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The Sheraton Soberano is located near the San Francisco Country Club. It is a beautiful hotel with great views. The room was comfortable and clean. The amenities in the room including the coffee maker and iron were non-functional. The maid service is excellent! This hotel...More
Thank JOE L
Management response:Responded 3 weeks ago
First of all, let me sent you a cordial greeting, we offer an apology from all associates of the Sheraton Chihuahua Soberano Hotel, from all the asociates, to General Manager for an involuntary problem that presented itself with this situation.
We are working to improve...More
Nice hotel with big spacious room. The bed is comfortable and our club room the access to the club floor is also a plus But the hotel is located on the top of hill, you cannot go anywhere without a uber taxi. There is only...More
Management response:Responded August 31, 2017
We would like to tnahk you for sharing your experience with us.
Your comments really important for us, we are striving our effort to host you and make feel like home.
We hope to host you very soon.
Very lovely hotel, clean, and helpful. I have to say I was disappointed they did not meet my request to have rooms be close together, we where placed on different floors. You can hear music at night playing if you are placed by the lobby.More
Management response:Responded August 9, 2017
Thank you for your comments and kind understanding and we will appreciate if you give us the opportunity to host you in the future and provide the service you deserve.
Regarding the rooms, we hope we can get you the rooms close together.
We had the most fantastic breakfast at the cafeteria. The buffet is great, the service, I must state, amazing. My sisters flew in from Georgia, one of them was celebrating her birthday, we were also having a family summer reunion. We told the waitress, she...More
Thank Sonia E
Management response:Responded July 12, 2017
Thank you for sharing your experience at the Sheraton Chihuahua Soberano.
As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting,...More
The Soberano is located a bit outside the center of the City, but it's on a hillside with nice views.
It seems a bit underutilized, and parts of the hotel shows signs of its age.
The staff is very nice and helpful, but some of...More
Response from AtencionAlClienteHS, Front Office Manager at Sheraton Chihuahua SoberanoResponded May 18, 2017
We apologize for the trouble that we may have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations.
Thank you for your comments and kind understanding and we will appreciate if...More
$66 - $107 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
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