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Cheltenham Regency Hotel

Certificate of Excellence
Gloucester Road, Staverton, Cheltenham GL51 0ST, England (Formerly BEST WESTERN Cheltenham Regency Hotel)
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1 room 1 adult
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331 Reviews from our TripAdvisor Community

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Torquay
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I stayed at The Cheltenham Regency for one night but I wish it had been longer. The room was big but comfortable and the decor was very nice it looked as if it had just been refurbished. We were going to go out for our evening meal but it was very cold and windy so decided to... More 

Helpful?
Thank SitaTorquay
Nottingham, United Kingdom
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

£100 a night room 108 We were woken during the night with what seamed a air lock in some pipes. Reported this to the manager in the morning to the manager Sharon House who turned to her staff member and said no one else has complained have they? Why didn't you report it the the night porter who could of... More 

Helpful?
Thank Carrie P
Margate, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Visiting relatives we stayed here as all hotels were booked up for race day. We paid £160 for one night with breakfast. Had we visited the following week it would have been £99. The hotel was nice and clean, but rooms were more or less the same as the Premier Inn where we normally stay. The breakfast was buffet style,the... More 

Helpful?
Thank NicB64
Hungerford, United Kingdom
Level Contributor
4 reviews
4 of 5 stars Reviewed 5 days ago NEW

Clean hotel, rooms as described. Nothing fancy but pleasant room. Staff lovely, very friendly and helpful. Especially nice breakfast. Couple of miles from Cheltenham town centre, bus-stop right outside hotel or approx. £8-10 in taxi.

Helpful?
Thank stephanie b
welwyn
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

very happy all round with this hotel. nice clean and comfy rooms, friendly staff and a nice breakfast. we did have to wait a long time to be served at the bar as waiting staff were acting as bar staff as well. would recommend

Helpful?
Thank waxedmoustache
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I wrote a review for this place last year having been to the races. We said we wouldnt come again,but we were given a good discount by BW so this visit was 60 pound cheaper and decided to give it one more try ar a cheaper price. Everything about the rooms still the same very spacious and huge beds with... More 

Helpful?
Thank Paul C
Worcester, England, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Just big thanks to the lovely aides at the Regency. Maggie for looking after us last night in the bar and sandy in housekeeping for finding my iPhone charger that I left in the room! Sandy must have ran down to reception and gave it Irene who chased my car through the car park to make sure I got it... More 

Helpful?
1 Thank JcBed
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Maybe it was just the time of year, but this hotel was completely empty, apart from a few staff. On arrival the reception staff had left there smiling faces at home that evening, its like they didn't want to be there, or had better things to do, other than provide a good level of service. We did book to eat... More 

Helpful?
Thank David J
London, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 11, 2015

I stayed at the Regency for four nights and on each morning I had at best a luke warm shower and on two morning a cold shower. Each day I was reassured that the boiler was fixed but each morning there was was no hot water. One explanation given was that guests were having long showers and the hot water... More 

Helpful?
2 Thank rmf-g
Ipswich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 9, 2015

The hotel has parking and the rooms are pleasant, although the bathroom smelt slightly of mould and there was no hot water on one of two mornings. Don't ask for a medium steak if you don't want it cold and raw in the centre! Close to M5 so can't have windows open, but quiet when they are closed and handy... More 

Helpful?
3 Thank JontyJonno
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