My wife and I spent two nights there at the end of September. We knew in advance that the restaurant was closed due to lack of staff, no big deal. However, after our experience, I wonder if the hotel would not be better served at this point by simply closing down during the shoulder/low seasons. The hotel is suffering from a lack of staff, and when we were there, a lack of clients. The hotel was empty and had a strange The Shining vibe at night. It took 20 minutes of wait the first night to get a drink at the bar and the second night I instead had to go to the reception to ask if there was a barman on duty after another wait. I don't mind to wait and can deal with slow and inattentive service, but not when staying at a Relais & Chateau and not when paying the tariff for such. It was way too expensive for the service rendered and my heart goes out to the tourist sat near our table on the second morning who was trying to understand if the breakfast was included but could not get an answer from the server. I would advise potential travelers to think very hard about alternatives before staying here. There are many other choices around this area and in any case, you have to drive to Bayeux to find a restaurant.…
This beautiful place offers great comfort, a genuinely warm welcome and a perfect balance between informality and professionalism. The grounds are enchanting with a lovely swimming pool in a secluded spot where drinks, ice creams and light snacks are offered all day. Breakfast was extensive and generous, dinner delicious and beautifully presented. Our rooms were lovely with spacious bathrooms equipped with lots of towels and toiletries. Every member of staff was polite and helpful particularly at the desk where our every request for advice and information was met with smiles and real help. The menace that is COVID-19 caused potential problems which were swiftly overcome thanks to the knowledgeable staff. We hope to return very soon.
Loved this Chateaux, the room, the people, and the food, Oh My.... We stayed three days while traveling throughout France and we absolutely fell in loved with this place, and the people! Everyone was friendly, helpful and professional. zero complaints, highly recommend D'Audreieu.
Very nicely renovated castle in beautiful park. Service massively below what would be acceptable, particularly in restaurant for breakfast. Staff would try and be polite, but lack of training and languages (both French and English) unacceptable for a hotel of this standing and price level. And the cleanliness of the restrooms in the pool area is at the level of highway toilets. Manager unavailable for more than 48 hours for a chat and feedback, and no deputy, either. Overall, quite a disappointment.
Second visit here, this time we stayed for 2 nights to visit the Normandy landings beaches. The room we were allocated was nice, with comfortable super kingsized (180cm) bed and a ?newly refitted bathroom with bath and walk in shower. A coffee maker – I’m assuming for the American market – was provided, but no kettle. The restaurant was a little chaotic and seemed to suffer from a lack of experienced staff ( presumably due to Covid). The dinner menu didn’t change while we were there. However service was prompt and friendly, and the food was reasonable. The hotel is located in the countryside with no other dining options close by. There’s a very nice heated outdoor pool, and pretty gardens.
From the moment we arrived, they will look after you. It is friendly, service-minded and very professional, and they really pay attention to details that will make you feel like an honoured guest in a Chateau. You feel the historical past, but with all modern comfort. Very easy to bring children, they had both a playground for smaller children and the dining rooms are designed to ensure that if you want a romantic dinner (without other people's children around), you will not notice any children. They offer ping-pong, a pool and other possibilities for older children. My children loved the place!
The room we had was fantastic, windows overlooking the forest and the grounds. Our bath had fireplace, huge tub and separate shower, double sinks. The room was beautifully decorated, and spacious, as was the bathroom. Lovely grounds, pool and gardens. Very helpful front of the house staff. Restaurant staff was not so great. Slow service and rather condescending breakfast staff. Dinner was delicious, but they were seriously understaffed. Our waiter did his best.
We expected, and wanted, to love this property. But unfortunately, it is so badly managed that our visit was marred by repeated instances of under-staffing and poor maintenance. The staff did their very best. But we had one staff person who was responsible for reception, bar service, AND restaurant service! He would run back and forth between the restaurant, the bar and the front desk to try to cover all the bases. One evening, we were in the bar and wanted to order off the bar menu. We were told that the Chef would NOT provide the bar food while he was managing the restaurant meal. But we had been told that we could not eat at the restaurant because they were full and we had no car to go elsewhere. So we went to bed hungry. It was inexcusable. Several items in our room did not work. The heating/ventilation system was useless. Kudos to the staff. They did the best they could given the extreme lack of resources.…
The staff are truly excellent — hardworking and dedicated to doing whatever it takes. We were really impressed. The property is lovely, both inside and out. However, the rooms are really dark, the heating/ventilation does not work, the heated towel rack did not work, our friend’s safe did not work, the shower was sit down only, the hot water was spotty. In addition, the property is quite far from town so guests without cars must rely on the hotel food options which are extremely limited. Have to say again how very much we appreciated their excellent staff.
I don’t have anything different to say from the other guests regarding breakfast and bar service. We did reserve just a few weeks before we checked in, during a busy tourist period in the area, and didn’t have a lot of choice in rooms. Even with a last choice room it was not as should be for a hotel of that quality. The bathroom was like that of a motel, and there were only two small windows, which you could only look out of when standing up. Massage was so so. I hope they increase their staffing, for the sake of the guests and the hotel employees. If service is improved they could at least bump up to a three or four.