The hotel room with a jacuzzi without a shower - the problem for the senior citizens... Poor service in the restaurant The poor management of the restaurant services The system of early and late seatings in the restaurant because of coronavirus is OK. Still, its implementation is terrible - the second seating looked like late coming to the dinners or breakfast when most of the food is eaten, the trays are empty, people are occupying the table which is reserved for you... I would advise authorities to re-evaluate this hotel as a 5-star hotel... Surely we'll not come back again...
Had a fantastic stay at this lovely hotel. Staff were helpful and friendly. Rooms were clean and spacious. Food was of a high standard. Hotel Pool was great with pool staff very helpful. Included entry in Terme 3000, but swimming pools were way too crowded especially for the Covid situation. Great location for biking over Prekmurje. What more could anybody want, maybe just harder mattress in my room 5418 Read less
There seemed to be a lot of confusion regarding pool towels - do you need plastic cards to rent them or not. Main swimming pool was way too crowded especially for the Covid situation. The fridge in the room didn't work athough I told them I needed it for my medicine. The receptionist was kind enough to put it in the fridge in the front office while it was repaired on day2. Food was caffeteria quality at best. Soups made out of bouilon cubes. Desserts were not replenished as often as they needed to be. Menu way too repetative as one of the 3 menus was always deep fried meat with a side dish. Frozen veggies as a side dish. Pool in the sauna center was dirty with debree on the pool floor. Two of four saunas were in use.
Nice hotel but I expected more from 5 🌟.Rooms are fine,but service due to covid outbreak was limited to lesser service level,some were strange(no thermal water in room bath's,3 starters menus for dinner followed by one main dish,no glass cups in room and empty minibar).
We visited in time of covid precautions. There was a weeding in hotel restaurant on Saturday night so we they moved our dinner to hotel 4* Ajda. Our tables were set 30 cm apart instead of 1,5m and half of people didnt wear masks when self servicing themselves. The pools are nothing special, but we liked our room and terrasse a lot. Food is ok. We expected more from 5*.
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