We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Zao Onsen Tsuruya Hotel

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Zao Onsen Tsuruya Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

60 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 15: English reviews
Hong Kong / Kelowna, BC, Canada
Level Contributor
90 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
4 of 5 stars Reviewed 1 week ago

As suggested by the topic, this is one of the most forigener friendly hotel in the area, judged by the level of easy access, multi-lingual signage and above average English proficiency of a small number of the staffs. This hotel is by no mean an outstanding establishment, but it does ease the frustration if you don't speak the Language. Location:... More 

Helpful?
Thank Crossingtheglobe
Toronto, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 23, 2016

Stayed here for a few nights one winter and loved it so much that I wish I stayed longer. The staff were very kind and thoughtful, and the room was wonderfully cozy. My favourite part was the variety of onsen, especially the cave bath! My partner doesn't usually enjoy onsens, but because they have family baths here and we could... More 

Helpful?
Thank jeshhh
Dubai, United Arab Emirates
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed November 2, 2015

Stayed here for 1 night to experience a more traditional Japanese hotel. Its not actually a particularly old building but is operated in a very traditional manner. The staff spoke limited english apart form one of the gentleman. All the staff were incredibly kind and attentive. The room was very spacious and included a private bathroom and toilet. Don't expect... More 

Helpful?
Thank Fred G
Yokohama, Japan
Level Contributor
82 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed August 16, 2015

Tsuru-ya Hotel is a traditional Japanese inn (ryokan) located in Zao Onsen (spa). There’s a long, winding drive up the mountain to get there. We were six in a van, and the people in the back-most seats had to have strong stomachs. You leave your shoes at the front entrance, and use their slippers. Whenever you want to go outside,... More 

Helpful?
1 Thank Ms_Yokohama2014
Taipei, Taiwan
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 25, 2015 via mobile

Styed here for 4 nights with a lot of friends. We came here for snowboarding. This hotel is very clean and suitted in tranditional Japanese style. The onsen is great. Food is too delecious to describe. The service can't be great. Everyday we finished the snowboarding , the 女將 served us a cup of sweet wine to warm up our... More 

Helpful?
Thank pppeko
Austin, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 31, 2014 via mobile

I will be ever thankful to the owners and staff at Tsuruya Hotel. When I injured my back skiing, they were so kind calling the ambulance, giving me a ride back from the hospital to the hotel, and being so caring and generous... Will definitively come back!!!

Helpful?
4 Thank Gaston S
Sydney, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 22, 2014

A pleasure to stay at Tsuruya. The staff provide a wonderful service and are fantastic. If i get the chance to go to Zao Onsen again I will definitely stay here. Tsuruya provide a transit service to the ski lifts and there is a drying room at the hotel, making it extremely easy to get to the snow.

Helpful?
1 Thank MrRobertofWater
Singapore, Singapore
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 21, 2014

First, hotel is just located opposite the Zao onsen bus terminal. I m not able to comment for all if the hotel is good location because for those who ski or snow boarding will need to walk a distance either 7mins to the nearest ropeway or about 15mins to the second ropeway for their activities. A convenience stall is located... More 

Helpful?
2 Thank Traveller_SV0591
Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 16, 2013

Great location, just directly across the Zao Onsen bus terminal, thus it was really easy for me and my family to locate it. We were greeted by friendly staff and the cozy hotel itself. What's more, there is free Wi-fi available at the hotel's lobby which was extremely helpful as well :) The hotel staff even took an extra step... More 

Helpful?
1 Thank quantums
Colorado Springs, Colorado
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 23, 2013

My son, wife and I wanted to experience a traditional Japanese hotel... this hotel completely exceeded expectations. We were warmly greeted and escorted to our room where we were served tea. The same woman later served us dinner and breakfast in a private room. This continuity enhanced our comfort. The staff are Japanese speaking and my son acted as interpreter.... More 

Helpful?
2 Thank DLF_10
Questions? Get answers from hotel staff and past guests. Ask a question

46 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (44)
Viewed
Room/Suite (3)
Viewed
Hotel & Grounds (4)
Viewed
Bathroom (1)
Viewed
Dining (4)
Viewed
View from Room (1)
Viewed
Other (31)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (2)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Yamagata hotels
Zao Onsen
Zao Kokusai Hotel
Zao Kokusai Hotel
#3 of 82 in Yamagata
4.0 of 5 stars 137 reviews
Yamagata Station
Richmond Hotel Yamagata-ekimae
Yamagata Station
Yamagata Kokusai Hotel
Yamagata Kokusai Hotel
#5 of 82 in Yamagata
4.0 of 5 stars 105 reviews
Show Prices
Show Prices
Show Prices
Yamagata Station
Hotel Metropolitan Yamagata
Zao Onsen
Takamiya Hotel Lucent
Takamiya Hotel Lucent
#9 of 82 in Yamagata
4.0 of 5 stars 50 reviews
Zao Onsen
Miyamaso Takamiya
Miyamaso Takamiya
#8 of 82 in Yamagata
4.5 of 5 stars 45 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Restaurant
Things to do
  • Restaurant
Room types
  • Family Rooms
In your room
  • Air Conditioning
Services
  • Free Parking

Additional Information about Zao Onsen Tsuruya Hotel

Address: 710 Zao-onsen, Yamagata 990-2301, Yamagata Prefecture
Location: Japan > Tohoku > Yamagata Prefecture > Yamagata > Zao Onsen
Price Range: $83 - $340 (Based on Average Rates for a Standard Room)
Number of rooms: 41
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Agoda, JAPANiCAN and Rakuten so you can book your Zao Onsen Tsuruya Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Top resorts Hotel in Yamagata
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay