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MPM Hotel Mursalitsa

Smolyan 4703, Pamporovo 4870 Bulgaria
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Guests1 room, 2 adults, 0 children
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Traveler (17)
Room & Suite (45)
Dining (28)

About

Location
Cleanliness
Service
Value
Pamporovo, the pearl of the Bulgarian resorts in the heart of the Rhodope mountains, the sunniest mountain resort in Bulgaria. Sunny skies, crystal fresh air, smell of pine ! High, high, at 1700 m altitude, tenderly surrounded by gentle green in summer and snow white in winter cloaks of the majestic Rhodope mountain, hidden from the dynamics of the time, quietly goes calm in silence the MPM Hotel Mursalitsa. Mild, warm, cozy hotel welcomes you and waiting for, you ready to share, the dynamic days spent on the ski slopes and tracks and hot cozy evenings in front of the fireplace with a glass of wine in hand! MPM Hotel Mursalitsa offers accommodation in 58 double rooms, one bedroom and two bedroom apartments. The rooms are equipped with plasma TV, telephone, kitchen block, bathroom, hair dryer, furnished in an elegant and simple classic style. Soothe your senses, provoke your imagination, MPM Hotel Mursalitsa is ready for you, and you ?
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Game room
Hiking
Children Activities (Kid / Family Friendly)
Free internet
Wifi
Internet
Indoor pool
Bar / lounge
Restaurant
Ski rentals
Ski school
Skiing
Billiards
Shuttle bus service
Conference facilities
Meeting rooms
Spa
Hammam
Massage
Ski In / Ski Out
BBQ facilities
Non-smoking hotel
Sun terrace
Laundry service
Ironing service
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Room features
Housekeeping
Room service
Minibar
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Russian, Bulgarian
30Reviews0Q+A0Room tips
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Popular mentions
The hotel is newly refreshed and is clean and cozy. We were for a week with the whole family and experienced and perfect holiday. The location is good for skiers and also for those who prefer just to take a short walk in the woods. We liked the buffet: simple but delicious and always with fresh fruit and salads which is the most important for us. Relax center is nice and clean. Three saunas and a steam bath available through out the whole day. The pool is small but very convenient. Special thanks to the bellboy and the lobby bar bar tender always willing to give you a helping hand. We will recommend this place.
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The hotel is located far from the lifts, no shops or restaurants around in the middle of the forest on a steep hill. It is an apartment hotel built obviously for sale as the cheapest possible materials are used. The apartment was unnecessary big but empty and totally not cosy with a small tv fora huge room. The kitchen is useless except for having a sink in the living room and a couple of glasses. The minibar was half empty and the garbage was not thrown from previous guests when we checked in. Very bad maintenance - not all lights were working, the tap in the bathroom was broken. The spa centre has a small very dark swimming pool under a low ceiling. Very unpleasant atmosphere to relax. Water was cold and dirty. The floor was poured with water all the time so children even fell often. It has 3 saunas and 1 steam bath which were fine - hot enough and clean but the room space in front of them to relax is extremely small with only 2 stone benches and 2 showers and again the floor was flooded with water. The restaurant is not bad although in the basement - it only had enough working lights to be bright. But the food at buffet breakfast and dinner was disaster - served in big plates - they even saved on buying Bain maries to keep it warm or cold. There was only 1 for the hot food. Everything else was thrown in some big platters with spoons - very bad impression and look of the food. Quality of food was the lowest possible on the market. At least you can have some eggs at breakfast. Lobby is small and very dark with a fireplace and a barr. There's a billiars table and when it's crowded with kids they run all over so it's impossible to enjoy a drink. Reception service was fine / both girls were very polite and smiling. Big parking in front free of charge. Overall I can say this is really poorly managed hotel. Better stay away from it.
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Bad food, bad service, no internet, the swiming pool is cold. The hotel is very noisy, the location of the hotel is good and close to the ski slopes. Тhey wanted to pay for a service we did not use!!!
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First of all I haven't visited this hotel(yet) but I'm definitely not planning to go there after the poor customer service. I made a booking through booking.com and a few days after the website said that the hotel is no longer taking bookings through there. So I emailed the hotel to check if everything is OK with my booking. I received an email from the hotel stating that I have to cancel my booking as the owner of the hotel has changed (so what??) and I can re book after under new conditions. I emailed back asking why I have to cancel my booking and if new conditions means I will have to pay back for the same thing...never got a response. The hotel is now, again, taking bookings through booking.com..and guess what...our room costs double the price of our first booking for the exact same dates!!! I never cancelled my booking as I never got an explanation so currently i'm not sure whether my booking is valid and, if yes, then at what price??? Also, do not bother emailing booking.com either. After two emails, I never heard a word from them. I'm very disappointed before even visiting the hotel.
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Nice atmosphere and architecture. Our room was very spacious , bright and clean. We were there for skiing , so the location I would say is quite good. There is a free parking in front of the hotel. The Service was very good. The Restaurant was spacious and nice as well - breakfast and dines were good. The SPA was also very nice. I would definitely go back :)
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PRICE RANGE
$53 - $184 (Based on Average Rates for a Standard Room)
LOCATION
BulgariaSmolyan ProvincePamporovo
NUMBER OF ROOMS
58
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