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Crystal Crown Hotel

Traveler (53)
Room & Suite (22)
Dining (2)

About

#17 of 27 hotels in Klang
Location
Cleanliness
Service
Value
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Property amenities
Pool
Free parking
Restaurant
Free High Speed Internet (WiFi)
Room service
Bar/Lounge
Spa
Breakfast included
Laundry Service
Meeting rooms
Non-smoking hotel
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Room features
Air conditioning
Non-smoking rooms

Location

Full view
Contact
217 Persiaran Raja Muda Musa Pelabuhan Klang, Klang 42000 Malaysia
Getting there
Sultan Abdul Aziz Shah Airport13 mi
Kuala Lumpur Intl Airport28 mi
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63Reviews
0Q+A
15Room tips
Traveler rating
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  • 39
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  • 7
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Popular mentions
Stayed for 2 days. Good clean rooms & bathroom. Located just adjacent to highway so easy for travelling. You can get taxi & buses easily. Restaurants adjacent are average but you get good food & breakfast at Hotel. Cooperative staff. Quiet & good place to stay. Only thing that staff did not get water when asked for initially but then brought it.
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Response from CCHPJ, Public Relations Manager at Crystal Crown Hotel
Responded 2 weeks ago
Dear Vikramdhere, Thank you for your kind review of our hotel. We are happy to hear that your stay with us was a good one! We value all those you take the time to submit reviews on Trip Advisor. The next time you need a room in Port Klang do not hesitate to let us know and we will give you a great rate on the best room we have available just for you. Best Regards, Crystal Crown PK Team
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Excellent location , friendly staff and best value for money . Add a complimentary breakfast and flexible checkin - check out . Convenient 711 store and local cuisine close by . Would be an ideal stay for port Klang stay . Nice Spa and small pool too
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Response from CCHPJ, Public Relations Manager at Crystal Crown Hotel
Responded May 8, 2019
Dear Praveen, Thank you for your kind review. We appreciate all those guests that take the time to let us know they have a great stay with us. The next time you need a hotel in Port Klang, please reach out to us and we will find you the best accommodation possible. Regards, CCH Port Klang Team
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+1
the interior design and furnitures of this hotel is very outdated, very oldies like the 90s. the room we stayed in was spacious and clean. necessity available: shampoo, soap, laundry bag, coffee, tea, sugar, creamer, electric kettle, small fridge, tv, hangers, towel, mineral water. no toothbrush and toothpaste provided. very noisy at night as the hotel is near a big road, there were motorbike race going on. i cant sleep properly..thankfully we were staying for only a night. the breakfast buffet was nice, so many selections of foods to choose from...the taste of the food was so so but its alright as long as our tummy were full. hotel is near to mamak shop where you can go during the day and some seafood stalls at the back of the hotel for dinner. also close to mydin mart and 7 eleven. a good and comfortable stay, just hate the motorbike noise at night.
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Response from CCHPJ, Public Relations Manager at Crystal Crown Hotel
Responded May 8, 2019
Dear ddm34, We are so happy to hear you enjoyed most of your stay. We apologise for the road noise, however, we are located right in the heart of PK so sometimes it can get busy. Your room was facing the street so for your next stay with us please let us know that you would prefer a room at the back of the hotel which is more quite and peaceful for a better nights sleep. Some people enjoy the vibrant nightlife of Port Klang but we can also accommodate those looking for less noise at our property. Thank you for taking the time to write us a review. Regards, CCH Port Klang Team,
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The room quite good and average cleanliness. The staff very friendly. Its suitable hotel if you want to take family dinner at The Fish Barbeque Restaurant at Tanjung Harapan. Highly recommended for the tourist because the price is affordable.
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Response from CCHPJ, Public Relations Manager at Crystal Crown Hotel
Responded May 8, 2019
Dear Zaharullail, Thank you for leaving us a good review. We most certainly cater to the family travellers and we are happy you found your stay enjoyable. Please let us know the next time you need a hotel in PK and we will make sure you get the best room available at the time. Regards, CCH Port Klang Team
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From the nervous badly-trained reception staff to the dreadful room, to the worst hotel bar I've ever seen, to the motorbikers racing outside in the middle of the night: this was just appalling. The staff (mostly) tried hard but were extremely unprofessional and clearly hardly trained. When my mobile went weird I was told I could not make international calls from my room but would have to make them from the open hotel lobby. The hotel bar reminded me of bad teenage discos in the 80's: the barman was smoking and didn't want to give out a receipt for any drinks purchased. The room was 'furnished in the style of a failing coastal guest house from decades ago: the wooden bathroom door was rotting and there was a filthy panel in the ceiling (see photos). Outside the not-quite-closing window was a "balcony" (more like a trench) which was holding a copious amount of varied and absolutely disgusting rubbish (see photo). The not-quite-closing window ensured that the very loud call to prayer from the huge and stunning mosque not 200 metres away woke me at 5.30am every day. It also ensured that I had an uninterrupted earful of the illegal motorbike racing that took place on several nights on the dual carriageway next to the hotel. On the Friday to Saturday night it started at 2am and went on till 4am. Some things were OK: the room service was very good, and excellent value for money. the laundry service was quick and efficient. The pool was clean and OK, but the poolside furniture consisted of 2 rusting metal chair frames with plastic weaving for the seat, already fraying and breaking. This hotel needs gutting from top to bottom and complete renovation, some serious investment in modern systems and especially staff training.
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Response from CCHPJ, Public Relations Manager at Crystal Crown Hotel
Responded May 8, 2019
Dear Duncanjpl, We are very sorry to hear about the problems with your stay. Unfortunately, the hotel is centrally located which can be great for some guests looking to experience the night life in Port Klang. This is not the case with all guests and for future we now know that you would prefer a quieter room. Our apologies for any poor service you experienced from our staff. We constantly are undergoing training and development of all our staff including the front desk. Your comments have been passed to their manager who will ensure this kind of experience will not happen again. Just like our staff, we are constantly upgrading our hotel. We have plans for the remodel and refurbish of our hotel so please be sure to check back with us in the future in the hopes our continued refinements in service and the quality of stay improve. Regards, CCH Port Klang Team
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PRICE RANGE
$33 - $51 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSelangorKlang
NUMBER OF ROOMS
219
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