We stopped in to see their gardens and animals in the back, and they were gracious enough to show us one of their rooms, as well. The gardens are beautiful, and we thoroughly enjoyed their animal collection The property is clean and lovely. I can not address the lack of patrons, or address any of the poorer reviews, as we didn't stay here. The room we saw was spacious and clean, and I would not have had an issue had we been staying here. See pictures to see for yourself.
Very disappointed in this hotel!!! Pool dirty no washcloths no hand cloths barely towels. The towels that were given to us for the beach were all stained. The food wasn’t too great either. The WiFi was terrible had better WiFi on the beach. The pillows in the chairs on the balcony are old dirty and ripped. The television was an old set that barely any channels and it kept stalling because of the terrible WiFi service! I only gave it 1 star because I had to other than that I wouldn’t give it any stars! The owner needs to upgrade his place immediately!!
Spent two nights with my mom and two boys at Rovanel's. I must say that the staff are very accommodating and friendly. After having to reschedule my vacation plans and calling the hotel at last minute they will able to allow me to change my check-in date (this was very much appreciate knowing that at this time is considered "peak-season') The mini zoo is a great attraction for the kids, the pool is clean, the grounds are well maintained, the buffet breakfast is good and the rooms are clean and very comfortable. The beaches are not walking distance, however, Rovanel's provides complimentary shuttle service to and from the popular beaches (also the airport). So if you are looking for a great family hotel at a competitive rate I highly recommend them.
poor wifi service, the deluxe room was ok but the others need updating. The environment needs better light especially for the rooms in the back. The food was terrible, terrible, terrible. The orange juice was acid that I could not even drink it. When complain they said that's all they have. The hotel has potential but it needs to be managed better to bring it up to standard. Customer service, the staff and supervisor was not rude or anything but I think they are making the best was they have.
Though not as posh as many hotels I have visited, what it lacks in ambience is made up for is the warmth and caring manner of the staff. This resort is like a home away from home. However in this day and age when everyone depends on the Internet, there needs to be an upgrading. I have to .go to the lobby because the signal is so weak in the room.