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Grand Matlali Resort Hills Resort & Spa - All Inclusive

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Carretera Punta Mita Km 0.2, La Cruz de Huanacaxtle 63734 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1256)
360
Panoramas (96)
Room & Suite (595)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Matlali Resort Hills Resort & Spa - All Inclusive
Updated 08/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 3 hotels in La Cruz de Huanacaxtle
Location
Cleanliness
Service
Value
Welcome to Grand Matlali Hills Resort & Spa, your La Cruz de Huanacaxtle “home away from home.” Grand Matlali Hills Resort & Spa aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. Matlali Resort & Spa is a romantic hotel offering a flat screen TV, air conditioning, and a minibar in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests. The hotel features a 24 hour front desk. Plus, guests can enjoy a pool and a poolside bar, which have made this a popular choice among travelers visiting La Cruz de Huanacaxtle. For guests with a vehicle, free parking is available. Matlali Resort & Spa puts the best of La Cruz de Huanacaxtle at your fingertips, making your stay both relaxing and enjoyable.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Archery
Hiking
Kids club
Parking
Wifi
Infinity pool
Pool with view
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Snack bar
Entertainment staff
Airport transportation
Car hire
Spa
Hot spring bath
Massage
Baggage storage
Concierge
Currency exchange
Sun terrace
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Spanish
1,043Reviews249Q+A100Room tips
Traveler rating
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Popular mentions
leonel jimenez wrote a review Aug 2020
2 contributions
Stayed at the grand matlali resort. The breakfast was amazing Rene el capi and his employees Jairo, Jesus, Armando, and margarito did a great job taking care of business. I strongly recommend the stay.
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from Matlali Resort , Propietario at Grand Matlali Resort Hills Resort & Spa - All Inclusive
Responded 3 weeks ago
Dear Mr. leonelj344 It was a pleasure having you with us. Thank you so much for your excellent comments and of course we will forward it to our great food and beverage team. Best regards.
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Carlos M wrote a review Aug 2020
Leon, Mexico57 contributions48 helpful votes
This experience was incredibly mixed in quality. On one hand, the staff was extremely helpful and at times they went the extra mile to help us out in areas where they shouldn't be involved in the first place. We traveled as a family of 3 adults on a somewhat tight budget so we requested 1 room with two beds which we did get but as soon as we entered the room we found out both the door to the toilet/shower and the safe were broken. We called the lobby staff and they said they'll send a technician to help us out, so meanwhile, we went for a meal. After a couple of hours, we learned that the technicians don't have any access to the rooms and we had to stay put until he arrived. That information was not shared with us and the manager acted like we should've known. The tech said that he already reported the door issue before but management was reluctant to do anything about it and now it would take more than 6 hours to properly fix it. It was already getting dark so we requested a room change. The new room had only one bedroom and a sofa, but we were told that it was a temporary solution and the next day we could change back to another room with two beds (probably). The new room had the safe broken as well, but that was a quick fix after calling the lobby again and this time we knew that we had to wait in the room while the tech guy arrived, who did a fantastic job, btw. We were also told that, due to COVID-19 measures, the cleaning staff was not doing the daily room cleaning unless the guest requested it. We did request it but then we learned that no one would approach our room until a few days later. It was not helpful that both the cleaning staff and management had contradictory instructions on the room cleaning rules so we got confused all the time while trying to get 1 extra toilet paper, more drinkable water, or an extra towel for the third adult. The next day we did not request a room change, as we were told that they had no rooms available and due to COVID regulations, the hotel had an occupation limit so most rooms were dirty or not sanitized. We understood it, although for the price we paid we hoped to get two beds instead. Every day we had to make reservations for dinner, however, it was common for the staff to have incomplete or missing reservations delivered from the lobby. But everyone eventually had access to a table even if we had to wait. What was great: The views and pools were very clean, the food was great and the staff very attentive. From the staff I can name: 1. Alejandro (bellboy and in-hotel driver) provided extra help in most of the issues we had. 2. Jorge (waiter) really did the extra mile and was very attentive to our needs, he provided drinkable water for our room when the cleaning staff could not. Notes related to the hotel: - It is on a small mountain far from the beach (10-15 minute drive). - There's a Beach Club from the same Hotel, although it was not available since beaches were closed due to COVID. In a normal situation, the hotel would provide a bus to/from the beach on a daily basis. - Some rooms have been clearly neglected. - There are some pools available ONLY for adults. - We had access to only two restaurants, but usually, there are more. - You have to walk everywhere, but there are cars and small vans to take you from one place to another if needed. I wouldn't recommend this place if you have a physical condition. - Bring extra mosquito repellent.
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Date of stay: July 2020
Cleanliness
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Sleep Quality
Room Tip: Sea-facing rooms are more expensive, but the beach is a bit far away (15-minute drive) and the...
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Response from Matlali Resort , Promocionar at Grand Matlali Resort Hills Resort & Spa - All Inclusive
Responded Aug 3, 2020
Thank you very much for your comments and opinions, both good and bad. Your information is very useful and you can be sure that we will take it into account to improve our service and provide you with a better service on your next vacation. Regards.
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mary b wrote a review Mar 2020
Milwaukee, Wisconsin2 contributions4 helpful votes
We are staying in the mountains at Matali la Cruz.it is so amazingly beautiful here.very quiet and secluded.we have a gorgeous beautiful room with a terrific view.everyone is so cordial.we spend most of our day at the pool/snack bar.activities director Johan is great.our bartender Adriano is just wonderful.the food by chef Gustavo is superb.given this stressful time of covid19.we are in the best place in the world and don't want to go home.thank you for your gracious hospitality.this is our 40th trip to Puerto Vallarta .we love it here.this place is exceptional.well be back again.
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Matlali Resort , Promocionar at Grand Matlali Resort Hills Resort & Spa - All Inclusive
Responded Aug 5, 2020
Dear Mrs. marybD6459ET It is a real pleasure for us that you share your extraordinary experience at our Resort. We work hard to provide our guests with a unique and unforgettable vacation. We hope you visit us again. My best wishes from Matlali.
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Ayrinn S wrote a review Feb 2020
1 contribution
My husband and I will definitely return. The resort is beautiful and incredibly relaxing. The staff was even better, everyone seemed happy to be there and very kind. We loved Johan who was fantastic, he held a morning yoga class and taught us about the resort, we also went on a gorgeous hike with him. Rene was also great, very no nonsense about doing his job well. Jorge from the beach club was phenomenal, he was literally there for any request the minute we thought about it and was with a smile the entire time. All in all 10/10!
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Date of stay: February 2020Trip type: Traveled as a couple
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Elena S. wrote a review Feb 2020
Mexico City, Mexico58 contributions31 helpful votes
I visited this hotel for a wedding; I stayed three days and two nights. First of all, you have to know the beach is far from the hotel, there’s a shuttle to drive you to the beach club every hour or so. Although the hotel itself is pretty beautiful (you get a feeling to be in the middle of the jungle), its amenities and rooms are distributed in quite an odd way: everything is about 15 min away from everything else. If you are not able to walk up and down the little roads, I do not recommend you go stay here: the hotel provides a shuttle service inside it, but it is very unpractical. Finally, food and drinks are ok, but not particularly good for the price you are paying.
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Date of stay: February 2020Trip type: Traveled with friends
2 Helpful votes
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PRICE RANGE
$146 - $258 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Matlali Hotel
LOCATION
MexicoPacific CoastNayaritRiviera NayaritLa Cruz de Huanacaxtle
NUMBER OF ROOMS
90
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Frequently Asked Questions about Grand Matlali Resort Hills Resort & Spa - All Inclusive
Which popular attractions are close to Grand Matlali Resort Hills Resort & Spa - All Inclusive?
Nearby attractions include Splash of Glass (2.6 miles), La Cruz Market (1.1 miles), and La Cruz de Huancaxtle Market (1.0 miles).
What are some of the property amenities at Grand Matlali Resort Hills Resort & Spa - All Inclusive?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Matlali Resort Hills Resort & Spa - All Inclusive?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Matlali Resort Hills Resort & Spa - All Inclusive?
Guests can enjoy an on-site restaurant, a poolside bar, and a snack bar during their stay.
Is parking available at Grand Matlali Resort Hills Resort & Spa - All Inclusive?
Yes, free parking is available to guests.
What are some restaurants close to Grand Matlali Resort Hills Resort & Spa - All Inclusive?
Conveniently located restaurants include La Peska, Sandrina's, and Armando´s Place.
Are there opportunities to exercise at Grand Matlali Resort Hills Resort & Spa - All Inclusive?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Matlali Resort Hills Resort & Spa - All Inclusive have an airport shuttle?
Yes, Grand Matlali Resort Hills Resort & Spa - All Inclusive offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Grand Matlali Resort Hills Resort & Spa - All Inclusive located near the city center?
Yes, it is 1.0 miles away from the center of La Cruz de Huanacaxtle.
Are any cleaning services offered at Grand Matlali Resort Hills Resort & Spa - All Inclusive?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Grand Matlali Resort Hills Resort & Spa - All Inclusive?
The staff speaks multiple languages, including English and Spanish.