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Luxury Bahia Principe Bouganville

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Traveler (4546)
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Certificate of Excellence

About

#1 of 2 hotels in Dominican Republic
Location
Cleanliness
Service
Value
Certificate of Excellence
Facilities and services Pool area with 2 Jacuzzis, waiter service and palapa massage hut Sun terrace with Bali beds and bar service Lobby with reception area and bar BAHIA SPA (20% discount on treatments) Sports facilities: gym, 2 tennis courts, padel tennis, football, basketball, volleyball, badminton Water activity and scuba diving centre Motorised sports (additional charge) Exclusive beach area WiFi in the lobby (free) and in rooms (free) Main buffet restaurant and 2 speciality (grill and beach) restaurants 2 Bars Fully-equipped convention room with seating for up to 500 9 hole Golf Club in Playa Nueva Romana Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, bars, karaoke, disco, casino and chapel Rooms 414 rooms: Deluxe Junior Suite and Deluxe Ocean front Junior Suite. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls Sitting area with sofa Balcony or terrace (with views of the sea or tropical gardens) Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Ironing set Flat screen TV Safe (no additional charge) Mini-bar with alcoholic drinks 24 hour room service Coffee-making facilities Umbrella WiFi (free) Pillow menu Butler service in rooms Evening turndown service Beach towel in rooms Other services Medical service (additional charge) Pharmacy (additional charge) Cash point Car park Specialised service for organising weddings, incentive trips, events and anniversaries.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Airport transportation
Parking
Wifi
Public wifi
Internet
Hot tub
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Butler service
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Hotel links
Visit hotel website
Special Offer:SUMMER SALES 55%

Location

Full view
Contact
Ctra. San Pedro - La Romana, Km 12, El Soco, San Pedro de Macoris 21000 Dominican Republic
E-mail hotel
Getting there
La Romana Airport19 mi
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Las Americas Airport31 mi
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3,405Reviews
1,102Q+A
100Room tips
Message from TripAdvisor: TripAdvisor has been made aware of recent media reports or events concerning this property which may not be reflected in reviews found on this listing. Accordingly, you may wish to perform additional research for information about this property when making your travel plans.
Response from AndreinaM44, Director General at Luxury Bahia Principe BouganvilleResponded 6/20/2019Español: https://www.grupo-pinero.com/es/prensa/sucesos/ In regards to the unfortunate events and after inaccurate and false information has spread by various media platforms. Bahia Principe would like to express our deepest condolences to the family and friends of our three guests and express our deep respect to the authorities in their ongoing investigations. Due to the misinformation that has been published, which we wholeheartedly disagree with, our company has suffered great damage to its image and reputation, moreover insults or even life threats have been left to some of our 15.000 employees and their families, without trustful information or knowing even what actually happened. The safety and comfort of our guests and staff stand at the core of our company values, and we work daily to ensure it. We invite our guests to trust our hotel chain and enjoy our facilities and services, we will keep working to offer the best holidays to all of them! More
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Popular mentions
This all inclusive exceeded all our expectations. Our room was perfect - comfortable bed and spacious. The pools were both great. We spent a lot of time at the quiet pool and pool bar. The bar tenders were so friendly and created some fun drinks for us. The main pool had pool side bbqs and a variety of activities that were fun to partake in. The a la carte restaurants were all good - the best being the Don Pablo. Try the fillet mignon! The beach had a very tropical feel with all the palm trees - I loved it! We did one excursion to Saona Island which was so worth it. This is tropical island magazine worthy! The best thing though were the staff! They went above and beyond in every way. There has been some negative press lately but we saw nothing that indicated problems. In fact we felt so safe and welcomed to this lovely resort and the island.
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Hotel's Favorite
We were fortunate to have our third 2 week stay at Bouganville in April. This resort just keeps getting better !! Thank you Janet for ensuring our room was so clean and for decorating on our last day !! The grounds and entire resort are so clean !! The beach is quiet and we never had a problem finding a spot. Our last few trips to Punta Cana were so busy and crowded. We loved the quiet beach at Bouganville and enjoyed our daily walks !! We never had a bad meal. We love Don Pablo, my husband enjoyed his steak and I loved the salmon. The buffet was excellent and we had so many options !! The staff at the buffet were exceptional !! Thank you to Jose Abel, Debit , Buenaventura, Roberto ,Joaquin and Carlos. The entire staff are wonderful and did everything they could to make our vacation great !! Papa loved his red wine and we loved our decorated table !!! You made us feel like family !!! Thank you to Assistant Manager Maria for always checking on us, we loved talking to you. Thank you to our friend Victor, Housekeeping Supervisor, you are the best !! We totally enjoyed our third vacation to Bouganville and cannot wait to return !!! Thank you to the entire staff !! The staff make Bouganville a 5 star resort !!!
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Response from BahiaPrincipe-CUS, Director de Relaciones con Clientes at Luxury Bahia Principe Bouganville
Responded May 13, 2019
Dear guest, Thank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests. We are very happy to know that our hotel have met your expectations. It is always inspiring for us to read the excellent comments of our guests who have experienced an unforgettable experience whit us. On behalf of our Management and all team members, thank you for trusting us and hope to see you soon. Do not hesitate to contact us at our email address info.bouganville@bahia-principe.com Merli Mejía Luxury Bahia Principe Bouganville.
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just spent the best holiday of our lives,all the staff, from reception through to the gardeners all are friendly,helpful and smile and respond to our hellos with hand shakes or hugs. in all the restaurants the staff are amazing and welcoming.animation team good entertainment, work hard for you,hotel and grounds are kept to highest standards,would highly recommend this paradise if you want a relaxed carefree holiday, only drawback is difficult to choose somewhere else to go, as will be comparing with here,SO have to return in 2020 hooray......
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Unfortunately I had a very bad experience while staying at the hotel even though the place itself seems to be beautiful and customer friendly. I rented a car from EUROPECAR which is available at the hotel reception area so supported by the hotel itself. Gave the car keys back as instructed to the reception by the EUROPECAR representative yet I HAVE BEEN OVERCHARGED for extra day over 100 USD. I returned the car in the perfect condition to the hotel reception on time, yet without the receipt provided I have been charged for three days when I only rented a car for two. It’s impossible to communicate with the reception, I have sent several emails already but nobody seems to be bothered. I need them to help me with the proof that I returned the keys to them (which is CCTV footage for example) but I guess after you leave the hotel nobody cares anymore. To be able to dispute the transaction I need hotel confirmation since I did give the keys to the reception, nobody responded to my emails since May. Please do not rent a car there, they use this situation to overcharge clients, also it really shows how they care about their guests. They may be nice when you’re there but after care does not really exist. Be careful when paying for anything make sure you’re get your receipt while making a payment! I am still expecting someone from customer service to contact me!
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I visited the Adults only Luxury section of the hotel and found all of the facilities and rooms to be excellent, and certainly on par with other Luxury facilities locally . I chose the all inclusive option and expected this to match the other ‘ competitive ‘ hotels. I was really surprised however when the only offering for an ‘ alcohol free’ option was coke , water or slush puppies. This falls well short of the local Hilton ( Dreams Hotel ) where they specifically get non alcoholic beer in if requested . The Bahia told me it is unavailable although the shop on the complex have it for sale !! To be a true 5 star hotel you have to make the effort to cater for all , not everyone wants to drink alcohol and they need to take this into consideration. 95% could so easily have been 100% Also whilst I appreciate that not everyone is English speaking it would be helpful if the staff had a passing understanding. In the end you just give up ( maybe that is the plan ! )
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Response from BahiaPrincipe-CUS, Director de Relaciones con Clientes at Luxury Bahia Principe Bouganville
Responded 6 days ago
Dear guest, We sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences. We always receive our guest’s opinions with truly warms because it helps us to detect the enhancements. This way we ensure we are constantly providing the good customer services that characterize us. We are aware that the language barrier can be a drawback for some of our guests who come from other non-Spanish speaking countries, however we would like to inform all department staff that make guests service have been selected and trained by our Human Resources Department as well as the Bahia Principe Quality Department in order to ensure that we provide our guests with the natural warm and hospitality that characterize the Dominican people. On behalf of our Management andallteam members,thank you for trustingus and hopeto see you soon. Do not hesitate to contact us at our email address info.bouganville@bahia-principe.com MerliMejía Luxury Bahia Principe Bouganville.
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PRICE RANGE
$147 - $353 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicSan Pedro de Macoris ProvinceSan Pedro de MacorisEl Soco
NUMBER OF ROOMS
414
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