My partner and I had a great holiday. It’s about 1and half hours on a coach from Punta Cana. It is a huge complex almost like a very small village with the family resort on one side and the Adults only on the other which is where we stayed. The room i would rate lower than 5 as phone didn’t work and maybe in need of a bit of a refurb however was really big which was worth the trade off. You have a fridge which is stocked daily. Before i go any further it is worth mentioning the app which is how you get room service book a la carte etc so when it works its really great however like others we had problems which you cannot get sorted out as no staff set trained on it. I think if you offer that service you should ensure it works or just don’t offer it. We found out however one communal app in the lobby. The food we thought was absolutely outstanding in the a la carte and we like good food. The best ran restaurant by far was the Brazilian/steak by Milgiades Gonzalez and i think you should deploy him in the others so they also work like clockwork. They all had great food. There are lots of branded drinks which were really lovely. I would recommend they have a drinks menu especially for cocktails as i like to try something new, they did have cocktail of the day but mainly ones i have heard of. However if you ask for what you want they will make you whatever and the bar staff are also great. I think the hotel should invest in better cocktail machines as they are on last legs and they would be better with good blenders. And also you cannot get Diet Coke which has a total different taste to normal. The grounds are stunning two main pools. One for a really relaxing vibe with no music. The other which has entertainment and music was fun, we met some great people around the swimup bar and it was a lovely. Lived my best life at the foam part and the beach party! Good mixed ages so something for everyone. I’m 42 and really enjoyed them. Good entertainment team. Beach lovely the hotel are carving steps to help get onto beach however even without them i had no problems at all. It’s a very small step, hardly even noticeable, you can’t snorkel in the sea as a bit murky but it was the same in Jamaica when i was there earlier this year. Still absolutely beautiful place to sip a cocktail, have a swim or chill, there is also a beach bar which was good. We went on a trip to nearby island and it was stunning. The whole grounds of this hotel were stunning, this was a really beautiful place. If you have booked up, look forward to it as already wish i was back. Please tip the staff they work so hard, even a dollar or two goes a long way.

We stayed for 2 weeks from Nov 6 to Nov 20, 2021. Overall we had a great stay! The resort just reopened on Nov 1 so some minor hiccups the first few days but the staff really went above and beyond to make sure everything was great. When we checked into our room they checked everything in the room with us and quickly addressed our safe that wasn't working. We also ran into an issue with the AC (our own fault actually) but they were very quick to come and fix it! We were asked multiple times throughout our trip if we were happy and if everything was to our liking. We tried all the A La Cartes and the food was always great. We had no issues getting reservations or reservations at times that we wanted. Don Pablo is the best A La Carte. Jose (one of the waiters) works the breakfast buffet and the dinner at Don Pablo and always made sure we were happy. Drinks were never empty and he even remembered our order and brought it to us when we were seated. The buffet has regular theme nights and the selection is always good. They require masks be worn in all the restaurants/bars/lobby and regularly take people's temperature. They also hand out gloves for the buffet. They really good above and beyond to keep everyone safe. The have 2 pools, a party pool and a quiet pool. We spent lots of time at both and the change of pace was really nice. The bartenders at the pool bars, Edgar and Santos, are always great! So quick and attentive! The drinks always taste amazing. The entertainment team is an absolute blast. Always happy and energetic. Silvia was super friendly and made sure we had a great time. They keep everyone engaged with games during the day and shows during the evening. If you get a chance, the burlesque show was the best evening show they had! If you book excursions, book them through the hotel. Because of the location (apparently) we had never ending issues with our tours being rescheduled with WestJets representative, but the ones we booked through the hotel had no issues and were cheaper! Bring cash as there's no ATM or currency exchange on site!

We stayed in Luxury Bahia Principe hotel in January 2022 for 8 nights. It was our 3-rd stay in this hotel this time. The hotel was full of guests, at the same time I must mention it was enough space on hotel premises (territory, pools, beach, restaurants etc) to feel that you are not in a crowded place – what was the major factor for us to select this hotel in time of COVID-19 We were very happy to come back, but we have also to say this place is not luxury anymore when comparing with our previous visits. We have to say it still deserves 5* rating, so management should think how to bring back a luxury fragrance to this place. Pros: • Hotel territory is very nice, well maintained, and big enough to accommodate all guests without feeling crowded, unlike the other hotels. • Buffet restaurant is excellent, still deserves the best rating possible 5*+. It has to be specially mentioned that guests are provided disposable gloves to select food themselves in buffet, what allow to avoid staying in lines in the restaurant. • Lobby bar is excellent as well with tasty coffee and drinks. • 3 Pools are great, not crowded and you can always find convenient place in the shade. • Entertainment team was tying its best • COVID-19 protocol is properly observed by staff and the guests • PCR test (if required) may be done on hotel premises. The medical lab. is conveniently located 100 m from the lobby Cons: • Hotel beach is degrading… Beach Blu flag (symbol of water quality) is gone, while previously available. While the beach area is spacious with a lot of umbrellas, the seashore is a troublemaker. The sea eats the shoreline. The guests should search for a way to go down from the beach to the sea. The seabed next to the beach is full of pebbles and you need to find the way when moving on feet in the water. It is also so hard to come out of water due to a sandy step located under water along the whole beach line. I advise hotel management to have a look how senior guests are struggling coming out of sea. • Hornets in great number are everywhere on the beach, what makes the guests uncomfortable and force them move by the pool. We have described this problem to reception with no further result. • Previously available luxury related extra features like soft pillows, paper tissues are not provided any more. Evening room service (when our wet bath towels were replaced in the evening without any additional requests, or bed was done again by sleep time) was not available any more • We did not saw our butler for the whole period of our stay in hotel, explained that the butler assigned to our room was sick… • Hotel staff has no experience working in luxury hotel environment, all new to this hotel and previous top line manager was not available anymore.