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The Ritz-Carlton, Okinawa

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Traveler (947)
Room & Suite (368)
Dining (87)
Overview
  • Excellent75%
  • Very good17%
  • Average4%
  • Poor2%
  • Terrible2%
Travelers talk about
“golf course”(33 reviews)
“the ritz carlton”(27 reviews)
“beautiful hotel”(10 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
All hotel details
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Reviews (753)
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175 results
Traveler rating
134
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12
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4
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LanguageEnglish
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134
23
12
2
4
Show reviews that mention
All reviewsgolf coursethe ritz carltonbeautiful hotelheat experiencebottled wateritalian restaurantindoor poolluxury hotelking bedthe hotel offersbreakfast was excellentprofessional staffjapan triplobby loungeoutstanding servicehigh quality hotelthe check in process
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1 - 5 of 175 reviews
Reviewed 6 days ago

I love a Ritz Carlton and the Ritz Okinawa was what sparked my interest in a trip to Japan. My partner and I visited several cities in Japan and ended the journey in Okinawa. I have to say that I’m surprised by all the 5...More

Thank jmw345
Response from Koji S, General Manager at The Ritz-Carlton, OkinawaResponded 5 days ago

Dear jmw345 Thank you for your recent stay at The Ritz-Carlton, Okinawa and taking your time for review on TripAdvisor. While it is nice to hear you love a Ritz-Carlton, I sincerely regret that we did not meet your expectation. All those points you have...More

Reviewed 2 weeks ago via mobile

I have to say I wasn’t impressed with this Ritz one bit. From the start, after emailing the concierge about our trip being birthday celebration and wedding anniversary -- The only response I ever got was a price list of over priced cake they could...More

Thank Adam S
Response from Koji S, General Manager at The Ritz-Carlton, OkinawaResponded 1 week ago

Dear Adam S Thank you for your recent stay at The Ritz-Carlton, Okinawa and taking your time for your feedback on TripAdvisor. I’m sorry to hear your disappointments on the room and beach experience. Also, I sincerely regret that we did not manage to acknowledge...More

Reviewed 3 weeks ago via mobile

There is no question that but this is a beautiful hotel in a beautiful setting! The rooms are very nice. The toiletries were plentiful and great quality. I loved the electronically controlled curtains and blinds. We appreciated the bottled water in our rooms each day....More

1  Thank Foxredlabrador
Response from Takeshi H, Director of Operations at The Ritz-Carlton, OkinawaResponded 3 weeks ago

Dear Mr. Foxredlabrador, Thank you for taking your valuable time to respond to our survey following your latest stay here at The Ritz-Carlton, Okinawa. We are very sorry for all the inconvenience and disappointment caused to you that the service you received during your recent...More

Reviewed 4 weeks ago via mobile

A very average property when you expect Ritz Carlton name, style and status. Very lethargic and slow check in process. Very weak understanding of English and virtually no vegetarian food. Neither are the people forthcoming in preparing something for the guests who are vegetarian. Average...More

Thank Abhishek S
Response from Takeshi H, Director of Operations at The Ritz-Carlton, OkinawaResponded 4 weeks ago

Dear Abhishek S, Thank you very much for selecting to stay at The Ritz-Carlton, Okinawa and taking your time for your feedback on TripAdvisor. I’m very sorry to hear that the check in experience did not meet your expectations and also sincerely regret that the...More

Reviewed July 14, 2018

We stayed here for 3 nights before heading back to Naha for the last 3 nights of our Japan trip and I wish we stayed at the Ritz longer! The customer service is second to none. Friendliest, most helpful staff. There was a bit of...More

Thank Trish U
Response from Koji S, General Manager at The Ritz-Carlton, OkinawaResponded 4 weeks ago

Dear Trish U, Thank you for your recent stay at The Ritz-Carlton, Okinawa and taking your time to write a nice comment about your stay. I am very pleased to read the room and dining experience you had during your stay with us. Especially the...More

View more reviews
About
Awards & Recognition
Travelers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Fitness Center with Gym / Workout Room
Spa
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Wheelchair access
Dry Cleaning
Laundry Service
Concierge
Shuttle Bus Service
Room Service
Airport Transportation
Business Center with Internet Access
Banquet Room
Multilingual Staff
Breakfast Available
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Spa
Hot Tub
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Outdoor pool
Details
Price range
$331 - $1,146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Nago
#1 Romantic Hotel in Nago
#2 Family Hotel in Nago
Room types
Non-Smoking Rooms, Suites, Accessible rooms, Smoking rooms available
Details
Price range
$331 - $1,146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Nago
#1 Romantic Hotel in Nago
#2 Family Hotel in Nago
Room types
Non-Smoking Rooms, Suites, Accessible rooms, Smoking rooms available
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Traveler (947)
Room & Suite (368)
Dining (87)
Pool & Beach (63)
Amenities (72)
Family and Play Areas (2)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
ChrisitineLLL
July 21, 2018|
Answer
Response from Venus L | Reviewed this property |
I am not 100% sure could they offer a baby crib but I am sure they would love to solve your concern. It is best to send them a email directly. V
0
Votes
chayders
August 8, 2017|
AnswerShow all 6 answers
Response from jun_yoshie | Property representative |
We can arrange a private sedan car for 16,000 yen. Meter taxi would cost 16,000 - 21,000 yen. Thank you. Jun Yoshie General Manager
0
Votes
googlesmart
September 6, 2016|
AnswerShow all 2 answers
Response from AustMat | Reviewed this property |
No club, but I really liked the bar - it's open till about 11pm during the week and 1am on the weekend. Nice and calm, with some private spaces that have balcony access.
0
Votes
Room Tips
"Spring for a Premiere Deluxe Bay View Room!"
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"get a better view at higher floor (fourth above)"
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"Any room you choose is going to be beautiful! They are all beautiful, intimate and share amazing views."
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"Choose rooms on an upper floor to have a better view of both the golf course and the bay."
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