This beautiful place offers great comfort, a genuinely warm welcome and a perfect balance between informality and professionalism. The grounds are enchanting with a lovely swimming pool in a secluded spot where drinks, ice creams and light snacks are offered all day. Breakfast was extensive and generous, dinner delicious and beautifully presented. Our rooms were lovely with spacious bathrooms equipped with lots of towels and toiletries. Every member of staff was polite and helpful particularly at the desk where our every request for advice and information was met with smiles and real help. The menace that is COVID-19 caused potential problems which were swiftly overcome thanks to the knowledgeable staff. We hope to return very soon.
From the moment we arrived, they will look after you. It is friendly, service-minded and very professional, and they really pay attention to details that will make you feel like an honoured guest in a Chateau. You feel the historical past, but with all modern comfort. Very easy to bring children, they had both a playground for smaller children and the dining rooms are designed to ensure that if you want a romantic dinner (without other people's children around), you will not notice any children. They offer ping-pong, a pool and other possibilities for older children. My children loved the place!
The room we had was fantastic, windows overlooking the forest and the grounds. Our bath had fireplace, huge tub and separate shower, double sinks. The room was beautifully decorated, and spacious, as was the bathroom. Lovely grounds, pool and gardens. Very helpful front of the house staff. Restaurant staff was not so great. Slow service and rather condescending breakfast staff. Dinner was delicious, but they were seriously understaffed. Our waiter did his best.
We expected, and wanted, to love this property. But unfortunately, it is so badly managed that our visit was marred by repeated instances of under-staffing and poor maintenance. The staff did their very best. But we had one staff person who was responsible for reception, bar service, AND restaurant service! He would run back and forth between the restaurant, the bar and the front desk to try to cover all the bases. One evening, we were in the bar and wanted to order off the bar menu. We were told that the Chef would NOT provide the bar food while he was managing the restaurant meal. But we had been told that we could not eat at the restaurant because they were full and we had no car to go elsewhere. So we went to bed hungry. It was inexcusable. Several items in our room did not work. The heating/ventilation system was useless. Kudos to the staff. They did the best they could given the extreme lack of resources.…
The staff are truly excellent — hardworking and dedicated to doing whatever it takes. We were really impressed. The property is lovely, both inside and out. However, the rooms are really dark, the heating/ventilation does not work, the heated towel rack did not work, our friend’s safe did not work, the shower was sit down only, the hot water was spotty. In addition, the property is quite far from town so guests without cars must rely on the hotel food options which are extremely limited. Have to say again how very much we appreciated their excellent staff.