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Embassy Suites by Hilton Richmond

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895 Reviews from our TripAdvisor Community

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Showing 892: English reviews
San Angelo, Texas
Reviewed 3 days ago NEW

The curtains had what appeared to be blood on them as well as on the bathroom walls. Found knats on the bed sheets. A/C did not work. Will not stay here again, not worth the $200 we paid. Only bonus was the free breakfast.

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Helpful?
Thank Vanessa B
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Vanessa B, Thank you for your review. We sincerely apologize for all of the items you encountered during your time with us. We will be more than happy to assist you if you would like to contact us directly. Thanks again for your comments and we look forward to speaking with you. Best Regards, Kathleen Lyons, General Manager

JERSEY CITY, United States
Reviewed 1 week ago

No complains. Room was neat and complimentary breakfast was great. I affirm this is definitely one of the best Embassy Suites around. When you reserve you get a clear impression of the characteristics of the room, including the view. The rooms are all well appointed. Great pads.

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Helpful?
Thank 788jamals
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear 788jamals, Thank you for sharing your experience! We hope to see you again soon. Best Regards, Kathleen Lyons

New York City, New York
Reviewed 1 week ago

The staff were sincerely friendly. Wish I could have stayed another day. I thought it was generous to offer breakfast to the guests and I love that it was close to or near just about everything! Peaceful😊

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Helpful?
Thank E8140IAdanah
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear E8140IAdanah, We are very please you enjoyed your stay and our staff! Thank you for your review. Best Regards, Kathleen Lyons

Richmond, United States
Reviewed 2 weeks ago

Great Hotel, very clean. Nice experience. The staff cleanliness and overall presentation of this hotel is great, especially for the value they provide. Their evening receptions were a great time to chat with people from the same conference as me.

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Helpful?
Thank 63marcuso
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear 63marcuso, Thank you for staying! We are very pleased you enjoyed your stay and appreciated the value of all Embassy includes. Best Regards, Kathleen Lyons

Richmond, United States
Reviewed 2 weeks ago

have been staying at The Embassy Suites in Richmond VA for years & I have no major complaints! I enjoy the scenery as well as the free breakfast and the complimentary evening reception! The Omelets station is LOVE,don't forget to tip the chef!

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Helpful?
Thank siajap
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear siajap, We appreciate your loyalty! We hope you continue to return and enjoy our breakfast and evening reception! Best Regards, Kathleen Lyons

Fort Washington, Maryland
Reviewed 2 weeks ago

The hotel staff exemplifies excellence! The customer service was impeccable! The rooms are very spacious and beds are comfortable. Just enough pillows as well. The complimentary breakfast is the best! I will definitely be coming back!

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Helpful?
Thank Sheila J
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Sheila J, Thank you for your kind words about our service driven staff! We look forward to your return. Best Regards, Kathleen Lyons

Big Stone Gap, Virginia
Reviewed 2 weeks ago

This was a great place to stay away while on a business trip. The room was clean and very comfortable. The food was great at every meal as there was always a variety and tasted fantastic. The Internet access was fair. I used the complimentary as I was not able to access the premium even after setting up a login...

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Helpful?
Thank jenniferkN6400BF
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear jenniferkN6400BF, Thank you for your recommendation! We hope to see you again soon. Best Regards, Kathleen Lyons

Chicago, Illinois
Reviewed 2 weeks ago

No heat, wifi and terrible breakfast. Staff was ok. Rooms are very dated and old! Does not fit the Hilton standards. Location was ok. If you can look else where. On the last day the duty Manager did try and assist but it was too late.

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Helpful?
Thank Kunal T
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Kunal T, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered and we’re working with our team to ensure the situations don’t happen again. If you return to our area, we hope you’ll stay with us again and give us an opportunity...

Greenwood, Delaware, United States
Reviewed 4 weeks ago

Room was very clean, but showing signs of wear. Updates would help. Overall very good stay. A little noisey mostly due to very inconsiderate guests with kids. Restaurant meals very good. Reception and breakfast more than adequate. Would reccommend!

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Helpful?
Thank Evard H
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Evard H, Thank you for your recommendation! We hope you will come back again soon. Best Regards, Kathleen Lyons

Great Falls, Virginia
Reviewed 4 weeks ago

This is an Embassy Suites - you're going to get the Embassy Suites experience - nice airy atrium, glass elevators, big rooms. You also get doors that open to little balconies - great to let in fresh air. Wonderful southern hospitality. The breakfasts were (as always delicious) but made even more so with the incredibly sweet breakfast staff. Yvonne if...

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Helpful?
1Thank Britdrnva
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Britdrnva, Thank you for posting a review. I look forward to sharing your comments with our staff, especially Yvonne! Best Regards, Kathleen Lyons

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 

Additional Information about Embassy Suites by Hilton Richmond

Address: 2925 Emerywood Pkwy, Henrico, VA 23294
Location: United States > Virginia > Henrico
Price Range: $156 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Richmond 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Richmond staff and other travelers.
4 questions
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Questions? Get answers from Embassy Suites by Hilton Richmond staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Our room was on the 8th floor (832) and was very very quiet.”
 of 5 bubbles Allstarmom4242, 4 weeks ago | Read review
“We stayed on 3rd floor. Slow elevator”
 of 5 bubbles cindys48, Sep 2, 2016 | Read review
“Corner rooms away from atrium are quietest”
 of 5 bubbles jrexmilner, Jul 13, 2016 | Read review
“Look closely at the map to see where rooms are relevant to elevators if distance matters.”
 of 5 bubbles OHWanderingProf, Jul 4, 2016 | Read review
“Get free wifi if you sign up for their free HHonors loyalty program.”
 of 5 bubbles JamieW861, Jul 2, 2016 | Read review
5 of 5
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