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Blue Mountain Inn

Traveler (163)
Room & Suite (64)
Dining (5)

About

#6 of 8 hotels in Blue Mountains
Location
Cleanliness
Service
Value
Property amenities
Pool
Fitness Center with Gym / Workout Room
Free parking
Restaurant
Room service
Bar/Lounge
Spa
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Ski-In / Ski-Out
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Mountain View
476Reviews
15Q+A
100Room tips
Traveler rating
  • 104
  • 178
  • 107
  • 57
  • 30
Time of year
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  • English
Popular mentions
It’s 3 in the morning and I cannot sleep because I’m completely frustrated with my experience at the blue mountain inn so far. We booked a couples package, only to find out we will have a security guard camping outside our room (seriously, right outside our door) the entire
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Response from James H, Vice President of Hospitality at Blue Mountain Inn
Responded 5 days ago
Thank you for this very insightful review, we regret to see that you were negatively impacted by a school group visiting and the presence of security personnel directly outside your room. We can completely understand that these events detracted from your enjoyment and would welcome the opportunity to discuss these events further via e-mail, please feel free to contact us via mail@bluemountain.ca Yours in Hospitality, On behalf of Blue Mountain Resorts LP James Henry Vice President of Hospitality
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unfortunstely there was some munchin dance competition so there werehundreds of litt kids infesting the INN - very loud and very inconsiderate as they would stand outside your door screaming and giglling - somuch for their parents - when you pay what we did one expects silence -
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Response from James H, Vice President of Hospitality at Blue Mountain Inn
Responded 1 week ago
Thank you for this feedback, we're disappointed to see that you were adversely affected by some spring dance groups visiting the resort for competitions. The dancers are very excited about being at the resort and participating in these events, to showcase their talents. Occasionally, they can become boisterous and loud, and it is unfortunate that parents aren't cognizant of how this might adversely affect guests of the resort, who are not participating in these events. Please feel free to make requests with our reservation specialists for a quiet location, should you be booking with us again. We are happy to take requests and do out utmost to meet them based on availability. Yours in Hospitality, On behalf of Blue Mountain Resorts LP James Henry Vice President of Hospitality
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The check in was uneventful. They don't bother making you feel welcome and the smiles must be in short supply there. The sofa bed wasn't prepared for us. When I called to check what happened I could hear the receptionist rolling her eys as she told me that everything is in
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Response from James H, Vice President of Hospitality at Blue Mountain Inn
Responded 4 weeks ago
Dear TravelinFrog, Thank you for this very helpful feedback and for taking the time to share with us on Trip Advisor. The Blue Mountain Inn, does not offer pullout beds or kitchenettes leading us to believe you were in a Village Suite. Typically our associates are recognized for their outstanding service and cheerful dispositions, we are saddened to see that this was not your experience. The sofa beds are made up with the sheets, with the heavier blankets and pillows stored in cupboards should our guests elect to make use of the pullouts. The location is simply ideal, proximity to the slopes, dining, retail and attractions is footsteps away from your hotel.
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Room was small. You could tell that it was an old building. Staff at desk was friendly though. The price of the room for 3 people was to high. No place to put a suitcase Walls were very thin, you could hear next door.
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Response from James H, Vice President of Hospitality at Blue Mountain Inn
Responded 4 weeks ago
Thank you for posting this review and sharing your recent experience while visiting the Blue Mountain Inn at Blue Mountain Resort, we regret you were disappointed with some aspects of the room and appreciate you letting us know. The Inn enjoyed an extensive refurbishment in late 2012 and is in the early planning stages of further upgrades and modifications and we hope we will be able to welcome you back in the future!
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They have clearly done some rents and visually, this appear nice. The bathroom was okay, though my sink was clogged and not very clean. Thr shower was really good. The balcony is about 2 inches away from the exterior wall, which is a pretty substantial. There is no usb outlets
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Response from James H, Vice President of Hospitality at Blue Mountain Inn
Responded Apr 2, 2019
Thank you Stephanie, we appreciate you taking the time to tell us about your recent stay. Guest feedback is essential to our success and provides unique insights to our products and service delivery. Sadly your visit seems to have fallen well below your expectations and our service standards. We have directed your comments to our housekeeping and management teams for review and coaching purposes.
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PRICE RANGE
$85 - $271 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
blue mountain hotel blue mountainsblue mountain resortblue mountain inn collingwoodblue collingwood mountain resort
LOCATION
CanadaOntarioBlue Mountains
NUMBER OF ROOMS
93
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