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The Westin Trillium House, Blue Mountain

220 Gord Canning Drive, Blue Mountains, Ontario L9Y 0V9 Canada
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Guests1 room, 2 adults, 0 children
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Traveler (777)
Room & Suite (442)
Pool & Beach (53)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
The Westin Trillium House, Blue Mountain, just two hours northwest of Toronto in Blue Mountains, Canada is nestled between the shores of Georgian Bay and the heights of the Niagara Escarpment.
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Property amenities
Parking garage
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Skiing
Children Activities (Kid / Family Friendly)
Paid wifi
Paid internet
Internet
Hot tub
Outdoor pool
Heated pool
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Ski In / Ski Out
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Private beach
Private balcony
Kitchenette
Flatscreen TV
Room service
Microwave
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Modern
Hotel links
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1,494Reviews30Q+A100Room tips
Traveler rating
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Popular mentions
My family and I come to Blue mountain every year. For March break, we stayed at the Westin Trillium. This hotel is super nice and is located right in the village. Lots of things to do. I highly recommend it.
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Stayed here with my spouse. Not a resort I would recommend if you are a BonVoy Premium Elite member or higher. Very little perks offered up. My upgrade request was denied because we had a small dog, not impressed in the least. And oh yes...there is no lounge and don’t expect to be given Breakfast coupons for their on site restaurant...that won’t happen. And don’t bother contacting the Premium Ambassador Concierge...I sent him two emails regarding our dissatisfaction and he didn’t even bother responding back. Definitely won’t be a hotel I will be returning to any time soon.
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It was an unbelievable even. Please 🙏 make sure you have your reservation correct. They will try to charge you credit card twice. It happened to us. We showed all of the documents but still they refused. Then when they investigated they seen there mistake. They corrected their mistake. Then they yo graded our room. That part they were great
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Response from KevinKingsbury, Manager at The Westin Trillium House, Blue Mountain
Responded 1 week ago
Dear Guest, Greetings from The Westin Trillium House, Blue Mountains!! Thank you for taking the time out to complete the Guest Satisfaction Survey in regards to your recent stay at the Westin Trillium House, Blue Mountain. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Kindly accept our sincerest apologies.Upholding our commitment to provide a memorable experience with exceptional service, we really hope to have an opportunity to better your experience with us whenever your travels bring you back to Blue Mountains. If there is anyway, we can make this better for you, do advice and we will surely look into the same. Once again, thank you for your valued feedback and we hope to serve you again. Regards
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+1
Great location, big rooms good service, great restaurants and lots amenities worth the drive, path to the village, great outdoor view and relaxing spots all around. Highly recommended any season of the year. Very busy spot plan accordingly.
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+1
Overall, we enjoyed our stay in Blue Mountain at The Westin Trillium House. However, a few small things put us on the fence about possibly returning to this hotel. The room was nice and clean when we arrived. It was a deluxe guest room with one queen bed (which we believe was a double, not a queen) and one sofa bed. The room is a fine size for a couple (like us), but a tight squeeze for a family of 4 (like our friends). We stayed for two nights and our room wasn’t cleaned between the first and second nights (despite us leaving the room for 5 hours and putting the appropriate sign on the door). That was disappointing. We spent a lot of time by the pool, which was a little on the dirty side. It should’ve been skimmed multiple times a day, but I only saw it being skimmed once - at 5pm on our second day. I was unimpressed with all but one lifeguard. A little boy who was playing in the pool had some sort of neurological condition. I watched three lifeguards laugh at him, while a fourth tried to engage and play with him. The lifeguards had an air about them, like they were too cool to be there - not something you want to see. The pool also ran out of towels a couple of times and one of those times wasn’t during a busy stretch. It was odd. The rest of our experience was largely positive: -good check-in (room was ready when we got there) -nice shower -nice common area and facilities -good distance (and a pretty walk) to the village -good, free wifi (which was important to my husband) We may or may not be back. We’ll decide when booking our next trip.
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Response from KevinKingsbury, Manager at The Westin Trillium House, Blue Mountain
Responded 2 weeks ago
Dear Mr. Jessdre, Greetings from The Westin Trillium House, Blue Mountains!! Thank you for taking the time out to complete the Guest Satisfaction Survey in regards to your recent stay at the Westin Trillium House, Blue Mountain. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincerest apologies. We have shared your feedback with the appropriate team members to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Blue Mountains.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Blue Mountains.Regards
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PRICE RANGE
$165 - $459 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin trillium house blue mountain hotel blue mountains, westin collingwood, westin trillium hotel blue mountain, collingwood westin
LOCATION
CanadaOntarioBlue Mountains
NUMBER OF ROOMS
224
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