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Krystal Beach Hotel

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Krystal Beach Hotel
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90 Reviews from our TripAdvisor Community

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Showing 88: English reviews
Cape Town Central, South Africa
Reviewed yesterday NEW

I am flabbergasted by the quality of this property and the excellence of their staff. Quite simply superb. The meals were good, the cappuccino was simply excellent. The ambience and the location ideal.

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Helpful?
Thank AndrewBHM40
Durban, South Africa
Reviewed 4 days ago NEW

Great service right from check-in on a Thursday to check-out on a Sunday. Very friendly staff and room service was quick and efficient. Close enough to walk to a variety of restaurants and pubs. Nice safe location. Great convenient underground parking.

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Thank Sue08325
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Dear Sue, Thank you very much for your kind words, wonderful compliments, and for taking the time to share your review with us and other potential guests. You are nothing less than special. I am pleased you mentioned the safety of our location. For the benefit of guests who might not know I feel that I should point out that...

Pretoria, South Africa
Reviewed 1 week ago

The hotel is beautiful but it is far from the normal life of Cape Town, it is almost 60 Kilos or more from the Airport, City Centre, Waterfront, Table Mountain. We were charged R650 by what was called shuttle from the airport to the hotel. We had to book a car on our second day as it is far from...

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Thank Nhlomo
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Dear Nhlomo, Thank you for taking the time to review the Krystal Beach Hotel. We greatly value your feedback. I'm sure you will find the following information of great interest. Before I reply I ask that you bear in mined that in any city traffic flow is subject to the time of day, road construction, accidents, weather, etc. As you...

Hamburg, Germany
Reviewed 1 week ago

Very friendly staff. Nice completely renovated hotel in the marina with large outdoor terrace. Room / bathroom are comfortable and up-to-date. Great view from the balcony. Good substantial breakfast buffet. Stable Wi-Fi and free underground parking. Right next door are 2 more bars / restaurants. Ideal for a sundowner and fresh fish. We spontaneously extended one day, to visit the...

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Helpful?
Thank CWorldWide
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Dear CWorldWide, Thank you so much for your thoughtful review of the Krystal Beach. We are truly most appreciative. Thank you for drawing attention to the shower in room 310, which we have asked maintenance to rectify without delay. I sincerely hope that you and your family enjoy a most relaxing, happy and safe festive season, and may 2017 greatly...

Cape Town, South Africa
Reviewed 1 week ago

Attended our year end function at Krystal Beach Hotel. We were welcomed with big smiles. Excellent location, food and hospitality! Pulled out all the stops for our function and made us feel like VIPs! Highly recommend!

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Helpful?
Thank Lisa B
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Dear Lisa B, Thank you so very much for the wonderful compliments. Such recognition of our ongoing endeavours to excel make us redouble our efforts to achieve absolute professionalism. Your review has been posted on our staff notice board for all to behold and be further inspired. Thank you for this! We hope you have a fantastic festive season and...

Western Cape, South Africa
Reviewed 2 weeks ago

Reception should maybe show where is the rest.,lifts, what places is in the area- we felt lost as they told us our room is on the 3rd floor- we had to ask how to get there and no one in sight to help with luggage

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Thank Yolanda K
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Dear Yolanda K, Thank you for your positive suggestions. You will be happy to know that we have looked into the matter and have taken steps to rectify your concerns. Please know that feedback such as your own is always very much appreciated as it helps us focus on areas where we can improve our guest experiences. We hope you...

Cape Town, Western Cape, South Africa
Reviewed 3 weeks ago

I thoroughly enjoyed my stay in this hotel that has recently been totally renovated. the suite in which I stayed was huge, the bed very comfortable and the bathroom first class. My room had a view over the harbour. The food was also very tasty, with a buffet served every day.

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Thank Rudolf V
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Dear Rudolf V, Thank you for taking the time to pen your gracious thoughts regarding the Krystal Beach. I'm pleased you enjoyed your room - truth be told, all our rooms are lovely with splendid sea and mountain views. Chef Marc will be delighted to hear that you rate his food highly - he and his team do work very...

Cape Town Central, South Africa
Reviewed 3 weeks ago

Really was a most enjoyable stay, next time will for sure stay for longer than one night. Had superb Spa pamper treatments also. looking forward to see the new revamped pool, will make it an even better experience. Everything was truly great, no complaints (and i am fussy!!).

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Thank 457andy
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Dear 457andy, Being a self-confessed fusspot I find your comments particularly pleasing :) When next you visit I'm sure you will find the pool very much to your liking. It has been beautifully renovated and wonderful to relax beside whilst soaking up the sun. Thanks again and we wish you a very safe and happy festive season. Kind regards, Richard.

Isle of Wight, UK
Reviewed 3 weeks ago

Right on the waterfront of the harbour. Large hotel. Good spacious, secure underground parking. All staff encounter were, polite and happy. Public areas very spacious and a great art exhibition. We were disappointed the pool was out of action and that we were not informed of this before arrival, it would have been part of our 3 day stay but...

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Helpful?
Thank Gardengel-IoW
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Dear Gardengel-IoW, Thank you for your kind words that we greatly appreciate. You certainly are observant and, without being obsequious, most fair in your commentary. People speak of position, position and position. The Krystal Beach Hotel's position is, in my opinion, probably without rival and about as good as it gets anywhere in the world. I should mention that our...

Benoni
Reviewed 4 weeks ago

My Oakley went missing from my room and we clearly remember it in our room but housekeeping denied seeing it in our room both my wife and I clearly remember where it was cause the day I needed it we recall seeing it on our dresser and forgetting to take it with, we returned late that night forgetting to look...

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Helpful?
Thank jaycenp
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Dear Jaycenp, I am afraid that our internal hotel investigation has not shed any light as to how your sunglasses went missing. I can honestly say that we have never before experienced such a disturbing incident. All I know is that you forgot to take them with you: that you forgot to look for them upon your return to the...

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Amenities

Highlights
  • Spa
About the property
  • Wheelchair access
Things to do
  • Spa
Room types
  • Family Rooms
Internet
  • Public Wifi
Services
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
The 4 star Krystal Beach Hotel is situated on the waterfront of the paradisiacal Harbour Island peninsula, nestled along the Western Cape shores of Gordon's Bay. Position is a priority and the hotel is at the epicentre of the Cape Town Metropolitan area. ... more   less 

Additional Information about Krystal Beach Hotel

Address: | Harbour Island, Gordon's Bay 7150, South Africa (Formerly Villa Via Gordon's Bay Hotel)
Location: South Africa > Western Cape > Cape Town > Gordon's Bay
Price Range: $87 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Beach Hotel 4*
Number of rooms: 112
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Also Known As:
Hotel Via Gordons Bay
Krystal Beach Hotel South Africa/Western Cape
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Questions & Answers

Here's what travelers have asked, with answers from Krystal Beach Hotel staff and other travelers.
2 questions
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Questions? Get answers from Krystal Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Sit outside in the deck in the morning and fall in love with Gordons Bay.”
  • Sunset in Gordons Bay
 of 5 bubbles AndrewBHM40, yesterday | Read review
“The suites are very big and comfortable. Mine had a balcony with a sea view.”
 of 5 bubbles rudolfv442, 3 weeks ago | Read review
“request sea views, it doesnt harm to ask”
 of 5 bubbles trollandtoad, 4 weeks ago | Read review
“Hotel on Gordon's Bay Beach in Seaside Village in new harbor Island.All rooms beautiful mountain and sea views. Very secure”
 of 5 bubbles , Nov 1, 2016 | Read review
“The suite we stayed in was excellent. ”
 of 5 bubbles E8713ESdennism, Oct 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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