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Via Angelo Musco 8/10, 95021, Aci Castello, Sicily Italy
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#4 of 10 hotels in Aci Castello
Location
Cleanliness
Service
Value
Travelers' Choice
The Grand Hotel Baia Verde is a 4 star hotel in Catania facing the seawith 147 Rooms, Swimming Pool, Private Rocky Beach, Spa, Meeting Rooms, Restaurant,Roof Garden,Free Parking Area,American Bar and Scuba Diving School.The Hotel has 147 rooms different in typology (Classic & Superior Rooms, with sea view, Deluxe, Family room, Business Suite, Junior Suites and Suites) smart furnished all equipped with: air-conditioning TV LED HD 32'', Pay TV, SKY TV, frigobar, safe,telephone and Free Wi-FI
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Diving
Airport transportation
Business Center with Internet Access
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Swimup bar
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Massage
Salon
Solarium
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Private beach
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Italian
Hotel links
Location
Full view
Contact
Via Angelo Musco 8/10, 95021, Aci Castello, Sicily Italy
Name/address in local language
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1437Reviews17Q+A92Room tips
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Popular mentions
Beautiful room that goes to the sea side and summer atmosphere, great for a couple holiday. If you are into kind pool and sea holiday for it. It was a pity that the SPA was closed due to covid Enjoyed the international breakfast
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Date of stay: November 2020Trip type: Traveled as a couple
63 Helpful votes2 Reposts
Helpful
Response from Giacomo Viali, Agenzia/Consulente at Grand Hotel Baia Verde
Responded Nov 9, 2020
Dear Guests, First of all we would like to thank you for choosing Grand Hotel Baia Verde ! It was a real pleasure having hosted you and we are pleased to know your time wth us was appreciated. Regarding the SPA aspect you mentioned, we would like to take this opportunity to specify only the wet area was temporarily unavailable in accordance with rules of anti-covid protocol. It is currently open and available for beauty treatments and massages. Hoping to welcome you again in the future, we reamin at your disposal and offer Best Regards
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The hotel is located very nice, right overseeing the sea. We had a balcony with sea view, which is very nice with beautiful sunrise. Very clean room and good room mate. The linen and towels were changed daily and it was always great to get back to the room. We ordered a btl of Prosecco, we even didn't step into the room, the attendant delivered it. Without a welcome or any word it was placed on the table. We didn't take breakfast until the last day and it was an awful experience. Either there was not enough staff or the staff is not skilled enough. I had to ask twice to get a simple coffee. The queue for the breakfast buffet was incredible long because only 2 staff were serving at the buffet. Overall a very good hotel with lack on f&b service skills.
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Date of stay: October 2020Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from Giacomo Viali, Agenzia/Consulente at Grand Hotel Baia Verde
Responded Nov 9, 2020
Dear Guest, Thank your for your stay and for taking time to write this your message. We are sorry your breakfast experience was not fully appreciated even if we think your feedback was too severe about it. We daily work hard in order to offer the best service especially during this period so we can't accept our work has been defined "horrible". The Prosecco service is managed by attention and discretion so we are sorry it was not perceived by you. Thank you & Best Regards Grand Hotel Baia Verde Staff
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Starting from the good things, the hotel has a unique position on the sea with private beach and a big pool. It could be a great hotel, but it was a complete nightmare. Upon arrival we were given an awful room for a 4 star hotel and for the price paid. Car park view, double bed with separate mattresses, old toilet, definitely not a 4 star. Then, we go for a snack by the pool. A simple salad was 16€ (18€ for a Caesar salad) and water 5€. To put into context, in ANY similar place in Sicily a salad like that would range between 6€ and 8€. The salad was served in a Tesco-like plastic bowl with plastic cutleries, mono dose cheap oil, etc (see the picture attached). It felt like a joke. When I asked the waiter why such crazy prices for simple food, he said with somewhat arrogance: “it’s like in piazza San Marco in Venice, you pay for the location”. Well clearly that was not piazza San Marco... He also said that the plastic bowl was for Covid reasons. Generally, I don’t think you can price a salad 16€ but if you do so at least serve on decent plates (or decent plastic plates). After this experience, we go to the spa (main reason why we chose this hotel) and find out that the spa is closed. This was not written on the website nor told us when we booked. Also, even if it was open, it would have been 20€ per person to get in. So, if you see beautiful spa pics on the website don’t erroneously think it’s included in the price. Finally, we went for dinner in Catania and, when when we came back to the hotel, the car park was full (because it’s also used by external people going to the restaurant). It took us 30 minutes to park... Breakfast was bad to say the least. Old bred, disgusting eggs and generally very low low quality food. To conclude, we have never felt so ripped off. This could be a great place but it’s run to overcharge turists with the excuse of having a nice location. Would not recommend it to anyone …
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Date of stay: July 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Giacomo Viali, Agenzia/Consulente at Grand Hotel Baia Verde
Responded Jul 24, 2020
Dear Guest, First of all we would like to thank you for choosing our hotel and taking time to inform us about your dissatisfaction during your last stay with us. Your reports help us to have a discussion with all the departments: we always really pay attention to criticism given by our guests, in order to get the best professional growth and improvements. Anyway, we are very sorry about your reviews we think are too harsh. The assigned room type (classic) reflected the type booked. We have different kind of rooms but we think none of them can be considered "awful". Regarding the beds composition, if your need had been reported to us, we would have been promptly ready to intervene to fix the problem. We would also like to thank you for giving us this opportunity to specify that, although the normal check-in and check-out times are after 03.00pm and within 10.00am respectively, we were able to allow you to access the room for free two hours before compared to normal hours and to leave one hour later. As for the problem with the pool bar area, we apologize for the perhaps inappropriate reply of our colleague; however we wish to clarify that we believe our prices are commensurate with the place and area in which we are located and the type of service we offer. In addition, the applied prices are expressly indicated in all the menu proposals that the staff presented to you before taking the order and on the basis of which you could have chosen whether and what to order. The use of the plastic plate is foreseen by the anti-Coronavirus protocol that, in the outside service, requires using disposable and duly covered materials, for hygienic-sanitary reasons. Always with a view to the attentions dedicated to you, we want to remind that, following your disappointment, our Barman had the pleasure of offering you a drink. The wellness area is open and currently available for beauty treatments and massages. The wet area is temporarily unavailable in accordance with anti-covid rules. Anyway the spa use is subject to booking and availability check. We are finally sorry if something during the breakfast time was not appreciated as we always pay attention to the quality of our products. It's one of the most important aspects of our service and we would never have served low quality food. Then, our breakfast room staff is always available in order to best suit all of our guests needs. Overcharging our prices is not in our way of thinking and working. We firmly believe our services are good value for money. We have deep respect for all those who choose to spend their time with us. We are sorry that this has not been perceived by you. Thank you & Best Regards Hotel Management
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We came here to spend the New Year. The hotel is modern, clean, and comfortable. The food was also good, although the restaurant was a bit pricey (we had dinner at the restaurant apart from the New Year’s dinner). The hotel has a fantastic view of the sea but if you intend to visit the city center of Catania, it is a bit far, buses run few & far between, and the taxis area bit pricey. Finally, the hotel reception staff were quite disorganized. Due to some misunderstanding of their own making, it took us about an hour to do the check-out. It’s a pity because the experience was otherwise positive.
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Date of stay: December 2019Trip type: Traveled with family
2 Helpful votes
Helpful
Response from Giacomo Viali, Agenzia/Consulente at Grand Hotel Baia Verde
Responded Feb 23, 2020
Dear Guest, First of all we would like to thank you to spend your time in our hotel. It was a pleasure having hosted you and we are happy to know your experience with us was appreciated. Regarding our restaurant prices they are usually commensurate with the area and the place we are located on. Furthermore in this specific case we planned a special wide menu for the New Year's Dinner. On the check-out point of view we are sorry if something was not fully appreciated. It sounds strange to hear an hor to check-out. If it seems longer thatn normal it was probably due to a particular influx of people and we apologize about that. Message like your is important because it can allow us to improve in order to offer an even better service. Hoping to welcome you again in the future, we offer our Best Regards Grand Hotel Baia Verde Staff
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We enjoyed our stay in this lovely hotel situated on the rocky coast with beautiful views and pretty terraced patios all along the ocean. Food was outstanding in the restaurant, breakfast was good with a very nice staff. My "complaints" are that it's hard to shower without getting water on the floor due to the configuration of the shower door and they don't provide a coffee/tea pot in the room with complimentary coffee, tea, sugar etc. But, this was a great home base for our 5 day stay in Sicily and we enjoyed the beautiful weather and seeing the sights.
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Date of stay: November 2019
Location
Service
Sleep Quality
Helpful
Response from baiaverde, Responsabile reception at Grand Hotel Baia Verde
Responded Dec 10, 2019
Dear Guest, Thank you for your kind message and for your stay in our hotel during your time in Sicily. We are glad to know your experience suited your expectations. At the mean time shower issue you mentioned sounds strange to us but we would have been willing to check it. Message like yours is important to us because let us improving in our service in order to offer an even beter stay to all of our guests. Hoping to meet you again at Grand Hotel Baia Verde in the future, we offer Best Regards Grand Hotel Baia Verde Staff
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PRICE RANGE
$95 - $194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel aci castello
LOCATION
ItalySicilyProvince of CataniaAci Castello
NUMBER OF ROOMS
147
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Claim Your Listing Frequently Asked Questions about Grand Hotel Baia Verde
Which popular attractions are close to Grand Hotel Baia Verde?
Nearby attractions include Lido La Risacca (0.6 miles) and La Domenica Bestiale 2.0 (0.4 miles).
What are some of the property amenities at Grand Hotel Baia Verde?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Grand Hotel Baia Verde?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hotel Baia Verde?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Hotel Baia Verde?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hotel Baia Verde?
Conveniently located restaurants include Pizzeria da Baffo, N'do Zu Maru, and Mare La Putia Sul Mare.
Are there opportunities to exercise at Grand Hotel Baia Verde?
Yes, guests have access to a pool and a fitness center during their stay.
Does Grand Hotel Baia Verde have an airport shuttle?
Yes, Grand Hotel Baia Verde offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hotel Baia Verde?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hotel Baia Verde offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hotel Baia Verde?
The staff speaks multiple languages, including English, French, and Italian.