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Mosaic

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Mosaic
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283 Reviews from our TripAdvisor Community

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Showing 280: English reviews
Woodstock, Canada
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Blue Mountains are a wonderful place to get away from reality and to rejuvenate. The room was unique in shape and lovely to stay in. Just loved the kitchen facilities and greatly enjoyed my tea on my balcony.

Helpful?
Thank Techiya L
Toronto, Canada
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Our visit this past weekend validates why the Mosaic is our hotel of choice when we travel to blue mountain for a getaway. The service is always so personable and friendly. Samantha greeted us and assisted us with answering some of our questions and providing us with a great suggestion for dinner as we wanted something special since we were... More 

Helpful?
1 Thank SJB2011
James H, Vice President of Hospitality at Mosaic, responded to this review

Dear SJB2011, We really enjoyed reading this one and that you remembered Sam by name, we’ll be sure to express our gratitude to her personally for a job well done, that type of commitment and caring speaks perfectly to our service culture. Please extend a happy belated birthday wish to your boyfriend, we’re happy that you enjoyed your stay and... More 

ontario
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Rooms here are just ok. Good location as its right next to the conference centre. Minimal cleaning done. Bed done and new towels. That's literally it. For what you pay I would expect more. You can hear all the noise from the hallway and every time the people staying above us walked around we would hear it. It would even... More 

Helpful?
Thank sunny1010Ontario
James H, Vice President of Hospitality at Mosaic, responded to this review

Dear sunny1010Ontario, Thank you for sharing some feedback following your recent business trip to Blue Mountain, sorry to hear you were generally disappointed with your experience. That is our standard daily service for cleaning, however if your stay is longer, we do a full clean following your third night stay. Yours in Hospitality, On behalf of Blue Mountain Resorts LP... More 

Mississauga, Canada
Level Contributor
67 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at the mosaic for a huge work conference Have to say the staff here very friendly and always smiling .... However upon our arrival we were suppose to and confirmed to be on a Certain floor We ended up being out on a different floor Our friend got checked into their room only to find it had not been... More 

Helpful?
Thank Palmtreegurl2012
James H, Vice President of Hospitality at Mosaic, responded to this review

Dear Palmtreegurl2012, We appreciate your comments and regret that you experienced any challenges, this is not typical of our guest experiences as evidenced by so many other guests posting on this site. Thank you for your recognition of our associates and the excellent service. Yours in Hospitality, On behalf of Blue Mountain Resorts LP James Henry Vice President of Hospitality More 

Toronto, Canada
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent 3 nights in a 1 bedroom suite for a work conference and while the resort is convenient for golf, conference and restaurants etc, the Mosaic facility is tired. The carpet in the main hallways is worn and dirty, the wear is evident in the elevators, marks on doors and trim throughout. The bathroom toilets need help flushing, the tub... More 

Helpful?
1 Thank MotoringAround
James H, Vice President of Hospitality at Mosaic, responded to this review

Dear MotoringAround, This is fairly surprising, the Mosaic suites and common areas underwent a refurbishment just this past spring and generally enjoy pretty favorable comments. We do hope you reported any issues with the suite, our maintenance associates can be dispatched immediately on report of an issue to conduct adjustments and repairs. The recreational facilities are always popular with our... More 

A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for two nights at the beginning of September. Went with a two room suite that included a full kitchenette. Location was fantastic, right in the village. He second bedroom had a balcony that overlooked Mill Pond. The other balcony off the main living area of the unit overlooked in of the laneways of the village. The unit was clean... More 

Helpful?
Thank A TripAdvisor Member
James H, Vice President of Hospitality at Mosaic, responded to this review

Dear Guest, Wonderful review, thank you for posting. The rooms are very nicely appointed our guests feel quite at home in a spacious 2-bed unit. The full kitchen is a real asset, whether you chose to eat in or bring home leftovers from a night out in one of the fabulous restaurants. We appreciate your recommendation. Yours in Hospitality, On... More 

Ontario, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed on the second floor, 1bdr + den. Was told there are none facing the pool. We were facing the convention centre which was great because even though they were playing music in the village and we can't hear it. Loved that we can just walk out and everything was walking distance. Staff were friendly and helpful. We got there... More 

Helpful?
Thank Cheechayse
James H, Vice President of Hospitality at Mosaic, responded to this review

Dear Cheechayse, You’ve summed it up perfectly, the location is the ultimate, access to the Village is right out the front door, you can walk to everything pretty well. Our associates take great pride in delivering memorable experiences, thank you for acknowledging their efforts. This is true, the den suites are not available with a pool view, thanks for pointing... More 

toronto
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed in a one-bedroom unit we were on the ground floor but it was very nice and easy to get in and out. The unit was very clean and maintained. Beds made everyday however they came after 12:30 but we didn't mind we were out most of the time. The staff was extremely friendly and helpful. It was very... More 

Helpful?
Thank catjean63
James H, Vice President of Hospitality at Mosaic, responded to this review

Dear catjean63, Thank you for providing some feedback following your recent visit to the Mosaic suites at Blue Mountain Resort. We’re very pleased to hear how well you enjoyed your stay on this occasion and the services of our fabulous associates. Our maintenance team conducts ongoing and routine upkeep to all of our facilities to ensure they meet our brand... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

It was a last minute we arrive late 11pm we asked if we can have a late check-out and it wasn't possible because they needed to clean the room the next day we asked if we can switch and that wasn't possible a little disappointed we stayed here many times before we've always liked it

Helpful?
Thank Mario S
James H, Vice President of Hospitality at Mosaic, responded to this review

Dear Mario S, Thank you for providing some feedback on your recent stay at Blue Mountain Resort, we’re sorry to hear that you were disappointed on this occasion. A request for a later departure is something that must be carefully managed to avoid compromising the following days arrivals. Whenever there is flexibility, it is our great pleasure to honor such... More 

Woodbridge, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I stayed for a week in August 2016. I had an excellently appointed room on the 2nd floor, with a great view of the outdoor pool and the mountain. I'm impressed with the way staff has dealt with the air conditioning outage. The only negative comment I have is that cleaning staff didn't remove the garbage everyday.

Helpful?
Thank bonbon36_38
James H, Vice President of Hospitality at Mosaic, responded to this review

Dear bonbon36_38, Thank you for this stellar review following your recent visit to Blue and the Mosaic suites. We very much appreciate your thoughtful mention of our team’s efforts during a frustrating mechanical failure. We’re very sorry to hear that our cleaning associates missed a step with your daily refresh, this is of course something that should occur daily. We... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms

Additional Information about Mosaic

Address: 108 Jozo Weider Blvd, Blue Mountains, Ontario L9Y 3Z2, Canada
Location: Canada > Ontario > Grey County > Blue Mountains
Number of rooms: 163
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Also Known As:
Mosaic Hotel Blue Mountains
Mosaic Hotel Collingwood
Mosaic Resort Collingwood
Mosaic Blue Mountains, Ontario
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