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We only got a room with balcony to the noisy street. There was no WiFi in the room. The Japanese restaurant did not serve us as hotel guest without reservation even though there was plenty of free tables. Italian restaurant was completely empty but only...More
Thank Steffen M
Response from Yoshivancouver, お客様担当マネージャー at Aki Grand Hotel & SpaResponded March 22, 2018
Thank you for staying our hotel in this trip.
But we regret that you are not satisfied.
We will fix the system of our restaurant and something you wrote on questionnaire.
We hope your next stay.
Rooms are small and narrow, but they do have nice balconies so you can see across to Miyajima and the Great Torii Gate. The hotel has their own boat that does 20-30min cruises over to see the Great Torii Gate and the Itsukushima Shrine. The...More
1 Thank RealW0rldTraveller
Response from Yoshivancouver, フロント オフィス マネージャー at Aki Grand Hotel & SpaResponded March 2, 2018
Thank you for choosing our hotel in this your trip.
And we are glad you have seemed to enjoy with your stay.
Our boat from private pier cruises to Itsukushima shrine is so popular by another our guests also.
Please visit to Japan again.We're welcome...More
The facilities were by no means luxury. It felt like a 1970s airstream trailer, although it was spacious. It’s close to Miyajima and the shuttle bus there is great but it’s far from everything else in Hiroshima including restaurants, historical sites and the JR station....More
I was a little disappointed when we arrived. This hotel has seen better days and the bed was incredibly uncomfortable. You could feel the springs in the mattress. Things were much improved the next day. We woke up to a lovely view and had an...More
1 Thank NCtravelz
Response from Yoshivancouver, マネージャー at Aki Grand Hotel & SpaResponded October 27, 2017
Thanks for staying our hotel.
We can look onto the Torii of Itsukushima shrine.
And also we recommend the cruising to Itsukushima shrine on night.
We plan to do changing a mattress of all rooms within couple monthes.
We are waiting for your next visit.
The team is really well organized and work very hard to ensure the well being of the guests. We had made a mistake with our booking and they were super nice and went out of their way to help us.
Keep up the great work!