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Excellent hotel. Magnificent views. The staff very attentfull. Breakfast incredible. Pool area refreshing. Service at the pool area kind a slow.
But... I found chocolate paper wraps under the sheets. 1 pillow smelled. Mold in the shower. Cockroaches at night in the pool...More
Response from OscarLeyva, Guest Relations Manager at Sheraton Chihuahua SoberanoResponded 3 days ago
Thank you for your comments, we are striving our effort on the details you mentioned, so this will not happen again, we hope you can give us another oportunity to demostrate you our compromise.
Had a very positive experience at this nice hotel. All the staff members were very attentive and super accommodating. Good breakfast. Only complain was the restaurant service was very slow (very nice servers, thou).
Response from OscarLeyva, Guest Relations Manager at Sheraton Chihuahua SoberanoResponded March 14, 2018
Than you for your comments, we are striving our efforts, in the situation you mentioned, we hope you can give us enother oportunity to host in the near future, it will be our pleassure.
Modern , great rates and good food.
Stayed here one night for business.
Well appointed and comfortable.
The hotel a complementary drop off service to the airport at 6:00 am.
I have stayed at other hotels in Chihuahua and this one has been the best...More
Response from OscarLeyva, Front Office Manager at Sheraton Chihuahua SoberanoResponded February 26, 2018
Thank you for your comments, we are glad that you had a good experiencia with us, we hope we can host you in the near future, it will be our pleasure.
Anything you need, please let us know.
I stayed 15 nights. I stay at a fair number of hotels throughout the year and this visit to the Sheraton Chihuahua was exquisite. Check in was super easy, everything was very clean. Staff is very friendly and helpful. the bed and linens were heavenly....More
Response from Arturo P, Front Office Manager at Sheraton Chihuahua SoberanoResponded October 20, 2017
Thank you for your comments, your feedback its really important,we hope to see you soon and host you the way you deserve. Anything you need please, let me know.
Front Office Manager
The Sheraton Soberano is located near the San Francisco Country Club. It is a beautiful hotel with great views. The room was comfortable and clean. The amenities in the room including the coffee maker and iron were non-functional. The maid service is excellent! This hotel...More
Thank JOE L
Management response:Responded September 26, 2017
First of all, let me sent you a cordial greeting, we offer an apology from all associates of the Sheraton Chihuahua Soberano Hotel, from all the asociates, to General Manager for an involuntary problem that presented itself with this situation.
We are working to improve...More