Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel was fine - front desk staff was not very friendly - Reception and Bar staff were welcoming, friendly and helpful. We were not given any info as to the services the hotel offered - room was adequate but horrible view and balcony door and screen were in desperate need of repair.

Helpful?
Thank Janiemcdaniel
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Janiemcdaniel, We hope you will give us another try. Thank you for your candid feedback. We will use your feedback to make improvements. Best Regards, Kathleen Lyons More 

Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Love the lobby with all the plants. Reception area a little on the small side compared to other Embassy suites, but nothing to complain about. If you're a pork eater, you would love the breakfast. But for me and my family we don't eat pork bacon or pork sausage. Love the cook to order omelette. Embassy suites should look into... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank 384travisr
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear 384travisr, Thank you for staying and for posting a review. We hope to see you again soon. Best Regards, Kathleen Lyons More 

Springfield, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent accommodations. Stayed there for a volleyball tournament with my players. Great breakfast that was able to meet the needs of 13 hungry volleyball players and some have allergies. Overall a great experience.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Aubrey E
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Aubrey E, We are very pleased to hear you and your team enjoyed the hotel! Good luck on your season! Kathleen Lyons More 

Houston, Texas
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Elevator must be out of code. It takes more minutes the higher you go. Rooms are way out of date, and the balcony is nothing- too narrow to even step on. Extremely disappointed! I would not stay here again under any circumstances.

Helpful?
Thank drbdoubek
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear drbdoubek, I'm sorry you did not enjoy your stay. I am available if I can be of assistance. Best Regards, Kathleen Lyons, General Manager More 

Chesapeake, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

Amazing staff, had a great time. Everyone went out of their way to make sure my group was takenough care of. Thanks so much to corneleus who did an amazing job with our crazy demanding group!! See you next time

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank lauriebS4839JM
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear lauriebS4839JM, Thank you for your feedback and kinds words about our staff, especially Cornelius! We look forward to your return! Best Regards, Kathleen Lyons More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

I was pleased with the great staff that goes out of their way to help you. The food was surprisingly good. The omlet chef was ex-army and could really put together a delicious treat with flare and efficient. The small restaurant on site served a perfectly prepared tuna steak.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank rhondau126
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear rhondau126, Thank you for your kind words about our staff. It will be my pleasure to recognize our omelet chef! Best Regards, Kathleen Lyons More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 

Additional Information about Embassy Suites by Hilton Richmond

Address: 2925 Emerywood Pkwy, Henrico, VA 23294-3707
Location: United States > Virginia > Henrico
Price Range: $156 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Richmond 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites
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