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I took my mother there for her 80th birthday and our first visit to Ise Jingu. I wanted to make it special, something to remember…
What an amazing experience. Friendly staff, traditional Japanese and modern French cuisine, unforgettable views.. everything was world class service! Thank you, I hope to come back soon.
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shima Kanko Hotel Front Office, お客様サービス / フロント オフィス at Shima Kanko Hotel The Bay Suites
Responded Jul 3, 2023
Thank you for coming to Shima Kanko Hotel. We are so happy you are satisfied with your stay. We are looking forward to seeing you again.
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I booked this hotel simply because if it was good enough for the G7, its good enough for me. My wife and I stayed here for 4 nights ( first 3 nights before Toba Ryokan and then 1 more night after Toba) on 2 occasions over Christmas. It met all our expectations with excellent service, goods on sale at both the Classic and Suites, lounges, laundry service, food for both dinner and breakfast at the French Restaurant. The rooms were large and good. The 4 nights stay of meals - dinner and breakfast at the French Restaurant were excellent - very well presented, cooked and excellent service. The Japanese restaurant was a bit disappointing for this class of hotel with its menu and food quality compared to say Hoshino Resorts or Toba International. All meals were substantial and if you are not hungry prior to dinner, you may not enjoy dinner - one of the few places with excellent bread selection to go with the meals in Japan ( having been to 25 out of 47 prefectures). A special mention of lady staff Hannah (from UK ) - saved us a lot of communication issues in English as we do not speak Japanese. It made a great difference in our second stay after she came back post Christmas. We walked around the property albeit the cold after breakfast and dinner - great place to explore and we enjoyed the variety of birds seen and heard on the property - great sunrise and sunset photo opportunity as well. The best gift for me personally was the ability to buy the limited edition of the book present to all G7 leaders on washi paper sold at the Classic shop.
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Date of stay: December 2016
Location
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:level 2 is good for safety reasons.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 志摩観光ホテル, Reservation Staff at Shima Kanko Hotel The Bay Suites
Responded Feb 21, 2017
Thank you for your recent post on Tripadvisor. We really appreciated about your complimenting and kind review, and all your comments about our staff will be forwarded to them, this will encourage them to keep up the good work. We like to ensure that our guests are 100% happy when staying with us and wherever possible assist in any way to make them more comfortable. Your recommendation really means a lot to us and we hope that you will choose to stay at Shima Kanko Hotel during your next visit.
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Shima Kanko Hotel has been well reputed for providing good seafood cuisine in French style particularly abalone and lobster, and picturesque sceneries of Ago Bay but has renamed the hotel as “Classic” when they opened a new hotel named “BaySuites” in October 2008. Both hotels are operated by Miyako Hotels & Resorts. BaySuites provides 50 suites only with 100 sqm. space each including balcony all overlooking bay sceneries. The restaurant “La Mer” provides French Cuisine for dinner and lunch as well as breakfast while “Hamayu” provides Japanese cuisine including breakfast. First about the room. Layout and space are unquestionably good enough. One could see beautiful scenes of the Bay even sitting on an executive chair with a large desk through private lounge and balcony with transparent safety fence (see photograph) It is so enjoyable to keep watching the sceneries that it discourages one to switch on a large TV set in the lunge and another in bed room. Bath room also faces with the sceneries and one could see the scenes while sitting in the bath tub. Only one that spoils the view and comfort is, in addition to a coffee table, a laid set of a table with a couple of chairs obviously to be used for room service. It is quite obstructing. Further obviously missing is sign of welcome from General Manger that is normally expected in at least 5 starred hotels in France, Italy and Britain such as a bouquet, an assorted fruits and/or a bottle of sparkling wine in an ice bucket with a letter of welcome. Both critical issues could be solved by killing two birds by one stone. The Library Lounge and Bar on 5th floor having good views is quite good which, I thought, could be a good place for morning coffee as well but it was pity as it was not attended that time despite the fact that check-out time is set mid-day. Last but not least important is dining. La Mer’s ambience (see photograph) is excellent. It reminded us of Il San Pietro di Positano though the latter is crowned with a Michelin Star. But the quality of foods was quite behind San Pietro’s while both are price-wise quite comparable. When going to start the dinner by amuse bouche at any Michelin starred restaurants we are usually let feel great expectation for what will follow. But here we were disappointed. Next was “Flan aux legumes du moment et fruits de mer en gelee de crustaces” which also disappointed us. I nearly shouted, ” Oh my god why should we have come here for such a long way from Tokyo ! ” Both were slightly salty but quite tasteless. Something for seasoning was missing. Next, one of our targets here was “Bisque de langouste delicate royale” but we decided not to expect much. When it came to our table, however, good smell of lobster drifted over our table. A good sign ? Indeed its taste was very good. The next “Langouste sautee sauce beurr blanc aux fruits exotiques taboule” was not exotic nor excitingly tasty. Then I shared with my wife “ Ormeau poele sauce d’echalote au champagne fondue de tomates au fenouil” and “Filet de boeuf noir de Japon sauce Bordelaise”. Both were expectedly superb. Abalone was a bit small but soft and tasteful. Fillet of beef came from nearby Matsusaka and very good. As for wine (only for myself as my wife cannot share it naturally) I chose “Chassagne Montrachet Joseph Drouhin 2009” from a special list which,I was told, gave 30% discount. Initially it did not taste good enough as it was not chilled enough quite obviously. I pointed it out to a maître or sommelier or what not undistinguishable. So I had to wait for a while and it became extremely good only towards the end. The cheeses that I chose were served quite charmingly with dry grapes and a pot of honey. The latter with soft cheese combined tasted so beautiful with the wine. A great “marriage”! I asked a waiter what kind of honey it was. The answer was the one from France and made by honey bee flying in chest nut flowers. The hotel is located quite near to Kashikojima Station but it gives a lift to and from the station. It is a bit far from Nagoya about 2 hours either by car or train but it deserves. Visiting from there to that great “Ise” shrine and have lunch nearby could create a good tourism. This hotel could be made perfect if improvement suggested above and addition of a swimming pool (not just decorative pool existing in the garden) and a walk way through the forest to the bay beach are achieved.
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Date of stay: August 2013
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:All should be satisfactory but the rooms away from the lift and on higher floors could probabaly...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I chose this hotel as G7 Summit 2016 was held here. Not to stay at the same room as the global leaders, but I thought this was the very best in Japan.
The suite room is large, the dinner and breakfast are awesome, following the footprints of global leaders are fun... and some other good features are there.
But... As meals are separately charged and expensive, I cannot give you any extra star for the hotel stay itself. At the time of check in, I was told that only available time slot for my dinner was 20:30 which is extremely late for my standard and I think this is an example of poor operational management. No open air bath, the swimming pool is just decoration, no gym or it's open during limited hours at Classic only, massage is too expensive...
Those small problems annoyed me...
In short, the actual stay does not satisfy my expectations.
Probably this is for retired rich people to stay without any problem while they don't look for any extra activities.
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Date of stay: October 2016Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is out of the way, it is not covered on the JR Pass and there are not huge cities nearby. In fact, for most foreigners I can’t think of a compelling reason why they would think about Shima, but if you come you won’t be disappointed.
First a warning: this is a good place to really unwind, relax, look at the sea, go to Marineland (interesting acqurium nearby) hit up the local Onsen, etc. There is not a ton to do in the immediate walkable vicinity that I found.
Now the hotel - the hotel, and whole town for that matter, were PUMPED to have the G7 a few years ago. The hotel has numerous plaques and photos to the event. The amusing thing is it is like the hotel forgot the G7 was in 2016, and thus the service is world class, as though a president might walk out of a room at any moment.
It really is an amazing hotel. Why should such an out of the way hotel have such good English speakers? No idea, but it was fantastic. Why was everyone, every single one, of the staff so kind and courteous? No idea, but wow. Stayed in many five-stars in Japan, but this was the best service.
Definitely get a package with at least breakfast. The food was fabulous. The rooms were divine and very peaceful.
This has become super long, but I would wholeheartedly recommend this hotel. If you’re not from Japan you’ll likely be the only foreigner there, which can be a nice change from packed Kyoto. Why is such a world class hotel so far out? No idea, but I’ll take it.
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Date of stay: April 2018Trip type: Traveled as a couple
Room Tip:All rooms face the same direction and are scenic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 志摩観光ホテル, マネージャー at Shima Kanko Hotel The Bay Suites
Responded Jun 7, 2018
Dear,Mr/Ms mosstlly Thank you for coming to Shima Kanko Hotel The Bay Suite. We are so glad you are satisfied to stay our hotel. we are looking forward to seeing you again.
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We stayed here as an overnight on a trip to more unusual places that Americans typically travel. The facility was nice but the bed was hard, I guess getting me ready for a ryokan to come. Dinner in the western French seafood La Mer was very good but I thought my math was wrong when I saw the exorbitant prices. I'm not a big eater and dinner for 2 with just 1 beer and 2 orders of plain lobster with grilled vegetables and 2 deserts cost $250.22 according to my Amex notification as that was my complete bill since the room was prepaid. The restaurant reminded me of Las Vegas showrooms of the 70's with their fancy banquettes. Not knowing what else is available in the area, and certainly not willing to risk it, I would recommend this place.
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Date of stay: November 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From the entrance, a wonderful sight to enter the eye. It offers also very beautiful garden. The room is the atmosphere is wonderfully modern, but calm down. Since the great and wide room, breakfast was crowned in your room! Contact is a recommendation of the Hotel!
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Date of stay: May 2015
Rooms
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 志摩観光ホテル, 予約担当 at Shima Kanko Hotel The Bay Suites
This hotel boasts the most amazing rooms. So much space, with appealing furniture and gorgeous views. My favorite part was the bathroom, with its fantastic view, and nice shower head and tub, double sinks, and a toilet that opens its lid automatically. The bed was living room was nicely laid out, with a huge tv and another gorgeous view. We were only here for one night, so didn’t get to enjoy any amenities other than the lounge and restaurant.
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Date of stay: September 2017Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 志摩観光ホテル, マネージャー at Shima Kanko Hotel The Bay Suites
Responded Oct 20, 2017
Thank you for staying at Shima Kanko Hotel. We really appreciate your review on tripadvisor. There are many activities in our hotel and you are able to enjoy our related hotels called the Classic and the Club. We look forward to welcoming you and enjoy whole our hotel next time.
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We stayed one night at the hotel. Our suite was spacious clean, and comfortable. The room has a modern design with remarkable decoration that is impressive. We were a bit disappointed to find that the hotel basically has no facility at all! No swimming pool and a so-called spa of only the size of 3 bathtubs for use by hotel customers. We felt stuck in the hotel! There were no restaurants nearby. We had dinner at the Japanese restaurant and the quality of food was average. The lobster sashimi and fried abalone were acceptable but the sushi was far below my expectation!
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Date of stay: August 2015Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 志摩観光ホテル, 予約担当 at Shima Kanko Hotel The Bay Suites
Responded Aug 14, 2015
Thank you very much for staying at Shima Kanko Hotel Baysuites. We appreciate you sharing your experience on tripadvisor. We apologise that the facilities and meal were not completely to your satisfaction. We value your opinion and hope to welcome you once again to our hotel in the future.
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We visited as a couple. We had stayed at Shima Kanko Hotel The Classic before, but this was our first time in a bay suite. It was great that we could take our shoes off in the room. We had a spa treatment, went into the large communal bath, and had a French course meal, which was delicious and enjoyable. However, the portions were a little too much for me. I wish we had had more wine. The view from the lounge was exceptional, and I lost track of time. We stayed for several nights, but wish we could have stayed longer. I hope to visit again this year.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Shima area.
PRICE RANGE
$443 - $552 (Based on Average Rates for a Standard Room)
LOCATION
JapanChubuTokaiMie PrefectureShima
NUMBER OF ROOMS
50
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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