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Grand Matlali Resort Hills Resort & Spa - All Inclusive

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Carretera Punta Mita Km 0.2, La Cruz de Huanacaxtle 63734 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1288)
360
Panoramas (96)
Room & Suite (602)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 02/17/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Matlali Resort Hills Resort & Spa - All Inclusive
Updated 02/17/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 3 hotels in La Cruz de Huanacaxtle
Location
Cleanliness
Service
Value
Welcome to Grand Matlali Hills Resort & Spa, your La Cruz de Huanacaxtle “home away from home.” Grand Matlali Hills Resort & Spa aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year Grand Matlali Resort & Spa is a romantic hotel offering a flat screen TV, air conditioning, and a minibar in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests. The hotel features a 24 hour front desk. Plus, guests can enjoy a pool and a poolside bar, which have made this a popular choice among travelers visiting La Cruz de Huanacaxtle. For guests with a vehicle, free parking is available. Grand Matlali Hills Resort puts the best of La Cruz de Huanacaxtle at your fingertips, making your stay both relaxing and enjoyable.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Hiking
Kids pool
Car hire
Parking
Wifi
Infinity pool
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Kid-friendly buffet
Snack bar
Massage
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Express check-in / check-out
Private check-in / check-out
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
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Room types
Mountain view
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Spanish
1,159Reviews249Q+A100Room tips
Traveler rating
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Popular mentions
jataylor1948 wrote a review Apr 14
Farmington, Utah2 contributions
It is incredible what some people will do to destroy their organizations reputation. My wife and I were in Puerto Vallarta for our 50th wedding anniversary, and were invited to tour the beautiful Grand Matlali Residence Club and resort and to receive an ownership sales presentation. They also offered some financial incentives to spend a few hours with them, which is quite normal. At the end of a delightful 2-hour tour and discussion, we indicated that the investment to become members did not suit our needs. Our salesperson was then dismissed and was replaced by their “closer,” a Mr. J.Z. He was high-pressure, rude and condescending, and when we didn’t yield to his pressure to buy, he informed us that he would make sure we wouldn’t receive the incentive that had been promised to us in writing. We could have left at that time, but instead indicated our decision to stay until they followed through on their commitment to us. My wife and I were then moved to an isolated room downstairs where for the next two hours, we were confronted by several others of their sales management team, who tried to pressure and intimidate us into leaving with just a portion of the promised presentation incentive. Finally the head of their sales team had us escorted off the property by security and put into a cab, with nothing but this is unbelievable experience to take back with us. Late that same evening just before midnight, I was awakened by a call at my hotel from them, saying that they had decided to follow through on their commitment after all, and would have it delivered to my hotel the next day, with the hope that all of this could just be forgotten. It cannot and should not be forgotten however. Interestingly, this whole experience was neither uncomfortable nor distressing for me personnaly, although it was for my wife. My career has been as a professional consultant and public speaker in the areas of sales, management, leadership and customer service. And so this actually became a textbook example that I can share with others of the terrible damage that can be done to an organization’s reputation and bottom line by an improperly managed division or department. I had even turned on my phone during the ugly part of this experience, and so have both audio and video to illustrate it very effectively. Other than this sales/marketing management team, the rest of the Metlali staff that we encountered were extremely polite, attentive and even embarrassed at what they were witnessing. We received many quietly spoken expressions of “Lo siento” as we passed by several of them during those last hours.
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Date of stay: April 2021
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Hector R wrote a review Apr 6
Monterrey, Mexico7 contributions
Wanted a quiet place because the pandemic, it is so amazing beautiful here, very quiet an secluded, the staff was even better, I asked for a special detail in our wedding anniversary, Jorge (George) was very helpful he was in charge of everything along with Margarito, barman Leo and of course Chef Nacho, they prepare everything at the beach for us. This place is exceptional, definitely we’ll be back again
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Date of stay: April 2021Trip type: Traveled with family
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Response from Matlali Resort , Propietario at Grand Matlali Resort Hills Resort & Spa - All Inclusive
Responded 1 week ago
It was a pleasure to have attended you and we are very happy that you have met some of our colleagues of whom we are very proud for the great service they provide. We thank you for your excellent rating. We will be attentive to your next visit. Best regards.
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Elioth wrote a review Mar 2021
3 contributions
Very cosy place, service is just excellent specially the guys from the kitchen René, Jairo and Armando. The facilities overall are really nice but the place is still on the works with a lot of constructions on going. The beach club is very quiet and private, so not having its own beach doesn't feel off.
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Date of stay: March 2021Trip type: Traveled as a couple
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Response from Matlali Resort , Propietario at Grand Matlali Resort Hills Resort & Spa - All Inclusive
Responded 2 weeks ago
Thank you so much for taking the time to describe your recent experience at our resort and your high recommendations. I'm glad you experienced our service, especially from Armando, Rene and Jairo, they are wonderful and show their unique and true spirit by doing what they love the most, serving our guests. We hope to see you back here at your MATLALI home very soon.
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tim g wrote a review Feb 2021
Duluth, Georgia6 contributions
The staff was amazing capitana Rosa Valera and the staff mary Cruz, Pablo, jairo, and Anarany in the restaurant as well as Arturo, Miguel Lorenzo and Ricardo the chef. Betty ,Daniel and Jesus were all very gratious.the resort it self though was very disappointing we were supposed to go to puerta vallarta and were switched here without notice. There was only one restaurant and one bar open on the property there was no atm to get any additional funds and no way to get any where. This place is so far away and uber or taxi didn't want to come pick you up. It's on a mountain side and very hard to navigate. Our a/c didn't work the first two days and the plaster in the ceiling fell down after two complaints we finally got moved to another room. The phones were out as was the wifi you couldn't even call the front desk to get a shuttle to the one bar and restaurant.
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Matlali Resort , Propietario at Grand Matlali Resort Hills Resort & Spa - All Inclusive
Responded Feb 18, 2021
Dear Mr. Gilmore, it was a pleasure to have you with us. Regarding the points you mention, we have no control over the agency with which you made your reservation and we would also like to clarify that our hotel is one of the few that are located between the mountains in Bahía de Banderas and therefore it would be very difficult try to change the environment to have an easier transportation without affecting our beautiful landscape. Regarding the last point about our rooms, we sincerely apologize for the inconvenience you have had in it. We will work very hard at our facilities to improve our rating. Thank you very much for your good comments towards our great team of collaborators. Sincerely.
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RickyJoanna wrote a review Jan 2021
Sacramento, California1 contribution1 helpful vote
I was not so happy to know that the pools they advertise the most & “Adults only” jacuzzis were all closed but I was extremely happy with the service me and my husband received. We would come back, Leo at the pool bar made sure we were taking care off as well as Roberto & Julio. Guadalupe was always there to pick us up and take us to our hotel room, he was always happy and respectful and went out of his way. Also Manuel during the day helped us get around the hotel, he always made a conversation with us and helped us by making this trip much better. Jose Maria and Gustavo at the restaurant were also very attentive and amazing everytime we had dinner they took care of us and always made sure we were satisfied with our food. Jairo at breakfast was also very sweet and professional. He took care of us at breakfast and made sure we were taken care off. I would return back to this resort, not because of the accommodations, but the people that work here made it memorable and absolute best experience I’ve ever had. Thank you Leo, Roberto, Julio, Guadalupe,Manuel, Jairo, Jose Maria and Gustavo! You all are amazing.
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Date of stay: January 2021Trip type: Traveled as a couple
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Response from Matlali Resort , Propietario at Grand Matlali Resort Hills Resort & Spa - All Inclusive
Responded Feb 14, 2021
Dear RickyJoanna It was a pleasure to have attended you and we thank you for sharing your excellent comments towards our staff. We constantly improve to be able to keep up with the best hotels and of course we are on the right way. We will be attentive on your next return to your MATLALI home to continue providing our great service that characterizes us so much. Best regards.
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PRICE RANGE
$146 - $258 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Matlali Hotel
LOCATION
MexicoPacific CoastNayaritRiviera NayaritLa Cruz de Huanacaxtle
NUMBER OF ROOMS
90
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Frequently Asked Questions about Grand Matlali Resort Hills Resort & Spa - All Inclusive
Which popular attractions are close to Grand Matlali Resort Hills Resort & Spa - All Inclusive?
Nearby attractions include La Cruz Market (1.1 miles), Splash of Glass (2.6 miles), and La Cruz de Huancaxtle Market (1.0 miles).
What are some of the property amenities at Grand Matlali Resort Hills Resort & Spa - All Inclusive?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Grand Matlali Resort Hills Resort & Spa - All Inclusive?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Matlali Resort Hills Resort & Spa - All Inclusive?
Guests can enjoy free breakfast, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Grand Matlali Resort Hills Resort & Spa - All Inclusive?
Yes, free parking is available to guests.
What are some restaurants close to Grand Matlali Resort Hills Resort & Spa - All Inclusive?
Conveniently located restaurants include Venazú, Sandrina's, and La Casona.
Are there opportunities to exercise at Grand Matlali Resort Hills Resort & Spa - All Inclusive?
Yes, guests have access to a pool and a fitness center during their stay.
Is Grand Matlali Resort Hills Resort & Spa - All Inclusive located near the city center?
Yes, it is 1.0 miles away from the center of La Cruz de Huanacaxtle.
Are pets allowed at Grand Matlali Resort Hills Resort & Spa - All Inclusive?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Grand Matlali Resort Hills Resort & Spa - All Inclusive?
The staff speaks multiple languages, including English and Spanish.
Does Grand Matlali Resort Hills Resort & Spa - All Inclusive have any great views?
Yes, guests often enjoy the ocean view available here.