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Estalagem do Vale Hotel

Traveler (125)
Room & Suite (34)
Pool & Beach (3)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Estalagem do Vale is a charming, historical country-house style inn that offers comfortable, “home from home” accommodation in the beautiful setting of the Laurissilva Forest, one of the most idyllic places on Madeira Island.
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Property amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Breakfast included
Free Internet
Spa
Room Service
Fitness Center with Gym / Workout Room
Banquet Room
Children Activities (Kid / Family Friendly)
Concierge
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair access
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Room features
Accessible rooms
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Classic
Mountain View
HOTEL CLASS
Reviews & more
221Reviews
125Photos
10Q+A
16Room tips
Traveler rating
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  • 74
  • 33
  • 9
  • 3
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Popular mentions
I’m not normally fussy about the welcome I get from hotel reception but in this instance the lady looked rather surprised by my arrival and behaved as though she couldn’t find my reservation which was rather unnerving! I was initially shown the wrong (and cheaper) room despite
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Response from Estalagem d, Guest Relations Manager at Estalagem do Vale Hotel
Responded Aug 23, 2018
Dear Tripadvisor member, At first we would like to thank you for the time spent rating our hotel, which is something extremely important to us, as we work to provide our guests the best experience abroad possible. Secondly, we would like to explain some aspects of your comments. Regarding the size of the room please note that our mother house building is a culture heritage building of public interest which we cannot change by law, however all rooms are the size required by law for hotels of our category as for a double superior is concerned please note that the room assigned to your reservation was a double Superior single room, as you certainly understand the other superior rooms available belong to the category of double superior family rooms. Concerning our room's furniture, it is a typical Madeiran design, which represents a big part of our history, it was carefully chosen with the intension of keeping our traditions alive and recreating a traditional and welcoming environment for our guests. As far as televisions are concerned, we would like you to know that they are already in the process of being replaced, however, because this is a large capacity investment, the process is gradually taking place. The buzzing noise in the room was not reported during your stay If you had informed us we would gladly had communicated to our maintenance department the situation. As regards the toiletries not replenished, we have 2 new colleagues in the service and even if our housekeeper check all rooms, this detail has failed, we apologize for the inconvenience and we would have liked that those kind of detail was reported at reception so that we had opportunity to fix this situation. Concerning the breakfast, It is composed by several kinds of bread and typical pastries, 3 kinds of cheese and ham, as well as bacon and fresh eggs, 2 kinds of sausages, tomato, fresh cheese, mushrooms, and baked beans cereals and yogurts, coffee, tea and juice, as well to gluten and lactose free and vegetarian or vegan choices as well. Concerning the “bolo do caco” it is a typical tradition made by our grandparents to accompany lunch and dinner meals, it is not our custom to eat the traditional “bolo do caco” at breakfast, we are truly sorry we didn’t had opportunity to tried it during a meal at the restaurant. We hope we had been able to clarify your comments, which we thank you again for all comments made, whether positive or negative are important and help us to improve the quality of service provided. Kind regards,
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This hotel is way out of Sao Vicente centre up a steep hill so a car is recommended. It's location is part of it's charm as it is quiet and secluded with lovely views of the valley, mountains and sea. All rooms on 2 upper floors have balconies but I think a mountain view room is
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The staff are very friendly and the restuarant and breakfasts are both excellent. The rooms are quite small with a tiny old fashioned television and wardrobes that try to harm you.The pool and Jacuzzi were cold. The Hotel is located away from the town centre and is a steep
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I really liked this place. It was quiet in there and I enjoyed relax in jacuzzi and pool. Nerby you can find a nice town so a perfect location for walks. Dinner was tasty but seemed to me a little pricey. On the other hand, breakfast was excellent and for better price. Nice
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+ Restaurant 4/5 dish, very good dining. + Very affordable. + Jacuzzi, Sauna. + Good service. + Distant, calm area. + Minigolf. + Great valley view. + Free parking. - Not a high end quality facility. - Small swimming pool. - Breakfast boring (eggs, mushrooms, bread, yogurt,
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Response from Estalagem d, Guest Relations Manager at Estalagem do Vale Hotel
Responded Jan 12, 2018
Dear Tripadvisor member, We would like to thank you for your positive and negative comments, which we give special attention, it is with your opinion that we can corrected and improved. Regarding our facilities, it is worth noting that in our hotel you can enjoy a mini golf course, gym, sauna, jacuzzi and Turkish bath, playground, croquet field and a wine cellar where you can taste a good wine and at the same time play pool. At the end of the day you can enjoy our tea house and read a good book in our “Cantinho do Artista”. Please note that throughout the hotel, either in the rooms or in all social areas and gardens you can have free internet access. As for the size of our pool we inform you that it has the appropriate dimensions provided and approved by law for a hotel with our capacity. As far as our breakfast is concerned, we follow the standard pattern of a buffet breakfast, always provide with variety of different bread every day, homemade cake and biscuits, always fresh fruit and equally fresh fruit salad, variety of cereals, varieties of dried fruits, cheeses, ham leg and turkey ham, tomato, cucumber, hot section with grilled bacon, scrambled eggs, fried, poached or boiled, beans with tomatoes, cocktail sausages and mushrooms, we also have coffee, tea and cocoa, variety of juices and water. We also provide specific products for people with lactose intolerance or vegetarians, with the intention of satisfying all our customers, maintaining quality and healthy options. We assume that overall you had a pleasant stay in our hotel, and thank you once again for your evaluation.
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view from a superior room
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Sorry I'm confused have already booked and paid in full through Expedia and this shows our package all inclusive. I would like have clarification that this is unlimited etc asap please
0 votes
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Hello there. Your question has already been answered directly to your email. Kind regards. Sales Dept.
0 votes
Hello Mrs Caroline. All our rooms have air con and of course hair dryer.
0 votes
Good afternoon, Mrs. Alison. Thesecurity level of Madeira Islands are in general, top high. You can walk everywhere without looking behind your shoulder :) . The main road (nearest bus stop) is 50 metres aways from our hotel. If you prefer having lunch instead of dinner you have to inform reception desk with a 24 hours notice. Kind regards, Victor Gouveia - Reservations Dept.
1 vote
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I would echo entirely the comments made above. The quality, variety and quantity of food is excellent and, like the previous respondent, we also opted out of lunch on some days. The hotel was happy to provide something smaller instead such as soup or a sandwich/toastie in place of the midday meal.
2 votes
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12
"Not room 110! Ask for a mountain view if poss"
"Ask for a room overlooking the mountains"
"We had room 103 on first floor overlooking pool, you hear and smell more here!"
"pay premium for the view"
"will need to upgrade and pay more if you want a full mountain view"
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1234
PRICE RANGE
$53 - $113 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel estalagem do vale
LOCATION
PortugalMadeira IslandsMadeiraSao Vicente
NUMBER OF ROOMS
41
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