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Kagaya

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Kagaya
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407 Reviews from our TripAdvisor Community

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Showing 19: English reviews
Los Altos, CA
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 21, 2016

Came here for a seaside hotspring stay in Nanao. The shuttle bus met us at the train station (Wakuraonsen) coming from Kanazawa. Location is really great, right on the water, great views and spacious. The facilities, however, are a bit dated. It's about time for a renovation. Everything feels like it is 5+ years old (marks on the walls, stains... More 

Helpful?
Thank hjss
Taipei, Taiwan
Level Contributor
8 reviews
3 hotel reviews
5 of 5 stars Reviewed July 11, 2016

The tradition of Japanese spirit of hospitality and service is not only preserved but excelled at Kagaya Ryokan. A warm and sincere greeting. Anticipation and fulfillment of guest's needs. Give a warm and "lasting" farewell. Kagaya executed these procedures to its highest level in form and substance. From the moment you arrived to even after you checked out driving away... More 

Helpful?
Thank Autumnmn
California
Level Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed May 4, 2016

Much has been written describing what it is like to stay at the Kagaya. What I would add is that after staying at a traditional ryokan, staying here at the Kagaya is like staying at a huge glitzy hotel frequented by the Japanese that has ryokan style rooms. Like a ryokan, everyone wears yukatas, (cotton kimonas), and there is also... More 

Helpful?
1 Thank ParkerL7
Annapolis, Maryland
Level Contributor
181 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed April 30, 2016

Kagaya is very famous in Japan and popular with Japanese tourists as well as tourists from throughout Asia. As such it makes only a few concessions to western visitors and might disappoint those who are uncomfortable with the unfamiliar. Because we were on an organized tour our guide had prepared us in advance so we knew how things worked by... More 

Helpful?
Thank KH198
hamano, マネージャー at Kagaya, responded to this review

Thank you very much for staying with us. It was a great pleasure to have had you here at Kagaya and good to hear you enjoyed staying with us. We try to continue to improve our service quality and to make your stay as memorable and enjoyable as possible. When you visit Japan next time, please come and see us... More 

Toronto
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 17, 2016 via mobile

Customer service is nice. But 1) the hotel is old, looks like would be fashionable back in the 90s. 2) room decoration style is mixed, one ryokan style, another room is western, kinda weird 2) onsen smells disinfectant!!! which we never had anywhere else in Japan yet 3) crab is not fresh, which is a real disappointment, it is right... More 

Helpful?
Thank Feng C
Taipei, Taiwan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 3, 2016

Stayed at 雪月花 room, newly renovated but seems a little vintage. The room attendant 歌子-san is really nice and professional, but the lady Miss Wu from Reservation was impolite and unfriendly. The food there was great. We paid extra for the ocean view room, it was worth it.

Helpful?
1 Thank JuicyJul
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 26, 2015 via mobile

Our room service lady Miss 歌子 was very polite and professional, we stayed at the 雪月花 room, its pretty new, clean and spacious. We had a great time with Miss 歌子, but the lady from the Reservation Miss Wu (吳) who speaks Mandarin was very impolite. Her attitude and the use of language was very inappropriate, I'm very surprised Kagaya... More 

Helpful?
Thank Jul H
Taipei, Taiwan
Level Contributor
47 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed May 26, 2015 via mobile

Kagaya, known for its excellent customer servic, has always been on my bucket list. Upon checking in, we were greeted by a number of ladies in traditional kimono attire. They gave us a tour in the hotel, took us to our rooms, served us tea and sweets and taught us how to wear yukata. Just like other reviews you see... More 

Helpful?
1 Thank Suki C
hamano, 営業ディレクター at Kagaya, responded to this review

Thank you very much for coming and staying with us. It was our pleasure to serve you. We always try to make your stay as memorable and comfortable as possible. Also we continue to work hard to improve our service quality better, and to offer relaxing and enjoyable accommodation. Again, thank you very much, and looking forward to your next... More 

Singapore, Singapore
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed December 30, 2014

Me and my family took a Yokoso tour ( local Japanese company) to Noto Peninsula, with the Kagaya being the highlight of the stay. The hotel was definitely anticipated to be grand and lovely. We were greeted by rows of kimono dressed ladies, one of which, a younger lady, was pushed forward to serve us, as she spoke perfect English.... More 

Helpful?
3 Thank clarezh
Ridgefield, CT
Level Contributor
664 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 400 helpful votes
5 of 5 stars Reviewed June 24, 2014

This hotel was amazing. It was a Japanese Ryokan-style hotel which means it was in the old style of Japan. The rooms were large but simple in decor. Tatami mats were throughout and you removed your shoes as you entered in the hallway. It was like entering a house! We had two rooms, each with a closet. One had a... More 

Helpful?
2 Thank larkenRidgefield_CT
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Free Internet
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Banquet Room
  • Room Service
  • Meeting Rooms
Official Description (provided by the hotel)
At Kagaya hotel, all the elegance and beauty of Japan surronds you. The lovely indoor and outdoor gardens offer tranquility all year round.The hotel is graced with a multi-million dollar collection of traditional Japanese artwork. Nothing can compare with the serene beauty of the view overlooking Nanao bay, a masterpiece in itself. The Kagaya provides you with an opportunity to relax and experience the best of Japan. ... more   less 

Additional Information about Kagaya

Address: 80 Yo Wakuramachi, Nanao 926-0192, Ishikawa Prefecture
Location: Japan > Chubu > Ishikawa Prefecture > Nanao
Price Range: $511 - $1,244 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kagaya 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Kagaya Hotel Nanao
Kagaya Japan/Nanao
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