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Hotel Soberano Chihuahua

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Hotel Soberano Chihuahua
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112 Reviews from our TripAdvisor Community

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Showing 65: English reviews
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We were in this hotel in March for a wedding, the hotel was still turning in to a Sheraton so we couldn't appreciate the pool area which we were planning to see but the restaurant was good, the rooms have a nice view, the service was great too, No doubt if we visit Chihuahua we would stay here again

Helpful?
Thank Alejandra H
Massachusetts
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I attended a family wedding at this Hotel Soberano, now a Sheraton. The room was spacious and comfortable; the bed was one of the most comfortable hotel beds I've ever slept in. The lobby and common areas are beautiful with a floor to highly vaulted ceiling lobby. I was most impressed with the staff. From the front... More 

Helpful?
Thank Musicmom03
Nueva York
Level Contributor
46 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I have stayed in this hotel several times, back when it was a Westin, then when it was just Soberano and now that it claims to be a Sheraton. Yes the lobby was pleasantly upgraded but the rooms are just as tired as they have ever been. At the most they changed the shower heads as they used to be... More 

Helpful?
Thank JRGNY
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

We apologize for all the trouble that our refurbishing programs may have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations. Regarding the rooms, the next renovation will be that, we are working on it, all the carpets, paint, curtains, the plugs in the rooms. Thank... More 

Huixquilucan, Mexico
Level Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 8, 2016

It's a classic hotel, remodelled and now the common areas are modern, functional, nice. The rooms are really comfy (awesome bed), still classic decoration, but really enjoyable. The really have to make a new gym (it's tiny, old, with old equipment). The pool is really nice (with beautiful views of Chihuahua). Recommended.

Helpful?
Thank SergioMorilo
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

Dear Mr Morilo: Thank you for letting us know how you feel about our facility. We are working to serve you better, right now we are in remodelation process in our fitness center, which will be ready by July 15. We hope to see you in your next visit and enjoy our new service. More 

Pico Rivera, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 19, 2016

My husband, 16-month daughter and myself stayed for 5 nights while attending a wedding in the hotel. The hotel is undergoing a remodel, that's almost complete, but that didn't affect us at all. I quite enjoy the smell of fresh paint. The staff was very welcoming and accommodating. The wifi was very stable and came in handy for face-timing family... More 

Helpful?
Thank LALyndaD81
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

We apologize for all the trouble that our refurbishing programs may have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations. Thank you for your comments and kind understanding and we will appreciate if you give us the opportunity to host you in the future and... More 

Tijuana, Mexico
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 27, 2016

I stayed here for a business trip, it was only 2 nights but the hotel was very accommodating. The rooms were great, bathroom had both shower and bathtub separately. The breakfast buffet was quite nice. The only "but" I can say about this hotel is that is somehow looked old from the inside. And not even talking about lobby area... More 

Helpful?
Thank SergeHK
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

We apologize for all the trouble that our refurbishing programs may have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations. let me let you know that our restaurant, bar an pool area are reopen know. Thank you for your comments and kind understanding and we... More 

Ajijic, Mexico
Level Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 21, 2016

Our room was very pleasant, clean, had all the comforts expected from a Sheraton Hotel, and a beautiful view of the city. We had the misfortune to be the very first people in the restaurant that evening after a complete renovation of the lobby, bar, and restaurant. The service was very disorganized and agonizingly slow, but the next morning the... More 

Helpful?
Thank Connie B
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

We apologize for all the trouble that our refurbishing programs may have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations. Thank you for your comments and kind understanding and we will appreciate if you give us the opportunity to host you in the future and... More 

A TripAdvisor Member
5 of 5 stars Reviewed April 18, 2016 via mobile

Just spent a week here on business and could not have been happier. Santiago looked after us from the first night and from helping us find a fabulous restaurant outside to selecting tequila at the bar, he was amazing. We will come back just for him and his service.

Helpful?
Thank A TripAdvisor Member
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your comments, let me tell that our bar is reopen now, we will appreciate if you give us the opportunity to host you in the future and provide the service you deserve. More 

El Paso, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 8, 2016

I was taken here for the buffet brunch for my birthday. As we did not stay at the hotel, I read a few recent reviews before writing. I can add that as of March 2016 the hotel is still remodeling. We actually thought they were closed upon arrival as the bar has not yet been rebuilt nor the eating area... More 

Helpful?
Thank Elitah
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for the comments, im glad that you liked it, let me tell you that our restaurant and bar are already open, our pool as well. We will appreciate if you give us the opportunity to host you in the future and provide the service you deserve. More 

Queretaro, Mexico
1 review
2 of 5 stars Reviewed February 21, 2016

The door lock a are very old. I went for breakfast and could not open the door. had my PC in side and important meeting could not get it. took the more that 2 hours to open the door the carpets ara old The breakfast buffet is not very good bad equipment

Helpful?
Thank Luis I
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for comment. We appreciate your feedback, as it helps us perform better and increase guest satisfaction. I would like to apologize for the door lock inconvenience. We are in the middle of a remodeling process and would like to let you know that your issue was escalated and management is looking into replacing all door locks for a... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
Soberano Chihuahua Hotel is a five star category business and leisure hotel that offers guests the best quality services in the city. Located in the north of Chihuahua City, very close to San Francisco Country Club and District 1, this hotel is just a 5 minute drive away from restaurants, shopping centers and major industrial parks, 15 minutes away from downtown and 30 minutes away from the airport. The hotel has 204 spacious deluxe rooms and master suites with spectacular city views. All rooms are equipped with amenities to meet all the business and leisure traveler's needs. Rooms include 40-inch LED TVs, air conditioning, internet access, two telephones, amenities, coffee makers, closets and private bathrooms with marble finishes. The property features several restaurants and bars, a fitness center, racquetball court, an outdoor pool, a spa, a gift shop and a business center. Among the services offered by Soberano Chihuahua Hotel are: room service, laundry, complimentary airport shuttle (subject to availability) and free indoor parking. Soberano Hotel facilities have the capacity to accommodate up to 1,300 people in its various meeting rooms, where business or social events can be hosted. ... more   less 

Additional Information about Hotel Soberano Chihuahua

Address: Barranca Del Cobre 3211 | Fraccionamiento Barrancas, Chihuahua 31125, Mexico (Formerly The Westin Soberano Chihuahua)
Location: Mexico > Northern Mexico > Chihuahua > Chihuahua
Price Range: $121 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Soberano Chihuahua 4*
Number of rooms: 204
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Also Known As:
The Westin Soberano Chihuahua Hotel Chihuahua
Westin Chihuahua
Chihuahua Westin
Westin Soberano Chihuahua
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