Grand Matlali Riviera Nayarit
Carr. La Cruz a Punta Mita km 0,2, La Cruz de Huanacaxtle 63734 Mexico
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About
#1 of 4 hotels in La Cruz de Huanacaxtle
Location
4.1
Cleanliness
4.3
Service
4.1
Value
4.1
Welcome to Grand Matlali Riviera Nayarit, your La Cruz de Huanacaxtle “home away from home.” Grand Matlali Riviera Nayarit aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year Grand Matlali Riviera Nayarit is a romantic hotel offering a flat screen TV, air conditioning, and a minibar in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests. The hotel features a 24 hour front desk. Plus, guests can enjoy a pool and a poolside bar, which have made this a popular choice among travelers visiting La Cruz de Huanacaxtle. For guests with a vehicle, free parking is available. Grand Matlali Riviera Nayarit puts the best of La Cruz de Huanacaxtle at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Hiking
Table tennis
Highchairs available
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Outdoor dining area
Snack bar
Wine / champagne
Car hire
Taxi service
Foot massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Spanish
Location
Contact
Carr. La Cruz a Punta Mita km 0,2, La Cruz de Huanacaxtle 63734 Mexico
Name/address in local language
Getting there
Rental CarsSee all La Cruz de Huanacaxtle rental cars
1813Reviews258Q+A100Room tips
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Our stay was excellent! We had the best time! We felt entirely safe our entire trip. The staff was went above and beyond for us. Joel and Oswaldo were out waiters and they were very attentive every time we would go in to the restaurant. Highly recommend!
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matlali Resort , Director General at Grand Matlali Riviera Nayarit
Responded 1 week ago
Dear Meli We appreciate your excellent feedback, and our staff appreciates your recognition as well. We invite you to return on your next visit to our beautiful port. Greetings
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in the Saphire Tower suite, we really liked our room, it was spacious and the set up was very nice although our room had no towels upon arrival. When I made a request to the house keeping supervisor in charge, she gave me a bundle of towels instead of offering to place them in our room. The next morning, we were woken up at 7:00 a.m. by loud construction and the gardener using a super loud blower. When I made a formal complain to the Hotel Manager, Karen, she mentioned she would let them know to start later in the morning. Obviously, she never did anything to remedy the problem because we were disturbed every morning at 7:00 a.m. (During our 6 days stay). Friday night, they allowed party goers to scream and make a ruckus until 2:00 in the morning. Our room was not thoroughly cleaned on a daily basis, we literally had to place our trash under the kitchen sink for several days. Our sheets were changed every 3 days. It was disappointing since we were going to the beach and brought back sand on our feet. Also, the food selection was mediocre and limited. The only meal we had at the hotel was breakfast, the other meals were extremely basic, nothing special. Never once did they offer handmade tortillas, chile rellenos, albondiga soup or enchiladas. One of my friends, is vegetarian, there were never any asparagus, grilled mushrooms, avocado salad, or other choices. Although, they have 2 restaurants on the property, they only open one a day. The menu is the same day after day. Nothing special! The bar selection was also very limited, and the quality was very inferior. The hotel location was very inconvenient, because it is about a 10 -15-minute hike up a hill to the hotel. Makes it very challenging to obtain public transportation. The hotel did offer a van to take us to and from reception only. From reception to the bottom of the hill you have to call a taxi. The hotel has great potential, they need to hire a new hotel manager that is willing to go the extra mile for hotel guests to be fully satisfied and happy.…
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matlali Resort , Director General at Grand Matlali Riviera Nayarit
Responded 1 week ago
Distinguished Guest We regret the inconvenience of a repair that is essential to do, unfortunately the options offered were not to your satisfaction. Regarding the variety of food, we are always open to special requirements of our guests. We hope to have the opportunity to serve you again on your next visit to Riviera Nayarit, Mexico. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had an awesome stay. Staff were excellent. Food was excellent. Wasn't very busy during my time there so easy to get service. Property is large but was nice there was a shuttle service to get around. You could definitely get a workout walking around through the hills. Property has a lot of potential. Unfortunately rooftop pool and bar was put if service. Beautiful view from the rooftop This place is not beachfront but does have a shuttle that takes you to their beach front property. It is a short 10 minute ride. You are right in LA cruz by the marina. Town has some very nice restaurants and fish market. Thanks to the staff at the hotel for making my stay memorable!!!
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matlali Resort , Director General at Grand Matlali Riviera Nayarit
Responded 2 weeks ago
Dear Steve, thank you for your excellent opinion, all of our team are pleased that you enjoyed our service and beautiful facilities with wonderful views of the Sierra Madre and bay. We invite you to return to our beautiful hotel on your next visit to Riviera Nayarit, Mexico. Best Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort is very large and has spectacular views all around. The downside is that there is a lot of walking (sometimes uphill) just to get to your room, the reception and the restaurant. They do offer cart rides for those who need it. The food at the restaurant was delicious and the staff are very friendly. Unfortunately, for an all inclusive, it wasn’t worth it to us because there are only two bars and only one of them is usually open and everything closes early at the resort. Very secluded and quiet… far from all the tourist areas but taxis are available. Not much activities available to do for kids or family. Lots of bugs around at night so bring insect repellent.
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Date of stay: November 2022Trip type: Traveled as a couple
Room Tip: Bring insect repellent! Book tours and excursions.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Matlali Resort , Director General at Grand Matlali Riviera Nayarit
Responded Jan 6, 2023
Dear Jane We appreciate your opinion and rating, the location of our beautiful hotel makes us different and allows us to enjoy nature walking along our trails, in addition to enjoying the rest and tranquility of our different areas and spectacular views of mountains and bay and 10 minutes from areas entertainment, shopping and tourist attractions. We appreciate your opinion about the quality of our work team, we appreciate it very much and everyone is recognized and rewarded. We also have a fumigation program by a company specifically certified on noxious fauna in guest areas such as rooms, restaurants, lobbies, etc. but because they are inside the mountain it is not possible for us to control them throughout the property. We invite you to enjoy our beautiful hotel again on your next visit to Riviera Nayarit, Mexico. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I spent 4 days and three nights at Grand Matlali during the thanksgiving week. It was solidly average. Due to low occupancy only one pool had bar/drink service. You could physically go to the other pools, but with no service or drinks there was not much reason to do so. The pool that was open was just fine. By that I mean there were comfortable loungers, cold drinks, one large heated jacuzzi and snacks. No entertainment crew here, which may cause some people to be disappointed. This did not affect our stay as we enjoy a quiet pool. Jorge, our server at the pool was AWESOME! He was right there with fresh drinks every time we needed them, didnt have to ask. Jorge was very attentive and was a standout. Roberto behind the bar made quality drinks. I wish I could comment on the other pools as they looked very nice, but we did not use them. The beach club was fine. The 10/15 minute ride to the beach club was fun. You are driven over to the beach club and they offer pickup/dropoff service every 2 hours, so plan accordingly. The club itself is good. Cold drinks and great food. The tacos and shrimp aguachile were AMAZING! Our server Margarito was very friendly and attentive. The water was murky and choppy and we did not get to go in the water, however some people did. The club is small and the beach is average, keep that in mind if you have high expectations for beaches. There were a decent amount of vendors selling their products (jewelry, bags, toys, blankets, etc). We politely declined and they moved on, not too pushy. VERY IMPORTANT - the hotel does not have an ATM and they do not have gift shop or store of any kind to purchase anything. If you forgot something it will be difficult to acquire it and you will need to venture into the town of La Cruz. They will exchange dollars for pesos at the front desk and that was very helpful. The standout of our visit was by far the food quality. It truly was some of the most flavorful we have had at any resort in Mexico. Breakfast buffet was delicious - refired beans, plantains and omelets were on point. Poolside snacks were very good - try the fried fish and potato wedges. Ala carte lunch was good - tampiquena and chicken caesar salad were solid. Beach Club lunch was delicious - flank steak tacos, al pastor tacos and shrimp aguachile were AMAZING! Dinner buffet was good - we had the Spanish buffet and the food was above average. very flavorful. Ala carte Dinner was the biggest letdown - we dined at Pescador on our last night. Service was slow, and I mean SLOW. Waited 25 minutes for drinks. Then waited 45 minutes for the first course, of which they forgot one of our dishes. Then 30 more minutes for entrees. It was unfortunate. The food was good we just waited a LONG time for food and drinks. Knowing which restaurants were open and when was confusing. No communication on what was open each day. And there is minimal to no signage when walking around the resort. Yes they will pick you up and drive you to your dinner location, but if you did choose to walk as we did, we were confused on where to go. Small detail but worth noting Late night action was non existent during our visit. Keeping in mind it was thanksgiving week and occupancy was low. By 11 pm we were the last people at the late night bar. There was live music one night and that was entertaining. We always look at review sites like Oyster and TripAdvisor. A lot of the pictures are outdated, specifically of the pool area and beach club. Overall the Grand Matlali was a sold 3 out of 5. Some pros and some cons. Standouts were Jorge at the pool, Margarito at the beach club and food quality.…
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Junior suite deluxe is a very small room. No gift shop or store of any kind on site. No ATM,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matlali Resort , Director General at Grand Matlali Riviera Nayarit
Responded 2 weeks ago
Dear Guest, we appreciate your opinion and your comments are very important to improve, we would like to have the opportunity to serve you again on your next vacation. Greetings.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort is very modern and esthetic. However, customer service is horrible. My family and I went to the Eva Beach Club and Argentina was rude. Every time we asked for more food items Argentina gave us attitude and would get upset. The hotel offers free wifi but the “free wifi” does not work. You have to pay $75 MXN per day to get premium wifi. Pools have no life guards. We witnessed a small toddler almost drowning. I’ve been to several other hotels (Friendly, BNayar,etc) and this is the worst customer service experience I’ve had.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matlali Resort , Director General at Grand Matlali Riviera Nayarit
Responded 2 weeks ago
Dear Guest, we appreciate your opinion and your comments are very important to improve, we would like to have the opportunity to serve you again on your next vacation. Greetings.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Frank J wrote a review Oct 2022
A paradise. Everybody was just wonderful, the food was amazing all day long. But above all, Azael was the most attentive guy ever, the barman/waiter prepared delicious soft drinks and spirits for us. He made sure we were treated as royalty I would highly recommend this place to those who, like us, are looking for a calm environment to relax.
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Review collected in partnership with this hotel
Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matlali Resort , Director General at Grand Matlali Riviera Nayarit
Responded Oct 19, 2022
Hello Frank, We are so happy to read that you have had a wonderful experience, and we appreciate that you have chosen us to enjoy this special date. We hope you can come back very soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a great trip with my wife and friends , the service was great and the rooms were very well kept. Thanks to Guadalupe Urena and roelof for making my wifes birthday a great one! They were able to dish up a great birthday plate and with a great seranate that the whole restuarant sang along
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matlali Resort , Director General at Grand Matlali Riviera Nayarit
Responded Aug 15, 2022
Hello!! It was such a pleasure tu have you here and to have the opportunity to celebrate with you such an special day, we hope you can come again to enjoy all the new things comming
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel has the best views available of Puerto Vallarta and the ocean. A bit too far from everything touristy that you would want to do, and definitely not the most convenient to get transportation. But, while you're on the property the grounds are beautiful and features two very nice pools. The staff is exceptional at going above and beyond! We received excellent service from Guadalupe Urena @ the buffet, Azael @ the main pool bar, Ivan @ reception and as a runner, and Roelf from the Raxes restaurant. I highly enjoyed speaking with all the workers and their friendliness / helpfulness insured I had made the proper decision on where I chose to stay. So, if you're trying to find a place that's relaxing, safe, quiet, and full of the best people La Cruz has to offer, this is the place to be!…
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matlali Resort , Director General at Grand Matlali Riviera Nayarit
Responded Aug 9, 2022
Hello! It is very special for us t read your experience, we are so happy that you had enjoyed your stay with us, we are going to send your comments to our team and we are sure that they will love to see that their service is recognized by the guests, we really hope you can come back and your next visit goes even better than this one.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My first trip was fantastic. While there I bought another timeshare with air tickets. however when trying to get reservations confirmed they do not offer much help with the plane tickets bought and paid for while was there. since this is an international matter my next move after I post here will be in filing a complaint with the IMF and ask for a complete auditing of this matter. three days is enough time to settle this matter, after I will go the next level
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$178 - $261 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Grand Matlali Hills Resort & Spa
LOCATION
MexicoPacific CoastNayaritRiviera NayaritLa Cruz de Huanacaxtle
NUMBER OF ROOMS
90
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Claim Your ListingGRAND MATLALI RIVIERA NAYARIT $157 ($̶2̶7̶2̶) - Updated 2023 Prices & Hotel Reviews - Mexico/La Cruz de Huanacaxtle
Frequently Asked Questions about Grand Matlali Riviera Nayarit
Which popular attractions are close to Grand Matlali Riviera Nayarit?
Nearby attractions include La Cruz Market (1.4 miles), Splash of Glass (3.1 miles), and La Cruz de Huancaxtle Market (1.4 miles).
What are some of the property amenities at Grand Matlali Riviera Nayarit?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Matlali Riviera Nayarit?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Matlali Riviera Nayarit?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at Grand Matlali Riviera Nayarit?
Yes, free parking is available to guests.
What are some restaurants close to Grand Matlali Riviera Nayarit?
Conveniently located restaurants include Venazú, La Casona, and Chevychería.
Are there opportunities to exercise at Grand Matlali Riviera Nayarit?
Yes, guests have access to a pool and a fitness center during their stay.
Which languages are spoken by the staff at Grand Matlali Riviera Nayarit?
The staff speaks multiple languages, including English and Spanish.
Does Grand Matlali Riviera Nayarit have any great views?
Yes, guests often enjoy the ocean view available here.