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Residence Inn Richmond Northwest/Short Pump

Residence Inn$107*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Residence Inn Richmond Northwest\/Short Pump
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193 Reviews from our TripAdvisor Community

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Showing 192: English reviews
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Fredericksburg, Virginia, United States
Reviewed 5 days ago NEW

I have been in the hospitality business for ten years. I worked for a few hotels in the hilton family until I found my home at an award winning Hampton Inn in VA. To say the least I know the ins and outs of the business and what to look for in terms of hospitality and cleanliness. I can honestly...

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Helpful?
1Thank Ashley P
Roanoke, Virginia
Reviewed 1 week ago

In town with family for my daughter's college graduation. Hotel staff was very accomodating to our needs. Extremely welcoming and inviting. We had a number of rooms and Ms Linda Davis was very easy to work with. Plan to stay again at this hotel.

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Helpful?
Thank Lynn M
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Lynn M, Thank you so much for your kind review and for choosing our hotel for such a special occasion. It will be my pleasure to pass along the kind feedback to our Front Desk Supervisor Linda. We hope to welcome you back to the hotel whenever your travel plans bring you back to the Richmond area and please...

Hoover, Alabama
Reviewed 2 weeks ago

I was visiting my sister, who lives in Richmond, with two of our cousins. One cousin was sharing a room with me, the other cousin had her own room. We checked into the hotel on Tuesday, April 25. My cousin, who was not staying in my room, discoverd ants in her room and had to be moved to another room...

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Helpful?
Thank Patricia12740
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Patricia12740, Thank you for your very thorough and informative review. I am very disappointed to hear that your stay was not as comfortable as it should have been and as you stated yourself, this is not the type of service that you have come to expect from the Marriott brand. Rest assured your feedback has been shared with the...

Cape Cod
Reviewed April 10, 2017 via mobile

Stay at many Marriott properties and quite often at Residence Inns. This one is always good - but this time, the staff were sooooo nice, I had to do a review. They juggled checkin, special requests, upgrade room changes, and phone calls with smiles and competence. The GM should clone the staff! And, the room was super clean - 2...

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Helpful?
1Thank GoldenViewer
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear GoldenViewer, Thank you so much for your glowing review! It will be my pleasure to share your feedback with the staff. We are so glad you enjoyed your stay and hope that you will stay with us again the next time your travel plans bring you to the Richmond area. Warmest Regards, Colin Moneymaker Front Office Manager richmondnwfom@ih-corp.com

Exeter, New Hampshire
Reviewed April 5, 2017

This hotel has easy on and off of I64, and it is within blocks of W Broad St. And about 10 minutes to Short Pump Town Center. We stayed for 7 nights and used it as a hub to travel the area.as such r here was a long term rate. The bed is separated from the desk, work area,sitting area,...

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Helpful?
Thank L9393NIrobertm
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear L9393NIrobertm, Thank you so much for your kind review! I am glad to hear you enjoyed our location and the layout of the suite. We hope you will chose our location again the next time your travel plans bring you to the Richmond area. Best, Colin Moneymaker Front Office Manager richmondnwfom@ih-corp.com

Maryland
Reviewed March 30, 2017

this hotel can be anything you want it to be; business or family. We arrived late and they had our room ready and waiting. A great breakfast. Clean rooms and good staff Convenient to major roads as well.

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Helpful?
Thank rmbj
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Rmbj, Thank you so much for your glowing review. I am glad to hear you enjoyed our convenient location, complimentary hot breakfast as well as our staff and spacious suites. It will be my pleasure to pass along the feedback to the rest of the team. Thank you for staying with us and I hope you will visit us...

North Arlington, New Jersey
Reviewed March 26, 2017

Hotel rooms are quiet and clean with kitchen/living areas and separate bed rooms. The fitness center is tiny and not very functional but you are allowed to use a Gold's gym about 2 miles away for free.

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Helpful?
Thank Frank P
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Frank P, Thank you for your kind review. I am glad to hear you enjoyed our spacious suites as well as complimentary access to the local Golds Gym. I will pass along your kind feedback to the rest of the team and we hope to welcome you back to the hotel the next time your travel plans bring you...

Northport
Reviewed March 23, 2017

We stayed here on a Saturday night. Sunday morning breakfast was a nightmare. I kept asking if they were going to put more food out as there was no fruit, yogurt, eggs and everything else very sparse. People were standing up eating as there was no room. If they knew they were sold out they should buy more food and...

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Helpful?
Thank Wendy H
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Wendy H, Please accept my sincerest apologies regarding your breakfast experience at our Hotel. I can assure you this is not a typical experience for us nor is it the quality you have come to expect from the Marriott brand. Rest assured your feedback will be taken seriously and if there is anything further you would like to discuss...

Glen Allen, Virginia
Reviewed March 18, 2017 via mobile

Nice property with spacious Renovated rooms. Breakfast is also good with lots of varieties and a nice cozy seating area. Enjoyed the MIx event which is every mon tue n wed.So overall it is definately a nice n cozy place to stay. However one thing which we did not like at all is the Housekkeping. The housekeeping in this property...

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Helpful?
Thank Ishan G
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Ishan G, I am glad to hear your enjoyed our complimentary hot breakfast and Evening Mixer and I will also be sure to pass along the positive feedback regarding our Front Desk Agent Cara. I apologize for the issues you experienced with housekeeping and can assure you this is not typical of our property or the Marriott brand. Your...

Dallas, Texas
Reviewed March 8, 2017

horrible management, even worse employees that don't give a hoot about anyone. Ran out of Toilet paper, had to call Marriott customer service line to get towels in my room since the maid was not restocking. Extremely unclean. Lots of people ran out of hot water at night. Every night the elevator and hallways smell of marijuana. Scary looking people...

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Helpful?
Thank bdist2000
RICIN_12, Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Hello Bdist2000: Thank you for providing your feedback. On behalf of the hotel please accept my apologies that your stay was not up to your expectations. Our hotel strives for excellent customer service. I am sorry we missed the opportunity to provide you with the personalized service you were expecting. Our hotel has a zero tolerance for drug use. I...

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Residence Inn Richmond Northwest/Short Pump

Address: 3940 Westerre Pkwy, Henrico, VA 23233-1303 (Formerly Residence Inn Richmond Northwest)
Location: United States > Virginia > Henrico
Price Range: $130 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Richmond Northwest/Short Pump 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Residence Inn Richmond Northwest Hotel Richmond
Richmond Residence Inn
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Questions & Answers

Questions? Get answers from Residence Inn Richmond Northwest/Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“don't stay here.”
bdist2000, Mar 8, 2017 | Read review
“If you want a King bed, ask the desk.”
L2761EOpatrickm, Dec 21, 2016 | Read review
“Maybe the top floor so no one walks overhead.”
pegmoo, Oct 23, 2016 | Read review
“3rd floor South side.”
680ivanf, Oct 21, 2016 | Read review
“hotel is dog friendly - request a room accordingly”
AP1108, Aug 23, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Residence Inn
$107* /night
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Prices are for 1 room, 2 adults
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