Fairmont Fujairah Beach Resort
Fairmont Fujairah Beach Resort
Mina Al Fajer, Dibba Al Fujairah 14333 United Arab Emirates
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Avg. $191 /night, 12/11 - 12/12
$354
per night
$259
per night
$163
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
4.5
#1 of 6 hotels in Dibba Al FujairahLocation
4.4
Rooms
4.7
Value
4.5
Cleanliness
4.7
Service
4.6
Sleep Quality
4.6
Fairmont Fujairah Beach Resort, an idyllic luxury resort in the United Arab Emirates. Nestled amongst the hidden valleys of the majestic Al Hajar Mountains, Fairmont Fujairah Beach Resort lies along the coastal region of Dibba, the second largest town in the emirate of Fujairah. Set against a dramatic backdrop of rugged terrain, travelers can expect to discover a destination lauded for its natural beauty, with archeological and heritage sites all within easy accessibility from the resort.
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Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Hot tub
Pool / beach towels
Swimming pool toys
Pool with view
Adult pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Boating
Diving
Hiking
Snorkeling
Water sport equipment rentals
Aerobics
Billiards
Walking tours
Waterslide
Books, DVDs, music for children
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Massage
Massage chair
Neck massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Soundproof rooms
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Modern
Family
Languages Spoken
English, French, Russian, Spanish and 5 more
Location
Mina Al Fajer, Dibba Al Fujairah 14333 United Arab Emirates
Name/address in local language
Getting there
14 Restaurants
within 5 miles
1 Attraction
within 5 miles
Reviews
4.5
3,281 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
Fairmont Fujairah Beach Resort seems to strike a balance between satisfaction and critique among guests. The spacious and spotless rooms with stunning views are frequently commended, although a few guests have reported maintenance and noise issues. While the resort's secluded location is a haven for those seeking tranquility, it has also been a point of contention for travelers concerned about the distance from the airport and the lack of development in the area. The warm and attentive service provided by the staff is often praised, though there have been occasional service delays.
The hotel's atmosphere is noted for its elegance and cleanliness but could benefit from more vibrancy. In terms of amenities, the resort is well-regarded for offering a variety of pools, dining options, and activities, despite some suggested areas for improvement. Opinions on value vary, with some guests finding it reasonable and others questioning the cost relative to the offerings.
Location
Remote
Atmosphere
Elegant
Rooms
Spacious
Value
Mixed
Cleanliness
Spotless
Service
Attentive
Amenities
Satisfactory
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Detailed Reviews
At check in at no point I felt welcomed by the staff everybody seemed to be upset felt very strange especially that I have come from Dubai and I am used to 5 star customer service in our 5 star hotels !! Same in Abu Dhabi however it seems at this hotel there was no such welcome to their guests!
Access to the beach is not easy at all and only a small area of the beach available to the hotel residents.
The breakfast choices was very average and the copper lobster restaurant was average food and extremely overpriced although the only good customer service we got was at those two restaurants, the waiters were excellent.
When asked for some cutlery and plates in our 2 bedroom suite I was told we don’t actually provide this unless you order room service but it’s ok now we can give u some disposable cutlery and plates was a bit shocked from a 5 star hotel response to residents in a two bedroom suite it’s only cutlery and plates that we asked for !
The bed was very comfortable, and we were happy that the suite had 3 full bathrooms although I was told when reserving that the living room will have a toilet and not a bathroom. The wardrobes looked very basic, The price we got for this suite was very good as it was a time limited offer and it was 1850 dhs for one night for 3 adults and 1 child.
The lobby was empty no coffee shops and some shops which were closed. The valet parking was still closed due to corona and at arrival they took our luggage and we had to park our cars ourselves. The hotel building from outside was pink and looked like a 3 star hotel building and not a 5 star hotel.
The next day we were by the beach and at 11:50 we were called on our cell phone to say we need you to check out at 12 exactly for sanitizing purposes and I was like ok we will check out everything is packed and ready it’s not even 12 yet !
Overall we did not have a great experience at this hotel, and I have heard better feedback about the intercontinental Fujairah from people who have stayed at both hotels, in terms of easy access to the beach and also the hotel in general.
Elham Qassim
Access to the beach is not easy at all and only a small area of the beach available to the hotel residents.
The breakfast choices was very average and the copper lobster restaurant was average food and extremely overpriced although the only good customer service we got was at those two restaurants, the waiters were excellent.
When asked for some cutlery and plates in our 2 bedroom suite I was told we don’t actually provide this unless you order room service but it’s ok now we can give u some disposable cutlery and plates was a bit shocked from a 5 star hotel response to residents in a two bedroom suite it’s only cutlery and plates that we asked for !
The bed was very comfortable, and we were happy that the suite had 3 full bathrooms although I was told when reserving that the living room will have a toilet and not a bathroom. The wardrobes looked very basic, The price we got for this suite was very good as it was a time limited offer and it was 1850 dhs for one night for 3 adults and 1 child.
The lobby was empty no coffee shops and some shops which were closed. The valet parking was still closed due to corona and at arrival they took our luggage and we had to park our cars ourselves. The hotel building from outside was pink and looked like a 3 star hotel building and not a 5 star hotel.
The next day we were by the beach and at 11:50 we were called on our cell phone to say we need you to check out at 12 exactly for sanitizing purposes and I was like ok we will check out everything is packed and ready it’s not even 12 yet !
Overall we did not have a great experience at this hotel, and I have heard better feedback about the intercontinental Fujairah from people who have stayed at both hotels, in terms of easy access to the beach and also the hotel in general.
Elham Qassim
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Date of stay: November 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Fujairah, General Manager at Fairmont Fujairah Beach Resort
Responded Nov 15, 2020
Dear ElhamQ, It was a great pleasure to have you staying with us and we would like to thank you for taking the time to share your feedback on your recent stay with us. Our heartists professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in this area. We however understand reading your review that apparently you were not properly informed about our resort's services prior to your arrival and would like to take the opportunity to point out that a full description of our services is available on our website. And as the late check out being subject to availability are duly reported. due to deeply cleaning and extra sanitization for hygiene and cleanliness purposes of our resort accommodation we cannot guarantee late check outs until the departure day. We also regret though that some services and facilities were not available during your stay due to the precautionary measures being taken to avoid the spread of Covid-19. On behalf of the entire team, I wish you good health and safety in this difficult time and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Rabih Zein General Manager Fairmont Fujairah Beach Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We got a discount through the Accor membership for a halfboard stay of two nights. We wanted to celebrate our anniversary in a quite location and this hotel was perfect. We were even greeted with a bed decorated with hearts and a lovely cake as soon as we got to the room.
Location:
Amazing! The view from our room was just so serene. We loved the calming sea view and woke up early to see the sunrise over the horizon. Thought the hotel is in a quite area, the town is just a 10 min drive away.
Accommodation:
Lovely sea view rooms with a traditional-modern fusion design and decor. Spacious bathroom with bathroom and rain shower and dual basins. Full glass wall leading to a spacious balcony. Cleanliness could be improved for a five star hotel as we noticed stains on linen/carpet.
Service:
Great service. Every single one was polite and courteous. They were also friendly and seemed genuinely interested in giving the best service.
Food:
We were limited to set menu as a precaution during the COVID season. The options seemed quite limited for dinners though breakfast was perfect. Even though variety was limited, everything that was served was delicious and fresh tasting and in generous portions. Expected atleast soft drinks/juices with the dinner for halfboard but only water is inclusive.
Other :
Loved the adult pool as it was quite and perfect for a relaxing dip without a lot of crowds and kids. Temperature controlled at the right level.
Beach still had remains of oil from a previous oil spillage (not the hotel’s fault) but was clearly informed on boards.
Overall we had a pleasant stay!
Location:
Amazing! The view from our room was just so serene. We loved the calming sea view and woke up early to see the sunrise over the horizon. Thought the hotel is in a quite area, the town is just a 10 min drive away.
Accommodation:
Lovely sea view rooms with a traditional-modern fusion design and decor. Spacious bathroom with bathroom and rain shower and dual basins. Full glass wall leading to a spacious balcony. Cleanliness could be improved for a five star hotel as we noticed stains on linen/carpet.
Service:
Great service. Every single one was polite and courteous. They were also friendly and seemed genuinely interested in giving the best service.
Food:
We were limited to set menu as a precaution during the COVID season. The options seemed quite limited for dinners though breakfast was perfect. Even though variety was limited, everything that was served was delicious and fresh tasting and in generous portions. Expected atleast soft drinks/juices with the dinner for halfboard but only water is inclusive.
Other :
Loved the adult pool as it was quite and perfect for a relaxing dip without a lot of crowds and kids. Temperature controlled at the right level.
Beach still had remains of oil from a previous oil spillage (not the hotel’s fault) but was clearly informed on boards.
Overall we had a pleasant stay!
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Fujairah, General Manager at Fairmont Fujairah Beach Resort
Responded Jul 30, 2020
Dear AnneEbin, Thank you for sharing your feedback on your recent holiday experience among us. First of all, we congratulate you with your Anniversary and we thank you for choosing Fairmont Fujairah Beach Resort for such a special occasion. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. I am pleased to know that you appreciated and enjoyed our resort’s location, accommodation, services, food offerings, and most of all, the sincere hospitality of our heartists. Again we thank you for this wonderful review, it has been a pleasure for us to read. I wish you good health and safety in this difficult time and look forward to the opportunity of welcoming you back in the future. Sincerely, Rabih Zein General Manager Fairmont Fujairah Beach Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Stayed here for 2 nights first staycation in covid times.
To settle the nerves this hotel follows the Covid protocols very religiously and diligently with temperature checks at various points, staff equipped with gloves and masks all through and sanitizers all around the hotel.
Can’t think of an instance where staff was without the requisite and also maintained safe distance whilst maintaining their charm serving guests all around. The no. Of staff was certainly less given the lower occupancy but the team clearly exceeded themselves in all they did to ensure service is not compromised.
Check in:
Staff at Check in was fantastic, quick and without any hesitation or questions asked we were accepted for early check in. Thanks to Christine and Niola.
Whilst no valet, the hotel has arranged a buggy from parking to the reception (not any far though).
Room:
The room was on 2nd floor it gave us a good view of the lava pool, beach and the adjacent road.
The room was sanitized, well arranged and equipped with all basics. The bed, pillows and the sofa seat were all very cozy and comfortable. View from the balcony was facing the lava pool and beach and the balcony furniture too was cleaned well.
Restaurants:
We stayed half board and being vegetarians our dietary requirements were well taken care off.
We had all our meals at Canvas restaurant breakfast and dinner was sumptuous the service top notch and quality of good excellent. Mention goes to Mostafa, Zirari, Ziad and all the other team members whose name I could not recollect.
Pool:
We spent a lot of time at Lava pool and by far one of the best we have used in UAE hotels, clean being sanitized daily and also have 6 jacuzzis. As did not use the beach and hence not commented.
Well done team Fairmont, thanks and we had a great time looking forward again.
To settle the nerves this hotel follows the Covid protocols very religiously and diligently with temperature checks at various points, staff equipped with gloves and masks all through and sanitizers all around the hotel.
Can’t think of an instance where staff was without the requisite and also maintained safe distance whilst maintaining their charm serving guests all around. The no. Of staff was certainly less given the lower occupancy but the team clearly exceeded themselves in all they did to ensure service is not compromised.
Check in:
Staff at Check in was fantastic, quick and without any hesitation or questions asked we were accepted for early check in. Thanks to Christine and Niola.
Whilst no valet, the hotel has arranged a buggy from parking to the reception (not any far though).
Room:
The room was on 2nd floor it gave us a good view of the lava pool, beach and the adjacent road.
The room was sanitized, well arranged and equipped with all basics. The bed, pillows and the sofa seat were all very cozy and comfortable. View from the balcony was facing the lava pool and beach and the balcony furniture too was cleaned well.
Restaurants:
We stayed half board and being vegetarians our dietary requirements were well taken care off.
We had all our meals at Canvas restaurant breakfast and dinner was sumptuous the service top notch and quality of good excellent. Mention goes to Mostafa, Zirari, Ziad and all the other team members whose name I could not recollect.
Pool:
We spent a lot of time at Lava pool and by far one of the best we have used in UAE hotels, clean being sanitized daily and also have 6 jacuzzis. As did not use the beach and hence not commented.
Well done team Fairmont, thanks and we had a great time looking forward again.
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Date of stay: September 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Fujairah, General Manager at Fairmont Fujairah Beach Resort
Responded Sep 25, 2020
Dear 216manojb, We would like to express our sincerest gratitude for your trust and loyalty to Accor Hotels & Resorts for your holidays and for choosing Fairmont Fujairah Beach Resort this time around. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to the heartists whom you have personally mentioned. It is always a pleasure to receive positive feedback. At Fairmont, we strive to create memorable experiences for our guests, and it is wonderful to know that your visit was truly wonderful. On behalf of the entire team, I wish you well and were looking forward to the pleasure of welcoming you again soon. Sincerely, Rabih Zein General Manager Fairmont Fujairah Beach Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We spent two nights at the Fairmont in Fujairah, which is a rather ugly pink building set in a fairly nondescript coastal location. The rooms are overly simple, the lobby areas are bland, the children's pool area is bright orange and unpleasant in appearance, which would explain the absence of photos of this area on the hotel website. The quality of food is generally okay, but breakfast on Saturday morning resembled a feeding frenzy in a staff canteen.
The biggest issue we encountered was on the waterpark in the bay. There are sharp edges on every step and under the water surface due to various sea creatures growing. My family and I suffered terrible cuts and scratches across our bodies (see photos) and emerged with blood literally dripping from our arms and legs. The lifeguards' response was to wander over with a few tiny alcohol wipes. Their explanation for the issue was that unless they cleaned the steps and structure everyday, the sharp edges were unavoidable. They pointed at the rocks adjacent to the waterpark to show what was growing there.
I raised the matter at the point of checkout and the hotel's security manager was summoned. He took a quick look at our injuries and headed off. A subsequent email of complaint to the hotel was met with a response from the general manager's PA, offering us a free room upgrade and a 20% discount on food and beverages on our next stay. What a joke - we are clearly in a hurry to return there! And, by the way, I have an Accor Platinum card so I get those benefits anyway.
The hotel's management team does not seem to realise that it has a duty of care to ensure that the waterpark is maintained to a standard that prevents these types of injuries from occurring. If it cannot undertake such maintenance, the waterpark should be shut down. Incidents of this nature fall under tortious liability under UAE Federal Law No. 5.
The biggest issue we encountered was on the waterpark in the bay. There are sharp edges on every step and under the water surface due to various sea creatures growing. My family and I suffered terrible cuts and scratches across our bodies (see photos) and emerged with blood literally dripping from our arms and legs. The lifeguards' response was to wander over with a few tiny alcohol wipes. Their explanation for the issue was that unless they cleaned the steps and structure everyday, the sharp edges were unavoidable. They pointed at the rocks adjacent to the waterpark to show what was growing there.
I raised the matter at the point of checkout and the hotel's security manager was summoned. He took a quick look at our injuries and headed off. A subsequent email of complaint to the hotel was met with a response from the general manager's PA, offering us a free room upgrade and a 20% discount on food and beverages on our next stay. What a joke - we are clearly in a hurry to return there! And, by the way, I have an Accor Platinum card so I get those benefits anyway.
The hotel's management team does not seem to realise that it has a duty of care to ensure that the waterpark is maintained to a standard that prevents these types of injuries from occurring. If it cannot undertake such maintenance, the waterpark should be shut down. Incidents of this nature fall under tortious liability under UAE Federal Law No. 5.
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Date of stay: February 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had 3 nights here and had a wonderful time.
Fujairah is a great place to relax as the pace of life is so slow compared with Dubai.
The Fairmont is a well maintained 5 star property that has excellent facilities to support Adult only parties as well as families.
They have a broad enough range of restaurants to make a 3 night stay perfect.
They have excellent water sports too at reasonable prices. We enjoyed the snorkeling at Dibba Rock.
The All Inclusive deal is good value at AED999 a room although be careful on the exclusions and read the rules.
Staff are excellent and COVID rules are well maintained.
Fujairah is a great place to relax as the pace of life is so slow compared with Dubai.
The Fairmont is a well maintained 5 star property that has excellent facilities to support Adult only parties as well as families.
They have a broad enough range of restaurants to make a 3 night stay perfect.
They have excellent water sports too at reasonable prices. We enjoyed the snorkeling at Dibba Rock.
The All Inclusive deal is good value at AED999 a room although be careful on the exclusions and read the rules.
Staff are excellent and COVID rules are well maintained.
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Date of stay: July 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Fujairah, General Manager at Fairmont Fujairah Beach Resort
Responded Jul 9, 2020
Dear Antony W, It was a great pleasure to have you staying with us and we would like to thank you for taking the time to share your feedback on your recent stay with us. I was pleased to read that you enjoyed your staycation with us, and that you found some relief while we go through this difficult time. Please know that we are vigilantly monitoring the Covid-19 situation around the clock and have precautions in place to ensure a healthy stay for you and your fellow travelers. On behalf of the entire team, I wish you well and look forward to having you stay with us again in the future. Sincerely, Rabih Zein General Manager Fairmont Fujairah Beach Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Currently still at the property for a 2 night stay. Having stayed all over the world in many different 5 star hotels and resorts, this one seems to fall below average. We are just not receiving the treatment and luxury we expected. Lounging around the pool, there is no service, if we want something we have to go and ask for it. There’s no waiters to take drink orders apart from the bartender at the bar. Breakfast, we didn’t have our table cleared for the entire time we were there, there were no waiters around to ask for anything not to take hot drink orders. I used the coffee machine myself and the coffee came out cold. The room is wonderful, the bathroom is amazing. But when you come to a 5 star resort you expect a certain level of service, and I am very disappointed. The private beach is ruined a little by all the rocks surrounding it, is there really need for a helipad surrounding the beach? Canvas restaurant was just ok. Bearing in mind that the hotel is not very busy at all at the moment, there is still a huge lack of service. The all inclusive customers are satisfied by going to the bar and collecting their drinks, but not really what you expect at a 5 star. We’ve been sat at the pool for 4 hours now, and not once has anyone asked if we want a drink.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from fairmontfuj, General Manager at Fairmont Fujairah Beach Resort
Responded Mar 19, 2020
Dear saranW1285XD, We appreciate you reaching out on TripAdvisor to notify us of your concerns related to your recent stay at Fairmont Fujairah Beach Resort. I am of course most concerned to learn that the gestures that we have given you to try rectify all the shortcomings you have come across during your stay with us still left you unhappy. With this, please do accept my sincerest personal apologies and rest assured that we have taken into account all your comments and will be addressed accordingly. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Sincerely, Rabih Zein General Manager Fairmont Fujairah Beach Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Extremely friendly, attentive and helpful staff but definitely overworked. Our dinner was a mixed experience of yummy food delivered after a 1 hour and 30 minutes frustrating wait time. The property is well-maintained and beautiful; however, it cannot be advertised as a beach resort because the beach is unsafe to swim due to fuel residues. The main pool tile color is a definite ‘no’ and requires an urgent upgrade. They could do better on cleanliness in general and social distancing during breakfast time.
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Date of stay: April 2021Trip type: Traveled with family
Room Tip: As mentioned in the review
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Fujairah, General Manager at Fairmont Fujairah Beach Resort
Responded May 18, 2021
Dear Mwdali, Thank you very much for the time you spent to share your personal impressions of your stay at Fairmont Fujairah Beach Resort. Your kind compliments regarding our facilities, food offerings and our excellent staff are appreciated and will surely be shared with the entire Fairmont Fujairah Beach team. Though, we apologize for the inconvenience caused. We've taken necessary actions to improve our services. On behalf of the entire team, I wish you well and we hope you will revisit soon so we can turn around your experience. Sincerely, Rabih Zein General Manager Fairmont Fujairah Beach Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I celebrated our anniversary at Fairmont Fujairah 3 years ago and we truly enjoyed it. That is why when we decided to celebrate our anniversary in Fujairah again, booking at the same property was a no brainer. However, the level of service has decreased significantly over the years and we ended up leaving extremely disappointed.
To start off, we were asked to park the car ourselves, which is understandable given the Covid-19 situation. However, forcing us to park the car outside in the street in this 40°C heat and unprotected is outrageous for a 5-star hotel. When I requested to park inside the hotel underground parking, I was informed that there are no parkings available. After insisting, I was allowed to park inside the hotel parking and to my surprise, it was not full as the security claimed.
Upon checking in, the receptionist could not be bothered to read the notes/requests made during booking. No anniversary welcome nor late check out like 3 years ago. I understand that these are done at the discretion of the hotel, but the least would be to acknowledge these requests and apologize if they cannot be fulfilled. The absolute minimum we requested was at least a quiet room. Instead, we were given a room close to the busy elevator with kids running & shouting in the hallway and below our balcony that was just above the exit from the hotel to the swimming pool area.
The worst experience at this property was trying to order breakfast to our room at 10:30am. It took 20 minutes to even get through as I was constantly being transferred, hang upon, or promised to be called back. Once I finally got to place my order, I was informed that it will take 1 hour to prepare! By that time, we would already have to be in the reception checking out so I was forced to cancel the order.
All in all, the facilities are nice and they have expanded since the last time we visited; however, the quality of service still forms the majority of the total experience. It is understandable that given the current Covid-19 situation, managing the hotel operations might be a bit more challenging; however, they should not significantly affect the experience of the guests and how they are treated.
To start off, we were asked to park the car ourselves, which is understandable given the Covid-19 situation. However, forcing us to park the car outside in the street in this 40°C heat and unprotected is outrageous for a 5-star hotel. When I requested to park inside the hotel underground parking, I was informed that there are no parkings available. After insisting, I was allowed to park inside the hotel parking and to my surprise, it was not full as the security claimed.
Upon checking in, the receptionist could not be bothered to read the notes/requests made during booking. No anniversary welcome nor late check out like 3 years ago. I understand that these are done at the discretion of the hotel, but the least would be to acknowledge these requests and apologize if they cannot be fulfilled. The absolute minimum we requested was at least a quiet room. Instead, we were given a room close to the busy elevator with kids running & shouting in the hallway and below our balcony that was just above the exit from the hotel to the swimming pool area.
The worst experience at this property was trying to order breakfast to our room at 10:30am. It took 20 minutes to even get through as I was constantly being transferred, hang upon, or promised to be called back. Once I finally got to place my order, I was informed that it will take 1 hour to prepare! By that time, we would already have to be in the reception checking out so I was forced to cancel the order.
All in all, the facilities are nice and they have expanded since the last time we visited; however, the quality of service still forms the majority of the total experience. It is understandable that given the current Covid-19 situation, managing the hotel operations might be a bit more challenging; however, they should not significantly affect the experience of the guests and how they are treated.
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Date of stay: May 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from fairmontfuj, General Manager at Fairmont Fujairah Beach Resort
Responded May 31, 2020
Dear Lucie_KU, First of all we would like to express our sincerest gratitude for your trust and loyalty to Accor Hotels & Resorts for your holidays. We sincerely appreciate the time you spent to share your comments following your visit. At Fairmont Fujairah Beach Resort, we continuously monitor the situation and strictly adhere to the guidelines given by the Government of Fujairah, Fujairah Tourism & Antiquities Authority as well as The Ministry of Health and Prevention of the United Arab Emirates. We are sorry to hear the difficulties you experienced when arriving at the resort, unfortunately we have a limited number of places in our covered parking. We also want to apologize for not being able to make you feel satisfied, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. Lastly, we would like to extend our sincere apologies for the imperfections of service you describe and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. Once again thank you for sharing your comments on TripAdvisor and I look forward to the possibility of welcoming you back to our resort and I am certain that we will be able to redeem ourselves on the next occasion. Sincerely, Rabih Zein General Manager Fairmont Fujairah Beach Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I visited this resort for two nights and it was weekdays but to my surprise the occupancy was really high . Checking staff was very courteous, Lobby is very rich and very well done .The white decor blended with black and nice fusion of Arabic and contemporary design is delight to eye.
My room was very spacious, cleanliness is spic and span. The view from room was just mesmerizing.
They have two pools Adults and Family , as I was accompanied with my kid I wasn’t able to visit Adult pool , however family pool is huge and very well taken care off. Inspite of high occupancy we didn’t feel that the pool was crowded.
Breakfast is Canvas resturant was really good and has good options.
For kids club you will have to make advance booking due covid protocol and can sent your kids only for an hour .
Now comes the most important part the USP for this resort is their staff. I can very easily say they are short of staff as compared to the occupancy they had however we were never made to feel the effect of the same.
Resort is very well lead by manager like Abdel Rahman and I saw him leading by example not only he efficiently manages his staff I saw himself assisting his staff even by clearing the table during breakfast . I was very impressed with his commitment and rest of the staff too goes out of their way to assist you in any possible manner they can.
Big thanks to Nasir who not only provided first aid to my son who happen to bruised his leg while playing (no error on part of resort) . He went out of his way to go and get the buggy so that he can drop us from swimming pool to the main entrance .
Out an out we had wonderful stay in this scenic and well maintained resort accompanied by wonderful hospitality from exceptional staff .
Kudos to team Fairmount Fujeirah… keep up the good work .
Hands down I will highly recommend this resort for a great stay.
My room was very spacious, cleanliness is spic and span. The view from room was just mesmerizing.
They have two pools Adults and Family , as I was accompanied with my kid I wasn’t able to visit Adult pool , however family pool is huge and very well taken care off. Inspite of high occupancy we didn’t feel that the pool was crowded.
Breakfast is Canvas resturant was really good and has good options.
For kids club you will have to make advance booking due covid protocol and can sent your kids only for an hour .
Now comes the most important part the USP for this resort is their staff. I can very easily say they are short of staff as compared to the occupancy they had however we were never made to feel the effect of the same.
Resort is very well lead by manager like Abdel Rahman and I saw him leading by example not only he efficiently manages his staff I saw himself assisting his staff even by clearing the table during breakfast . I was very impressed with his commitment and rest of the staff too goes out of their way to assist you in any possible manner they can.
Big thanks to Nasir who not only provided first aid to my son who happen to bruised his leg while playing (no error on part of resort) . He went out of his way to go and get the buggy so that he can drop us from swimming pool to the main entrance .
Out an out we had wonderful stay in this scenic and well maintained resort accompanied by wonderful hospitality from exceptional staff .
Kudos to team Fairmount Fujeirah… keep up the good work .
Hands down I will highly recommend this resort for a great stay.
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Ask for full ocean view rooms .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Fujairah, General Manager at Fairmont Fujairah Beach Resort
Responded Jul 20, 2021
Dear Azad-Sable, Thank you for taking the time to share your positive feedback with us. We are glad to learn that your overall stay at our hotel was enjoyable and we look forward to welcoming you back soon for another memorable experience. Kind Regards, Abdel Rahman Abdel Shafi Director of Operations Fairmont Fujairah Beach Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1. The dinner menu was pathetic. No choices of food for a buffet of 5 star hotel.
2. Housekeeping took ages to respond to our simple request of dental kit I had to move out of the room, found a guy who was cleaning on the floor who provided us the dental kit. none bothered to respond our request.
3. After we checked out on a Saturday Afternoon, we received a random whts app message from the hotel manager on a Monday morning that the bed linen was spoiled and they will charge us the amount. When I explained him it wasn't when we left the room and all was good when we did our check out formalities he agreed. I very well know when a guest is checking out, the housekeeping staff immediately goes in the room at that point to check if all is good. So after 2 days the hotel just can't hold us responsible for what didn't happen. Manager agreed that may be there was some issue and they trust the guest. Shockingly after 1 hr he calls again and says no we will be charged. What a joke! Staff has no value for the promises made.
Highly unprofessional and pathetic to be called as a brand. Will never ever book any of the fairmont properties.
2. Housekeeping took ages to respond to our simple request of dental kit I had to move out of the room, found a guy who was cleaning on the floor who provided us the dental kit. none bothered to respond our request.
3. After we checked out on a Saturday Afternoon, we received a random whts app message from the hotel manager on a Monday morning that the bed linen was spoiled and they will charge us the amount. When I explained him it wasn't when we left the room and all was good when we did our check out formalities he agreed. I very well know when a guest is checking out, the housekeeping staff immediately goes in the room at that point to check if all is good. So after 2 days the hotel just can't hold us responsible for what didn't happen. Manager agreed that may be there was some issue and they trust the guest. Shockingly after 1 hr he calls again and says no we will be charged. What a joke! Staff has no value for the promises made.
Highly unprofessional and pathetic to be called as a brand. Will never ever book any of the fairmont properties.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Fujairah, General Manager at Fairmont Fujairah Beach Resort
Responded Apr 5, 2022
Dear Dia0910, Thank you for taking the time to share your review about your recent stay with us. We appreciate your candid feedback as it allows us to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Please rest assured that we take all our guest reviews seriously, therefore I have shared your review with our Management Team , Once again thank you for your feedback . Kind Regards, Fairmont Fujairah Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Away from the hustle and bustle great place for family too
All drinks included,beer ,wine ,spirits ,soft drinks ,tea coffee
Forgot to say 100 credit can be used for lunch in Lava or dinner in Copper Lobster. You will be able to have lunch for the 100 no problem but the 100 in Copper Lobster will get you a starter and not much more. We went there for our anniversary and payed roughly 700 dirham after the 100 each was taken off.
yes it is
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"Very remote. If you are staying in the resort all the time that’s fine but nowhere to explore by foot. Everything must be booked via taxi."Read full review
"If you are an explorer then this hotel is not for you. There is literally nothing around and can get boring in the evenings"Read full review
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PRICE RANGE
$222 - $301 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of FujairahDibba Al Fujairah
NUMBER OF ROOMS
181
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingFAIRMONT FUJAIRAH BEACH RESORT - Updated 2024
Frequently Asked Questions about Fairmont Fujairah Beach Resort
Which popular attractions are close to Fairmont Fujairah Beach Resort?
Nearby attractions include Dibba Rock (1.2 miles).
What are some of the property amenities at Fairmont Fujairah Beach Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Fairmont Fujairah Beach Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fairmont Fujairah Beach Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Fairmont Fujairah Beach Resort?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Fairmont Fujairah Beach Resort?
Conveniently located restaurants include Turtle Beach - Restaurant & Bar, The Copper Lobster, and Canvas.
Are there opportunities to exercise at Fairmont Fujairah Beach Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Fairmont Fujairah Beach Resort have airport transportation?
Yes, Fairmont Fujairah Beach Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Fujairah Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Fujairah Beach Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont Fujairah Beach Resort?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, Hindi, and Arabic.