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Guests1 room, 2 adults, 0 children
Traveler (84)
Room & Suite (43)
Dining (33)

About

#4 of 25 hotels in Awaji-shima
Location
Cleanliness
Service
Value
Property amenities
Pool
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Electric vehicle charging station
Meeting rooms
Non-smoking hotel
Outdoor pool
Public Wifi
Sauna
Shuttle Bus Service
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Romantic
95Reviews
1Q+A
2Room tips
Traveler rating
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This is such a relaxing hotel to stay at. We stayed in a Harbor double room and it was clean, modern, spacious and so comfortable. The service provided at the front desk was exceptional and a detailed explanation was provided about the public baths. The hotel has a nice but small public bath with a sky view. Otherwise guests can use the sister hotel's baths. Amenities in the room were very good, including a face mask for women. Breakfast had a good selection, of mainly Japanese foods, but also salads, fruits and pastries. Would highly recommend this hotel and would stay here again.
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One of the most relaxing hotels that I have visited in Japan. The hotel is located on a strip of land with a majestic view of the ocean. It also has a small onsen on the top floor of the hotel which has a nice view of the ocean as well. As for the room, it is quite large and has very comfortable beds. It also has a balcony to view the sites. The only inconvenience was that they only gave one room key which made it inconvenient for one person to leave since the room needs a key for the electricity. As for foreigners, the staffs' English is not the best, however they tried extremely hard to accommodate me so I have no problems with that at all. Overall, an excellent hotel to relax and enjoy a relaxing vacation at Awaji!
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I stayed here to go to my mother's 1 year anniversary (after her passing) with my husband. We usually stay at Westin but it is too far away from Sumoto and we decided to give a try here. We loved it! Our room was very nice, bed was comfortable and the lounge on the 6th floor was so relaxing. I love the bath! It is little remote from the center of the Sumoto city so, I highly recommend the breakfast buffet. I usually don't choose breakfast buffet in any hotel, but this one was really nice. Fresh milk from Awaji (you just have to try), and fresh rice from Awaji (awaji mai) and all are just wonderful. Don't forget to relax in the lounge on the 6th floor. The staff were just warm and wonderful (just typical of people in Awaji) and we just loved our stay. I will def. stay here again and agin.
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Stayed 3 nights and enjoyed the views, food, and onsen experience ("Japanese baths"). This property is run by a group ("New Awagi") responsible for a number of neighboring hotels who offer shared services between the hotels. The properties are separated by a small harbor and a shuttle boat and bus are available for your convenience. The bus can even be scheduled to take you to the nearby town of Sumoto if needed. Evening meals offered include a prix fixe fusion "kaiseki-style" dinner with fresh sashimi and local vegetables, as well as a grill dinner complete with a "hibachi-style" wood-fired stove. Both of our dinners were tastefully presented and delicious. The jewel experience is onsen - the set of properties offers multiple choices. Just be sure you read up on how to participate so that you don't draw the wrath of your fellow Japanese bathers. The rooms are well-maintained and clean. Each room has a safe to lock up your valuables while you participate in the property's activities. Free wifi is offered although there may be some issues with signal strength the farther you are away from the ground floor lobby.
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My boyfriend and I stayed in Shimahana hotel in September. This review is so late because I have been trying to get an apology/response from the hotel management but this has not been acknowledged. My boyfriend and I have lived in Japan for over a year and can speak a fairly decent level of Japanese. Despite this, we received a hugely biased and racist level of customer service from some staff members. Yes, the hotel room was beautiful and the onsen looking over the sea was great, but it was completely not worth the expense considering my holiday ended with the receptionist making me cry in the public lobby, due to his lack of compasion and hideous service. For example, when we wanted to be served, the receptionist just threw his hand up at us and pulled a stern face - an action similar that people usually use when communicating with their dogs. Yet, the following Japanese customers he was happy to serve with a smile. When we emailed the hotel about our experience , they would not acknowledge this at all. They stated they DO NOT have racist staff, and it was our problem for not understanding about Japanese food and culture. Clearly we do, and we usually experience fantastic customer service in Japan as the customer is always respected. It was an ignorant response from managment that are not able to accept their flaws and critisms. It's such a sad reflection of Japan when situations like this happen.
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PRICE RANGE
$121 - $588 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiHyogo PrefectureAwaji-shimaSumotoSumoto Onsen
NUMBER OF ROOMS
50
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