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188-19 Yamada, Kutchan-cho, Abuta-gun 044-0081 Hokkaido
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Traveler (149)
360
Panoramas (13)
Room & Suite (336)

About

#4 of 22 in Kutchan-cho
Location
4.9
Cleanliness
4.8
Service
4.6
Value
4.0
Centrally located in Hirafu’s Upper Village, luxury boutique hotel Chalet Ivy accommodates travelers of the world with fine hospitality and a hearty home away from home experience. Whether you are touring the bounty of natural beauty that is summertime in Hokkaido or heading out for a long day on the world-famous Niseko powder snow, Chalet Ivy is here to welcome you home afterwards! Comfortable rooms with mountain views, delicately prepared Japanese cuisine with wine and Japanese sake, natural onsen hot springs, gym, and spa, and activity concierges are here to make your stay in Niseko truly luxurious.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Free breakfast
Ski rentals
Ski school
Babysitting
Free shuttle or taxi services
Parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Skiing
Airport transportation
Shuttle bus service
Car hire
Spa
Hot spring bath
Massage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Safe
Sofa
Telephone
Bottled water
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Chinese, Japanese, Korean
186Reviews15Q+A31Room tips
Traveler rating
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swissmiss36 wrote a review Mar 2021
Key West, Florida3 contributions
I cannot say enough great things about the hotel and staff at Chalet Ivy. From the moment we walked in the door, they made us feel welcome and did everything they could during our stay to help out and make our experiences great. The hotel was clean and modern, and very centrally located. Since there are fewer restaurants open due to Covid, the staff was incredibly helpful in finding us wonderful places to eat (from fun local Japanese cuisine to an Italian restaurant) and in arranging for the hotel shuttle to get us there. They even helped us get in touch with a local artist whose gallery was located across the street, but wasn’t keeping regular hours due to the pandemic. Sho at the front desk spoke with the artist and arranged a convenient time where we could meet him and buy one of his beautiful rice paper lamps. The shuttle was always available to take us to the slopes and while we could easily have called for them to take us back, we found that by ending our skiing day at the Welcome Center, we could quickly and easily walk 250 meters downhill back to the hotel. The great onsen was a wonderful way to relax after a day on the slopes and the breakfast was incredible (plus by day 2, the waitress knew I wanted milk with my coffee and brought it for me). I would recommend Hirafu as the best of the four towns in the Grand Niseko ski area. Hirafu has, by far, the largest town/village area with a variety of restaurants and shops, plus we found it to be English-speaking friendly.
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Date of stay: February 2021
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Guido G wrote a review Mar 2020
New York City, New York11 contributions2 helpful votes
We stayed at the Hotel in March 2020 and had a great time there. The location is perfect - literally 5 min walk from the lift in ski boots and they even have a bus that can drive you there in 1 min. As we were traveling with 4 people we had 2 rooms close to each other and both were good size with balcony and nice views of the slopes. We loved the Japanese breakfast they offered which included Tuna Sashimi and a little Nabe pot with Kani. The hotel also has a ski valet where you can rent and then leave your skis. And another highlight was their hot bath that provided great relaxation after a day of skiing. Would definitely stay there again.
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Date of stay: March 2020
Rooms
Location
Service
Room Tip: higher floors facing the slopes
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goforholiday wrote a review Mar 2020
Hong Kong, China65 contributions62 helpful votes
We booked 2 rooms for 3 nites and paid in advance more than 6 months ago and requested for rooms to be close together as we have 2 children with us. The hotel arranged us to stay at 2 different floor, made it extremely inconvenient for us. The front desk girl looked tired, over-stressed and unhelpful. The rooms are very basic and small in size for the high price we paid except for the scenic Mt Yotei view. It takes 15 minutes to walk and 5 minutes' drive to the nearest ski ground and hotel's ski-rental instructor & staff and coach driver are super friendly and helpful. Breakfast area is small and packed with people, food is refilled quickly. The hotel arranged several activities during the CNY period but it get over-crowded in the lobby area. The laundry machines are not working very well and the onsen is small but okay. Car parking is free. Restaurants and shops are within walking distance too.
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Date of stay: January 2020
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1 Helpful vote
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FamilyTravel1205 wrote a review Feb 2020
London, United Kingdom54 contributions74 helpful votes
Well done again! This is our second time staying at Chalet Ivy and we will be returning the next season. Service was excellent from the reception to the ski concierge to the shuttle drivers. We had a very pleasant one week stay in one of their suites with a beautiful view of the ski slopes. Most impressive is that you can see the Hotel Manager tending to all services from the restaurant to the reception. He is present at all times and late into the evening, making sure that all runs smoothly for all his guests.
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Date of stay: January 2020
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2 Helpful votes
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osoenerljs wrote a review Jan 2020
Colorado Springs, Colorado42 contributions26 helpful votes
We stayed at Chalet Ivy on a ski trip with friend in late January, 2020. We also stayed there two years ago and loved it so much we booked it again. The staff were friendly and helpful, the rooms nice with great views of Mt. Yotei, and a fabulous breakfast buffet with both Japanese and European/American food- delicious! Two years ago our daughter got engaged in the lobby bar and everyone clapped! Also love the onsite onsens, the ability to rent skis right at the hotel ski shop, shuttles to the gondola and great proximity to the mountain and the great restaurants, bars and shops in town.
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Date of stay: January 2020
Rooms
Location
Service
Room Tip: Two years ago we stayed in a roomy suite, this time a double room but with a great view of Mt....
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1 Helpful vote
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ST - Jkt wrote a review Jan 2020
33 contributions43 helpful votes
We all had a great time in Niseko. Food and service are superb. Very clean n cosy room. All the staff are very helpful. Especially with Shuttle service to the welcome center. Location of the hotel is very center for all the activity
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Date of stay: January 2020Trip type: Traveled
2 Helpful votes
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Gibaoz wrote a review Jan 2020
Leichhardt, Australia58 contributions62 helpful votes
We visited over New Year and found the hotel overall very comfortable and we enjoyed our stay. The Good: tidy and beautiful rooms, well heated, delicious breakfast, good location near ski fields (depending on where you start on), great bedding, strong hot shower, friendly front desk staff are always happy to help with bookings, lots of English speakers amongst staff The Bad: Small room, very pricey (but on par with similar places in the area at this time of year), breakfast area is too small and gets shockingly crowded in the morning and staff have trouble replenishing food in time, inability to book the hotel restaurant for dinner unless a deposit for 10 people is paid upfront, no area in the room to dry wet gear.
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Date of stay: January 2020Trip type: Traveled
2 Helpful votes
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Irene H wrote a review Dec 2019
LA3 contributions1 helpful vote
If you’re not big on customer service then staying here is great. The rooms are nicely decorated, modern & minimal. More spacious and updated then the Hilton Niseko. The breakfast spread is quite nice as well, as well as the option of booking a private onsen on site. But, front desk is unhelpful, uninformed and very disappointing considering the money you’re paying. For example, when you ask about the schedule for shuttle service to Hilton, they advise you to check yourself. When asked about calling for a taxi, you receive different responses from staff. Supposedly, one staff said you can’t book in advance, but a different staff helped us book one! I booked a year in advance for 2 rooms and requested that the rooms be on same floor as we were traveling with kids, upon arrival my kids were on 3rd floor whereas we were on 5th. How did other families get to be on same floor? It was very disappointing that Chalet could not even accommodate this! Be aware not to book a spa treatment! The single bed massage room was probably a converted storage, so that the hotel can boast of a “spa” room on their site and be in the same rating as other 4 star hotels & up-charge room rates! It’s right next to the ski concierge and was the worst massage experience ever, all the noises, talking outside was so intrusive it definitely was not relaxing! The front desk should caution guests of this when guests inquire! When you request front desk to have housekeeping clean your room within a time frame, you expect it to be done. 2x housekeeping came late afternoon when room was in usage. Very inconsiderate! We will definitely not be coming back, with what you pay, there’s hopefully better service elsewhere!! Definitely management here is not doing their jobs in training their staff to be more helpful, cheerful, and well informed!
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Date of stay: December 2019Trip type: Traveled
1 Helpful vote
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Jeremy_C_MH wrote a review Jun 2019
Singapore, Singapore1095 contributions51 helpful votes
+1
Simple light meal, few places opened during their off peak season so was grateful. Ramen was a bit spicy; The beef bowl was delicious. Price was a bit ex, but, it’s in the mountains, a ski village. Not many restaurants open at their off peak season.
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Date of stay: May 2019Trip type: Traveled
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Ethel the Aardvark wrote a review Apr 2019
Hong Kong, China85 contributions89 helpful votes
I've stayed at this place 3-4 times. The location is great, the rooms are fine, but small compared to most other places in Niseko (which has mainly condotels). But I've always found the staff really rude and snooty. Last time I stayed, I asked the guy in the breakfast bar for a coffee. 'You have to get it yourself' he said, and continued to stare at his phone, standing, errr, right next to the coffee machine. 'OR' I said through gritted teeth 'you could get it FOR me, since you work here, and are clearly not very busy, hmmm?' 'It's self service' he replied without looking up from his phone. Today, when I checked in (this is the dead season and every hotel is empty), I was first told I had to wait until 3PM (it was 1:30), since '3PM is our dedicated check-in time'. When I politely asked if I could have a room anyway, she first said 'we have a room but we need to change a light bulb in it, so you can't check in now.' After much tutting she finally let me check in. 'It has a double bed, as I requested, right?' 'Yes.' I go to the room. Two single beds pushed together. Back to reception. 'Errr, excuse me, I had requested a double bed, and you just told me the room has a double bed. It doesn't. It's two single beds.' 'She looked at me as if I had just farted in her handbag. 'When you push two single beds together it becomes a double bed.' Which is when I left. So. If you want to be politely and professionally treated, do not, on any account stay here. I instead got a huge 1-bedroom apartment at Hyatt House, for substantially less money. And guess what? They have polite, friendly staff, too. This is where I'll stay from now on.
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Date of stay: April 2019
Value
Cleanliness
Service
Trip type: Traveled
Room Tip: Stay at the Hyatt instead. Double the room size, 25% cheaper.
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2 Helpful votes
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PRICE RANGE
$128 - $195 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoAbuta-gunKutchan-choNiseko Onsen
NUMBER OF ROOMS
78
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Frequently Asked Questions about Chalet Ivy Hirafu
Which popular attractions are close to Chalet Ivy Hirafu?
Nearby attractions include Niseko Kids Club (0.2 miles), Mick's (0.2 miles), and Boot Solutions Niseko (0.10 miles).
What are some of the property amenities at Chalet Ivy Hirafu?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Chalet Ivy Hirafu?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Chalet Ivy Hirafu?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Chalet Ivy Hirafu?
Yes, free parking is available to guests.
What are some restaurants close to Chalet Ivy Hirafu?
Conveniently located restaurants include Bombay Sizzlers Niseko, Kamimura Restaurant, and Ezo Seafoods Oyster Bar.
Does Chalet Ivy Hirafu have an airport shuttle?
Yes, Chalet Ivy Hirafu offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Chalet Ivy Hirafu have airport transportation?
Yes, Chalet Ivy Hirafu offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Chalet Ivy Hirafu?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Chalet Ivy Hirafu?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.
Does Chalet Ivy Hirafu have any great views?
Yes, guests often enjoy the mountain view available here.