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Traveler (787)
Room & Suite (294)
Dining (166)

About

#2 of 46 hotels in Nanao
Location
Cleanliness
Service
Value
At Kagaya hotel, all the elegance and beauty of Japan surronds you. The lovely indoor and outdoor gardens offer tranquility all year round.The hotel is graced with a multi-million dollar collection of traditional Japanese artwork. Nothing can compare with the serene beauty of the view overlooking Nanao bay, a masterpiece in itself. The Kagaya provides you with an opportunity to relax and experience the best of Japan.
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Property amenities
Room service
Free parking
Restaurant
Free Internet
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Conference Facilities
Dry Cleaning
Electric vehicle charging station
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Sauna
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Harbor View
Ocean View
HOTEL CLASS
609Reviews
1,144Photos
3Q+A
7Room tips
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Popular mentions
Being the third time there, it surely did not disappoint. For a Ryokan, I think the three most important factors are service, food and onsen. Usually a ryokan with one outstanding aspect is fine, with two is good, with three is phenomenal and almost impossible. Fortunately if
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Was pretty overrated. Old hotel. Assistant hostess was miserable (can see from her body language) and she couldn’t speak english. If she hates her job she shouldn’t work as a hostess... We were a big group but still though..got much better service from other normal hotels.
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Response from kagayagrp, 支配人 at Kagaya
Responded Jan 5, 2019
Dear deflair Thank you and your family for having come and stayed with us.  I deeply apologize for having not been able to meet your expectations. I understand there are still much to get improved our service quality by conducting retraining program. Regarding to communication problem, we also understand to reduce language barrier as soon as possible as we are expecting more foreign guests to come for the Olympic game taken place in 2020. It is not easy to have all bilingual staffs in every departments, but we try to get many enough bilingual staffs in the positions contacting guests. For the service quality of room attendant, we will put this particular room attendant in re-training program and make her realize what she needs to do to make the guests happier. Lastly, it is sometimes very difficult for us to change the menu on the day of your request for menu change. It would be much appreciated to give us advance notice for menu change. Once again we are very sorry for not to make your stay as you expected. Warm regards, Koji Fujimori Kagaya General Manager
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Kagaya surely deserves its position as top ryokan in Japan. Service is by the book, an traditional style. Although it is a very large property hosting tour groups as well as business groups in a complex of buildings that feel more like a cruise ship, the standards of service
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Response from kagayagrp, 支配人 at Kagaya
Responded Sep 20, 2018
Dear Joo Li C Thank you and your family for having come and stayed with us. We are very glad to hear that you had a wonderful experience here. Your positive impression will be shared with all of our staffs in KAGAYA hotel. Hope we could serve you again in near future. Warm regards, KAGAYA Manager Takao Tejima
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+1
We stayed at Hotel Kagaya Wakura, Ryokan Onsen. The service was impressive. The staff was so friendly and very accommodating. They picked us up at the train station with a welcome sign. They had our Nation and our Heritage flags on display in front of the hotel upon our
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Response from kagayagrp, 支配人 at Kagaya
Responded May 20, 2018
Dear Steven A We are glad to hear that you had a nice experience in here. Also, thank you for taking your time to share it with us. We will tell our staffs about your comment, and it will be a great compliment to them. Then, we look forward to welcoming you in near future. General Manager Takao Tejima
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Hotel is different from the usual onsen hotels I have been to. The interior is more like a high end cruise ship with atrium performance theatre, karaoke rooms, public onsen baths, shopping ‘street’ of the usual Japanese souvenirs/snacks/crafts. There’s live music by a South
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Response from kagayagrp, 支配人 at Kagaya
Responded Apr 19, 2018
Dear Guest, Thank you for having come far from Singapore and chosen to stay in KAGAYA Hotel. We are very glad that you had a good experience in here. It is a great compliment for us, and it would be our pleasure if it made your stay more reasonable and memorable. Again, thank you for taking your time to share it with us. Looking forward to serving you in near future. Warm regards, Koji Fujimori General Manager
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PRICE RANGE
$496 - $929 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kagaya hotel nanao
LOCATION
JapanChubuHokurikuIshikawa PrefectureNanao
NUMBER OF ROOMS
232
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