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Capital Hill Lodge

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Capital Hill Lodge
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27 Reviews from our TripAdvisor Community

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Showing 27: English reviews
Eldoret, Kenya
1 of 5 stars Reviewed 1 week ago via mobile

Recommended this place for workmates and was utterly disappointed, horrible horrible food, unkempt dirty rooms, dirty linen with embarrassing stains, unprofessional staff, even cutlery was disappointing! Well built, poorly managed place. User beware

Helpful?
Thank kaphui
2 reviews
1 of 5 stars Reviewed July 14, 2016

The view on Lake Nakuru is fantastic. But apart from that this lodge is a real nightmare! Our meals were served only with two hours' delay and after several complaints. The meat was putrid and the tilapia only consisted of bones. The soup was disgusting and hardly edible. And for the use of the swimming pool, my 1 1/2 year... More 

Helpful?
Thank Florian Falk S

Travelers are raving about these Nakuru hotels

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 13, 2016 via mobile

Amazing view of Nakuru Town, lake and the national park. Valuables were stolen in a locked room and the management was very defensive. Access road is dark and very rough so most likely unsafe at night. Service is lackluster and the breakfast gets ready at 10am so if you are leaving early forget it.

Helpful?
Thank Kagacha
Nairobi, Kenya
1 review
4 of 5 stars Reviewed June 6, 2016

I stayed at the hotel for a couple of nights towards the end of May 2016. I can assure you that there is no other view of Nakuru that can beat Capital Hill. I loved the spacious rooms with the balcony facing the lake. I was concerned about the service due to the negative comments online before my arrival, but... More 

Helpful?
Thank eventrun
Nairobi, Kenya
1 review
4 of 5 stars Reviewed May 3, 2016

I staid at the hotel end of March 2016. The location is fantastic. Te rooms are good. The restaurant services and reception are disparately and consistently poor. The trouble is that management seem not to care. The place is now deserted and run down. Kitchen services are very slow. There was only one cook who is also the waiter. This... More 

Helpful?
Thank Peter G
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 5, 2016 via mobile

The place has completely poor management. Service is bad. Staff decorum with clients is non existent. It is a sad affair especially because the owner had a very promising vision for the place and that there is a heavy investment put into the facility. The tranquility and magnificent view of lake Nakuru and the environs are all lost when you... More 

Helpful?
2 Thank David Kinuthia M
Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 31, 2016

Valuables were stolen from a locked room. Management were completely unhelpful and dismissive, I made several attempts to explain to management and was not given any assistance. Avoid this hotel, not recommended.

Helpful?
3 Thank mcshanematthew7
Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 28, 2015

The rooms are spectacular ,the view is magical ,the garden is very beautiful ,the food is tasty ,BUT the customer service is terrrible the director is VERY RUDE and MANNERLESS! He does not value his guests ,and the service is very slow .He is also very unproffesional. If one wants to visit nakuru, i advise you to go to lake... More 

Helpful?
1 Thank anonymousH2106YN
Nairobi, Kenya
Level Contributor
2 reviews
5 of 5 stars Reviewed September 27, 2015

Whoever said elegance and sophistication can't match friendly prices? This lodge is located in the Milimani area, a kilometer or so from Nakuru town. Everything in this lodge; from the personnel, to the conference facilities, to the rooms to the view to the swimming pool, and dining area spell elegance. It is my opinion that no expenses were spared in... More 

Helpful?
Thank njugunamaggie
1 review
4 of 5 stars Reviewed September 16, 2015

This was our third visit with family and we still cant get used to the great panoramic view of lake Nakuru. its located far from the huistles and bustles of town which makes it a great place for a family vacation. The receptionists are ever so warm and welcoming.The rooms are always superb with very friendly staff all together. The... More 

Helpful?
Thank Grace J
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Services
  • Free Parking

Additional Information about Capital Hill Lodge

Address: Milimani, Nakuru 3331, Kenya
Location: Kenya > Rift Valley Province > Nakuru
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