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Calle Carretera a Punta de Mita Km 0.2, La Cruz de Huanacaxtle 63734 Mexico
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Traveler (1501)
360
Panoramas (96)
Pool & Beach (360)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Matlali Hills Resort & Spa
Updated 07/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 4 hotels in La Cruz de Huanacaxtle
Location
4.0
Cleanliness
4.3
Service
4.1
Value
4.0
Welcome to Grand Matlali Hills Resort & Spa, your La Cruz de Huanacaxtle “home away from home.” Grand Matlali Hills Resort & Spa aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year Grand Matlali Hills Resort & Spa is a romantic hotel offering a flat screen TV, air conditioning, and a minibar in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests. The hotel features a 24 hour front desk. Plus, guests can enjoy a pool and a poolside bar, which have made this a popular choice among travelers visiting La Cruz de Huanacaxtle. For guests with a vehicle, free parking is available. Grand Matlali Hills Resort puts the best of La Cruz de Huanacaxtle at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Hiking
Kids pool
Highchairs available
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Outdoor dining area
Snack bar
Car hire
Taxi service
Foot massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Interconnected rooms available
Private balcony
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Romantic
Languages Spoken
English, Spanish
1539Reviews257Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Donald U wrote a review Aug 6
1 contribution
This hotel has the best views available of Puerto Vallarta and the ocean. A bit too far from everything touristy that you would want to do, and definitely not the most convenient to get transportation. But, while you're on the property the grounds are beautiful and features two very nice pools. The staff is exceptional at going above and beyond! We received excellent service from Guadalupe Urena @ the buffet, Azael @ the main pool bar, Ivan @ reception and as a runner, and Roelf from the Raxes restaurant. I highly enjoyed speaking with all the workers and their friendliness / helpfulness insured I had made the proper decision on where I chose to stay. So, if you're trying to find a place that's relaxing, safe, quiet, and full of the best people La Cruz has to offer, this is the place to be!
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matlali Resort , Director General at Grand Matlali Hills Resort & Spa
Responded 4 days ago
Hello! It is very special for us t read your experience, we are so happy that you had enjoyed your stay with us, we are going to send your comments to our team and we are sure that they will love to see that their service is recognized by the guests, we really hope you can come back and your next visit goes even better than this one.
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Yvonne F wrote a review Jul 2022
1 contribution1 helpful vote
My first trip was fantastic. While there I bought another timeshare with air tickets. however when trying to get reservations confirmed they do not offer much help with the plane tickets bought and paid for while was there. since this is an international matter my next move after I post here will be in filing a complaint with the IMF and ask for a complete auditing of this matter. three days is enough time to settle this matter, after I will go the next level
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Mellie wrote a review Jul 2022
4 contributions
This resort was a whole catfish !!!!! the food was terrible, shuttle service to get from your room to dinner forget it. you have to call them or they’re not showing up. the beach club is 20 minutes or so by shuttle. no excursions if you want to go on the banana boat that is on a different side of the beach ran by a different club and it’s not that close to walk . Vendors everywhere trying to rip you off. AC in the room was okay. nowhere else in the hotel have AC. (dinner was sweaty) they don’t have a convenient store so make sure you pack everything you need and don’t forget anything closest shop is like 15 minutes away and cabs are limited. The restaurants and snack snack bar everything closes at 11 so if you come late due to a delayed flight you will be starving until the next day. There is no room service here even though they have a room service button on the phones. I was there for four days and I did not see anybody clean the pool.( the pool water was green not blue in the pictures) the bartenders in the snack bar was nice kept our glasses full most of our tips went to them. The villa was really nice as well private pool but so far away you don’t get Wi-Fi. But don’t worry the Wi-Fi sucked regardless you have no connection at all. When you order your food at the snack bar it takes forever to bring the food.
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Date of stay: July 2022
Location
Service
Sleep Quality
Room Tip: If its a group get a villa
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matlali Resort , Director General at Grand Matlali Hills Resort & Spa
Responded 2 weeks ago
Thank you for your comment, these are all opportunities for improvement. We are sad that your expectations of our resort were different from what we offer, all the information of the location, facilities and services is clearly available on our Web Pages, Social media and all our reservations systems. With our Concierge we offer sale of Tours and other activities. Regarding the color of the pool, one of our pools are sand-colored tiles, for that reason they do not look blue as in the pools of the Club House or the vast majority. We provide free basic internet and premium internet with an extra charge for multimedia apps, we are worried that you have not been able to enjoy your vacation like the most of our guests. We invite you to give us the opportunity to serve you again on a next trip to this beautiful tourist destination.
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JacyZ wrote a review Jul 2022
1 contribution
The Grand Matlali is like the Poconos of Nayarit without the cheesiness. I was there with my family at the tailend of the off-season, but that's what I loved most about it. It was not crowded, and we were able to decompress. The Villa (1108) was lovely, private, and secluded; the pictures on the website did not give it justice. My only issue was that the plunge pool was not cleaned regularly and/or the filter was not working, so there were a lot of bugs, so we did not use it. However, there was a general pool 2 minutes from the door with a lovely pool bar that was practically empty. Our guest manager, Naomi Garrido, was a gem; super attentive and responsive via text. The pick-up truck ride to the beach club (10 minutes away) was shocking at first as we drove the bumpy and muddy roads, but we loved it. I felt safe with my kids. I will travel here again because the views from the resort were breathtaking. 
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matlali Resort , Director General at Grand Matlali Hills Resort & Spa
Responded 3 weeks ago
Hello!! It is so nice to read you, and we appreciate your comments so we can be more attentive to the pool cleaning, for sure it is going to be a pleasure to receive you again, please do not hesitate to contact Naomi for any additional request at your next visit.
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Matthews family wrote a review Jul 2022
1 contribution
So where do I begin? I had the opportunity to read a lot of reviews before our visit. Some good, some not so much. So to say we were somewhat hesitant about visiting this resort. And I can say without a shadow of a doubt. We made the perfect choice for our family. This place has the warmest, friendliest and most professional staff we have experienced thus far. To say they exceeded our every expectation would be an understatement. For instsance we celebrated our 25th anniversary while we were there and we hadnt mentioned it to any of their staff. So completely out of the blue the front desk staff contacted up and imformed us that there would be a special dinner for us that night. So once we arrived at the restaurant, there were steak dinners for my wife and daughter and a vegetarian meal for me. Followed by a fabulous dessert and champagne. Guadalope and the entire dining room team went above and beyond any expectations we had. We stayed 7 nights and Ill bet you we have more than 7 stories where they exceeded expectation. Im just sorry I didnt collect more names to mention here. But Jorel at the pool bar, Jorge at the beach bar, and to there entire restaurant staff, bar staff, the transportation staff and last but not least our housekeeping staff and the very beautiful concierge staff. Thanks for a very memorable experience!
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matlali Resort , Director General at Grand Matlali Hills Resort & Spa
Responded Jul 6, 2022
Hello Mr. Mathews. It is such a pleasure and honor to read your comments, we are very happy that you had an amazing experience, for sure this is what we want for each of our guests. Please do not hesitate to contact us for your next visit. I am really sure that all the staff will be very happy to read this. PD: tell your wife that the hug she gave me, made me remember how much I love my work.- Naomi.
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noe454 wrote a review Jun 2022
Chicago, Illinois
It’s difficult to start to describe the level of disappointment with my stance here. To begin with, they charged us for a 4-5 star hotel for what it clearly is not. My parents, sisters and I had our annual get together here, so we requested for rooms close to each other in the deluxe part of the building. It turned out that we were in different buildings from which they are supposed to transport you from one to the other (they can easily make you wait for 30 minutes). Then, we requested to be moved together (as our reservation initially was intended). They moved us from the deluxe part to a loud building under construction with only one bed (at least one of them had to have 2) and dusty floors. Btw, management called this “an improvement.” Management is unable to address any of the multiple problems that we encountered, and they were way to many. Tonight, we made a reservation for a la carte restaurant, but they sent us to the usual buffet for which no reservation was required… think about this. But things don’t stop there. You will laugh at this: There is supposed to be a natural lake somewhere in the hotel. On day one, we requested to be sent there, and they said “we will take you when you are ready”. So today, we approached the lobby again because we are ready. “Can you tell us about the natural lake?” To what they answered beautiful things about the place, and when we asked to go there, they said “we can take you, but it’s closed”… they told us so many beautiful things about a place we don’t have access to. I requested multiple times to have the AC fixed. They never fixed it, and they even try to fight me about me having the balcony door open after maintenance had already checked it was close. Think about that. I’m glad I’m leaving, but my family and I will need to meet again. In retrospect, I think they have no direction. They have a good concept, but management is useless, so their employees are stressed, unprepared and unprofessional.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Héctor M wrote a review May 2022
2 contributions
Jorge Flores offered an amazing service. Food and drinks were awesome. Very nice place to relax and have a good time. If you are staying in this area, is a must to visit this place. Try tostada de atun with avocado!
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jayea Nova wrote a review May 2022
1 contribution1 helpful vote
I’m pretty sure the hotel hand selected the most amazing people on earth as their staff. From the first day, everyone was so genuinely kind and accommodating. I lacked for nothing during my trip. Thank you to Ivan, Alejandro and Jose Carlos for being the absolute best bell boys. I had amazing conversations with all of them and it was a delight being in their presence. The waiters were also amazing, truly, but I have to especially thank Antonio Garcia! My glass could never go past being half empty before he was there to refill it! He was super attentive to my needs. I also met this Mexican family at the restaurant one night who only spoke Spanish (I don’t) and Antonio was so kind to translate a part of our conversation. He also made recommendations which I was really thankful for. Seriously, all of these guys made my first solo trip one for the books. I will remember this staff forever!!! Im so sorry for the names I can’t remember right now but I seriously want to thank every single one of you again from the bottom of my heart. I’m going to be honest, if you’re looking for a place filled with entertainment, this probably isn’t your best bet. But if you’re looking for a place to relax, meet great people (staff and guests alike) and enjoy nice views, this place is it!
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Date of stay: May 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Passenger37116853308 wrote a review Apr 2022
2 contributions3 helpful votes
+1
My husband and I went to Grand Matlali Hills for valentines. Everything was great from the service to the suite. It was not crowded and everyone was courteous and helpful. A very special thanks to Luis, Israel, Gabriela, Gabriel and Anthony, super helpful!! Anthony, your mangonadas are the far the best my husband and I had! Thank you to all the team for making our stay extra special! Highly recommend this resort.
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Review collected in partnership with this hotel
Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jorge T wrote a review Feb 2022
It was a pleasure to be a guest at Grand Matlali Hills. This resort is absolutely beautiful. This resort is perfect for couples or the whole family. Everyone single staff member is incredibly helpful and very professional. I would like to thank Jorge Flores for going above and beyond to service all 20 members of our family. He is an incredible staff member that made our day memorable. Great job Jorge!
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Review collected in partnership with this hotel
Date of stay: February 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$187 - $273 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Matlali Hotel
LOCATION
MexicoPacific CoastNayaritRiviera NayaritLa Cruz de Huanacaxtle
NUMBER OF ROOMS
90
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Frequently Asked Questions about Grand Matlali Hills Resort & Spa
Which popular attractions are close to Grand Matlali Hills Resort & Spa?
Nearby attractions include La Cruz Market (1.4 miles), Splash of Glass (3.1 miles), and La Cruz de Huancaxtle Market (1.4 miles).
What are some of the property amenities at Grand Matlali Hills Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Matlali Hills Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Matlali Hills Resort & Spa?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at Grand Matlali Hills Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Grand Matlali Hills Resort & Spa?
Conveniently located restaurants include Venazú, Chevychería, and La Casona.
Are there opportunities to exercise at Grand Matlali Hills Resort & Spa?
Yes, guests have access to a pool and a fitness center during their stay.
Which languages are spoken by the staff at Grand Matlali Hills Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Does Grand Matlali Hills Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.