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Cheltenham Regency Hotel

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Cheltenham Regency Hotel
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395 Reviews from our TripAdvisor Community

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Showing 392: English reviews
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Needed a room for the night to save travelling extra miles and chose the Regency hotel. Arrived mid-late afternoon and confirmed my reservation and paid for the room. So far so good. As it transpired, the room I had been given, 208 was very close to the hot water tank/boiler and every time someone used the hot water, the pump... More 

Helpful?
Thank Phil J
DorianCharlton, General Manager at Cheltenham Regency Hotel, responded to this review

Thank-you for your feedback. I am really sorry you had a bad experience in one of our rooms. I have immediately asked maintenance to resolve the issues that you have raised. It appears that there was a faulty valve on the pumps causing the noise. We have also limited the volume of the TV in the room next door so... More 

Solihull, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel room good size and clean and the breakfast was spot on, location is not too bad there is a bus stop outside this takes you into Cheltenham and Gloucester and price is reasonable. Taxi costs are £12.00 into Cheltenham.

Helpful?
Thank steveblizard
DorianCharlton, General Manager at Cheltenham Regency Hotel, responded to this review

Thank-you for your review and feedback. I am delighted that you enjoyed your stay with us and found the room large and clean. Although we are slightly out of town the bus service, as you say, is right outside and runs into the centre of Cheltenham every 10 minutes. I hope that I have the pleasure of welcoming you back... More 

Maidstone, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for one night in Aug2016. I asked to check in early when I booked and they managed to get the room ready for my early arrival. Room were clean and the bed was comfortable. Breakfast was delicious and of generous portion! Will happily stay there again.

Helpful?
Thank Mattsz
DorianCharlton, General Manager at Cheltenham Regency Hotel, responded to this review

Thank-you for your great review. I am delighted you enjoyed your stay with us and we were able to have your room ready - we always try our hardest when we know people are arriving early but sometimes are restricted by what time people leave...must be something to do with the comfy beds!! I look forward to welcoming you back... More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

Very disappointed with the reception staff on my last stay on 17/08/16 I've stayed in this hotel a few times now and had no issue with booking the hotel online for a cheaper price but it seems now the reception staff don't like price matching at all. The room was advertised for £67.50 but Gemma on reception decided she wanted... More 

Helpful?
Thank Jake T
Taunton, England, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived just before check-in so familiarised ourselves with the bar! Really polite and pleasant staff. Room was lovely, really big comfy bed and was clean with white bed linen. Lift even though it is there is only ground and first floor. Although there is a step or two to access some areas there are portable ramps tucked away by... More 

Helpful?
Thank Nikki W
DorianCharlton, General Manager at Cheltenham Regency Hotel, responded to this review

Thank-you for your review. I am delighted that you found the staff polite and attentive. I will pass on your kind words to all those involved. I am also sure they will be even happier when we have recruited some more staff to join our team to relieve the peak times such as when there is a wedding on! I... More 

United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We broke our journey South here for one night. The family room we had was a good size (two rooms with joining door). Comfy beds but unfortunately one room was next to the kitchen extractor fan which was noisy! We ate in the bar and the food was fabulous.

Helpful?
Thank Pliocene
DorianCharlton, General Manager at Cheltenham Regency Hotel, responded to this review

Thank-you for your review. I am delighted that you enjoyed the comfy beds and food in the bar. I am sorry if the extraction fan caused any disturbance. We always try and turn it off as early as possible to avoid this. As you say, we are ideally located just off the motorway with plenty of free parking and find... More 

Level Contributor
85 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This is a perfectly reasonable hotel but does not live up to the expectations other reviews had led us to expect. The rooms were clean and well equipped, including safe, fridge and dvd player, but we have stayed in bigger, more comfortable rooms and are always disappointed when there is a shower curtain rather than a shower screen. No complementary... More 

Helpful?
Thank Newforestgeoff
DorianCharlton, General Manager at Cheltenham Regency Hotel, responded to this review

Thank-you for your feedback. We take all feedback very seriously as that is the only way we can improve for all guests. We try and offer the highest level of service at the best price. There will always be bigger and better hotels but usually at much higher prices. All of our rooms have hand soap, body wash and shampoo... More 

Nuneaton, United Kingdom
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

My husband booked us the Presbyterian suite as a treat as I'm ill with cancer, he forgot to mention I was in a wheelchair and there are steps upstairs to the suites, a lift to the first floor then several sets of 3-4 steps, this was OK as my hub is quite strong and I didn't want to disappoint him... More 

Helpful?
Thank Donna W
DorianCharlton, General Manager at Cheltenham Regency Hotel, responded to this review

Thank-you for your review and feedback. As you say we do have a few rooms that are closer to the function room. As a rule these are usually kept for those attending the wedding and those not attending the wedding being put on the opposite side. For some reason when booking it was wrongly assumed that you were attending the... More 

Leamington Spa, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Spent a weekend here in mid-July, to celebrate our 20th wedding anniversary - as a base to spend some time exploring the local countryside. The staff all made us so very welcome and were very attentive and accommodating as my husband is in a wheelchair. Nothing was too much trouble. Being disabled is not easy and at many times you... More 

Helpful?
Thank janettemalin
DorianCharlton, General Manager at Cheltenham Regency Hotel, responded to this review

Thank-you for your fabulous review. I am delighted that you enjoyed your stay with us. I will pass on your kind words to the relevant staff. I look forward to welcoming you back to the hotel soon. More 

Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked this last minute so knew we would have to pay a premium. However, having looked at the standard rates I would still say it is overpriced for what it is, especially with the plethora of other hotels nearby. Having said that, the hotel is clean, with contemporary bedrooms set within a regency period hotel, that needs a little... More 

Helpful?
Thank Chris R
DorianCharlton, General Manager at Cheltenham Regency Hotel, responded to this review

Thank-you for your feedback. I am sorry that you did not find the hotel welcoming. I will certainly be passing your comments on to the relevant staff as this is not the normal feeling I would expect on arrival at this hotel as details of the restaurant and meal times should be explained to the guest and are also on... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
The Cheltenham Regency Hotel is conveniently located only a few miles from the centre of Regency Cheltenham, yet only minutes from the motorway network. The hotel offers 47 newly refurbished en-suite bedrooms including suites, hotel bar and restaurant offering a selection of superb food from our menu. We also have a large function room, ideal for weddings, events and business conferences which holds up to 180 people for any occasion. ... more   less 

Additional Information about Cheltenham Regency Hotel

Address: Gloucester Road, Staverton, Cheltenham GL51 0ST, England (Formerly BEST WESTERN Cheltenham Regency Hotel)
Location: United Kingdom > England > Cotswolds > Cheltenham > Staverton
Price Range: $95 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cheltenham Regency Hotel 3*
Number of rooms: 47
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Also Known As:
Regency Hotel Cheltenham
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