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Sheraton Catania Hotel

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Sheraton Catania Hotel
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772 Reviews from our TripAdvisor Community

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Showing 187: English reviews
Sint Maarten, St. Maarten-St. Martin
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

The hotel furnishings are a little weary. The hotel is clean. The Staff is welcoming and helpful. The breakfast buffet is wonderful. Dinner in the restaurant is good for the price. The location is the problem. It is far out of the town of Catania and a half mile walk to the small town of Aci Castello. There are no... More 

Helpful?
Thank Wanderlust2204
Israel
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Hotel Sheraton catania is an ok 4 stars hotel. The hotel just finished renovation, and as such, I had some expectations The rooms are relatively small Some offer bathtub others offer shower My room offered bathtub. As I am 6'3 (1.93cm) the shower head reached my shoulders , not that comfortable. The bed was super comfortable, yet, a bit high... More 

Helpful?
Thank rantlv
Bellevue, WA
Level Contributor
133 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here at the start of our 2-week trip in Italy. I was not very happy with this hotel. The location is outside of the city and transportation connections are awkward. Taxis from the airport to the hotel and into the city from the hotel are expensive. The hotel offers a free minivan shuttle service, but you need to... More 

Helpful?
Thank SenorGregorio
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Sheartion a few weeks ago. I travel often on business and know good service when I see it. I was very impressed with the outstanding staff! A special thank you to Stefano, Angelo, Marina and Cristina at the pool and deck to Antonella, Monica and Elga at the front desk (sorry if I forgot anyone else... More 

Helpful?
Thank Peter C
Sheraton_Catania, Guest Experience Team at Sheraton Catania Hotel, responded to this review

Dear Guest, Thank you for taking the time to post such a lovely review. We are glad to read that you enjoyed your stay and the service provided to you by our team. We thank you for your review and look forward to welcoming you again in our hotel. Best regards More 

Boston, Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My husband and I made a stop over stay in this Sheraton while visiting Sicily on a vacation. The hotel is a little out of date still actively working on renovations but we couldn't have been happier with the pleasant and accommodating nature of the staff during our whole stay. Although this hotel doesn't provide a concierge and the staff... More 

Helpful?
Thank Maura838
Sheraton_Catania, Guest Experience Team at Sheraton Catania Hotel, responded to this review

Dear Guest, thank you for your review. We are glad that you appreciated our hotel and the courtesy of our staff, we know how much this is important for our success. Making positive the stay of our customers is our first goal, and it's a pleasure for us. Hoping to welcome you again, Best Regards More 

Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel knows what hospitality really means. We have never stayed at a Sheraton hotel where we felt more at home than this one. The staff was the best, the location incredible, the pool and sea access just over the top! Very reasonable price and the highlight of our vacation in Sicily. We did not want to leave.

Helpful?
Thank JimDion
Sheraton_Catania, Guest Experience Team at Sheraton Catania Hotel, responded to this review

Dear Guest, Thank you for taking the time to post such a lovely review following your recent stay here at the Sheraton Catania. We are so thrilled to hear that you enjoyed your stay, the service provided to you by our team. We truly look forward to welcoming you back upon your next visit to Catania. Best regards More 

Horsham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

Don't know where to start!! Firstly when we made the booking on booking.com it was cancelled for some reason. Then we booked it directly on the Sheraton/SPG website, again the booking was cancelled internally by hotel. Needed to call Sheraton general reservations via the phone to make new booking (3rd time). When we eventually arrived at hotel to check in,... More 

Helpful?
Thank Jimji2travel
O-Laneri, Proprietario at Sheraton Catania Hotel, responded to this review

Dear Guest, We are sorry that our services were so unsatisfying for you, but we feel the strong need to reply to your critics which could give an unsafe and distorted sensation to other readers: - Usually cancellations are made online directly by the customer or on request, in written form, to our booking department. We could never cancel your... More 

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London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 15, 2016

As a family we stayed in this hotel, a friendly staff but limited knowledge of the interesting places in the area, unless you describe or name it...the breakfast is the same selection everyday....Espresso is cold and often you face up with no breakfast tea but herbal. One disappointment is that the bar was closed or simply abandoned, see images. So... More 

Helpful?
Thank marphy45
O-Laneri, Direttore generale at Sheraton Catania Hotel, responded to this review

Dear Guest We appreciate your reaching out to us on TripAdvisor to notify us your concerns related to your recent stay. We wish to thank you for your detailed feedback, which will surely help us to improve our service. About the city information, we are sorry if the staff did not give you the proper attention you should have. They... More 

Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 14, 2016

after we changed 3 hotels in 2 days we arrived to Sheraton, it was great, the bed was amazing, big clean room, sea and pool view, nice size pool and good breakfast, we didn't like Catania but the Sheraton was the only thing that save out vacation.

Helpful?
Thank moshe L
O-Laneri, Direttore generale at Sheraton Catania Hotel, responded to this review

Dear Guest, Thank you very much for your excellent evaluation of our services on Trip Advisor and for leaving this 5* review! Looking forward to welcome you back at Sheraton Catania in the near future! Warm regards More 

San Francisco, California
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed August 11, 2016 via mobile

This hotel is not for everyone. But Sicily is not for everyone. You have to appreciate that things for what they are and just go with it. It's not the US where you can have instant gratification at your fingertips. This hotel has the most interesting use of space I've ever seen. It's very eclectic and quirky. But that's part... More 

Helpful?
Thank shaque
O-Laneri, Direttore generale at Sheraton Catania Hotel, responded to this review

Dear Guest, It was a pleasure to read you and thank you very much for taking the time to share such a positive experience. Your special mention of Antonella at the Front Desk is highly appreciated and has been relayed to her. We look forward to welcoming you back in the near future! Best Regards More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
With panoramic views of Mount Etna and the Ionian Sea, this Sheraton Hotel has direct access to the sea. It offers a swimming pool, a modern spa, and spacious rooms with a modern design. Free Wi-Fi is available. All air-conditioned, the rooms feature a minibar, and a flat-screen TV. Each room has a private bathroom with bath, hairdryer, and toiletries. In the lobby you will also find free internet terminals. Breakfast is buffet style at Sheraton Catania Hotel. You also have a poolside bar, a stylish indoor bar and Il Timo Gourmet Restaurant. Arantia Rubra spa includes a beauty salon, hot tub, sauna and ice room. There is also a tennis court and a modern fitness centre with Technogym equipment. The property is set on a rocky beach, 15 minutes' drive from central Catania. Catania-Fontanarossa Airport is around 20 minutes away by car. ... more   less 

Additional Information about Sheraton Catania Hotel

Address: Via Antonello da Messina 45, 95021, Aci Castello, Sicily, Italy
Location: Italy > Sicily > Province of Catania > Aci Castello
Price Range: $90 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Catania Hotel 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Sheraton Aci Castello
Aci Castello Sheraton
Sheraton Catania Hotel Province Of Catania, Sicily
Hotel Style:
#3 Luxury Hotel in Aci Castello
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