We were here last year and decided to visit with our friends and children again. This year we got rooms in another part of the hotel near the football stadion. All the staff was very friendly. The room was clean and large enough for two adults and two children. At this time the swimming pool was full but clean. We eat breakfast and dinner at the hotel. Enough different food for everybody and plenty of it. We recommend to family with children.
Savna not clean, cooling pool has black rands, in tree days noone has come to clean enithing in sauna, food vas ok but no local dishes, for desert were dickmans ! Pool is ok , oer rooom was suite but it vas very dark with no wieu, in the night was werry loud biceuse the neigburs had a party, no reaction of ouer complayn.
My review is just of terme, I was just a daily guest few times. + Very good pools, clean water, good ambient for relax. Some employees are friendly. - Restaurant - too less staff, bad organization of work, you have to stand in one line to order and wait for a long time, they serve food which is not on the menu (hotdog), salads are horrible. Negligence in the pool area - no trashcan for paper, glass ... The plants were pushed to the wall, the staff didn't take care for plants, in the entrance you have to splash your feet but in the exit there is not place to dry them, it's not comfortable to leave with wet feet. - I SENT MAIL ABOUT IT BUT THEY DIDN'T REPLY. SHAME.
This place is not as good as it seems. The pictures look way better than reality and there are a LOT of surprises. The rooms were pretty good, air conditioning worked and they were clean. Not much to say there. My complaints come with the "amenities". First, the hotel was hosting a football club and had decided to COMPLETELY dedicate the gym to them as well as the massage schedule for basically the entire time my group was there. My partner and I had to walk past the gym to go to our room and MAYBE saw the team in there twice. Definitely not in the morning or evening when we wanted to use it. Why could there not have been a schedule? Why are you taking value away from your other customers? I have not seen this before. The sauna. NOTE they do not tell you this upfront. You can only access the saunas ONE time over your visit. You will have to pay after this. We had no idea and dropped in to check them out on our first evening and essentially wasted our sauna usage. SMH. The pools are average. They are plentiful yes, impressive in size and temperature yes, but average. They are not immaculately clean, especially visible in the "black pool". We got in and saw SKIN FLAKES floating everywhere and got out immediately. It's also pretty crowded with not too many private areas to relax. I found it much more of a public pool or recreation center experience vs a spa at all. The service at the bars outside was terrible. The staff was not friendly or accommodating to any changes to the menu items. We literally asked for no sauce on a burger and were denied. WTF? The service at the lobby bar and restaurant were better. The best thing was probably the breakfast and dinner buffets. Many options and you could get your money's worth there if you tried.…
My firt time in spa..perfect getaway ....massages, saunas, jakuzzi, thermal water, nice stuff, excelent food, beautiful surroundings, lots to see..recomend dont wait too much, get a reservation soon, you wont regret it