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Residence Inn Richmond Northwest/Short Pump

211 reviews
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Traveler (32)
Room & Suite (22)
Pool & Beach (2)
Overview
  • Excellent47%
  • Very good29%
  • Average16%
  • Poor4%
  • Terrible4%
Travelers talk about
“front desk”(34 reviews)
“full kitchen”(14 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness center
3.0 Star Hotel
All hotel details
Offers from Residence Inn Richmond Northwest/Short Pump
Special Offer: Member Rates
Hotel deals
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (211)Write a Review
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All reviewsfront deskfull kitchenbasketball courtgold's gymbusiness travelersshort pumprecommend this hotelfree breakfastliving areaquiet areabroad streetfire pitqueen bedwaffle makeroatmealmake your own waffleslittle things
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1 - 5 of 210 reviews
Reviewed 2 weeks ago

This has become my go-to Hotel when i visit my Hometown,i've stayed at several Properties over the years but this has become my Favorite !...Lobby was Spotless,Room was Clean and smelled Fresh upon entering..my Wife was pleased,which as a husband is very rewarding since I...More

Thank Dapperdon S
Response from RICIN_12, Manager at Residence Inn Richmond Northwest/Short PumpResponded 1 week ago

Thank you for your feedback. Our staff will be delighted to hear such your recent experience. I will ensure we share the feedback with Linda, Matt, Martha and Britanni. We are glad you choose us for your home away from home during Christmas. We look...More

Reviewed December 6, 2017

Poor Service. Before booking confirmed the shuttle service to my office will be available. Once the stay started they told they cannot provide shuttle. The only reason I booked the hotel because they agreed to provide the shuttle. Now I need to spend money for...More

Thank Tony T
Response from RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short PumpResponded December 8, 2017

Good Afternoon, Thank you so much for taking the time to give us feedback on your stay with us. I apologize for the miscommunication from our property. I completely understand the frustration behind arriving at our property to learn the shuttle wasn't available like you...More

Reviewed November 30, 2017

WORST Residence Inn I've stayed in and one of the worst overall hotel experiences I've had. My family and I drove through Wednesday night in order for us to enjoy Thanksgiving with my relatives on Thursday. Due to our Thursday 4am ETA to the Richmond...More

Thank Michael C
Response from RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short PumpResponded December 1, 2017

Thank you for taking the time to give us this vital feedback in regards to your recent stay at the Residence Inn Richmond Northwest/Short Pump. As we pride ourselves on delivering a memorable (and clean) hotel experience during your travels, we have most definitely fallen...More

Reviewed November 27, 2017

I recently traveled to this hotel for a family gathering at Thanksgiving. This location was conveniently located a short drive from our relatives and the University where we also visited. The staff were friendly during check in and check out. The room was clean, comfortable...More

Thank globalguy2016
Response from RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short PumpResponded December 1, 2017

Thank you so much for your review! We are so glad to hear you enjoyed your stay with us, especially over the holidays. Thank you for your kind feedback on the cleanliness of our rooms and friendliness of our staff, I will most definitely be...More

Reviewed November 14, 2017

..... but it felt like home. The staff were very friendly and helpful for all the little things. You could tell that everyone enjoyed what they were doing, not just going thru the motions. i will definitely return.More

Thank grover1587
Response from RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short PumpResponded November 16, 2017

Thank you so much for your feedback. We are so happy to hear you enjoyed your stay with us. We truly do enjoy what we do here at the Residence Inn NW and are glad to hear it shows through to our guests. We look...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Center with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Tennis Court
Outdoor pool
Details
Price range
$121 - $211 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$121 - $211 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveler (32)
Room & Suite (22)
Pool & Beach (2)
Dining (1)
Hotel & Grounds (31)
Bathroom (3)
Business Center & Event Rooms (2)
Questions & Answers
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Room Tips
"Ask for Ms Davis when checking in ."
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"rooms at the ends of the hall are quiet and away from the elevator"
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"ask for the top floor, away from the elevator"
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"Ground floor rooms are nice if you have a lot of stuff."
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