It’s terrible, false advertising, don’t risk it. These people cannot be trusted, they didn’t give us what we booked and paid for, they make you pay everything upfront and try to force you into paying more to upgrade. They refused to refund us, and we weren’t prepared to be forced into staying there so we walked away, won’t be long until they go broke or get shut down.
I loved our stay at Hotel Azúcar, the staff was amazing especially Max. The food is very tasty and fresh. The rooms are spacious and clean, great functioning A/C and your own hammock in the outside seating space. They close the restaurant at 8:30pm so be sure to call ahead if you’ll arrive afterwards and would like to have dinner. It was a great weekend.
It's an adult only hotel (14 or older) Rooms are dispersed throughout the property, one on floor level other on top Rooms have a terrace with hamaca, a table and chairs -great! Room interior design is different, all is material built in white, bathroom is a design with plastic and has private shower outside bathroom to clean of sand and salt Restaurant is delicious try local food like picaditas. Personel are friendly and helpful
The hotel itself is quite nice and the staff in general helpful. The restaurant menu is very limited and not spectacular. Veracruz has amazing cuisine and the hotel owner should look into promoting local gastronomy and re-doing the menu. The menu is nothing special and this needs attention, as well as training in restaurant service. The hotel is right on the beach, nice beach but small pool. Seems to be for young couples. Rooms are fine, but bathrooms could use some painting and updating because they're a bit dark. Overall nice hotel and beach front access. Again, food is average.
No taste in the meals, too expensive for so less flavour! Not so much to choose in every meal, poor variety. Crowded of milleanials. Concept is minimalist. Your meals are served in old style pottery. The beach is small and located in front of heavy tide.