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Hotel Cathay Nakuru

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Hotel Cathay Nakuru
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36 Reviews from our TripAdvisor Community

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Showing 35: English reviews
Reviewed 2 weeks ago via mobile

I stayed here for a day in December 2015 , I so vividly remember that night , I couldn't sleep as I kept itching, I thought they were just really quiet mosquitoes till I woke up again and saw black things on my sheets. ...couldn't sleep again, so I stayed up till the sun came up. In the morning I...

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Helpful?
Thank Cess N
Reviewed August 16, 2016

I spend one night recently during a business trip. The hotel is good and clean, though has an old feel. Needs a bit of a touch up. Get better tvs in the rooms. Those old hatchbacks are outdated . The breakfast was good with a lot of variety. The staff are also very friendly

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Thank Kelvin O
alfred k, Manager at Hotel Cathay Nakuru, responded to this review

Dear Kelvin, Thank you for choosing to stay with us. We are happy that you enjoyed your short stay here during your business trip and that you had great experience in our breakfast food and our staff. We value your support in helping us improve and look forward to welcoming you back for a great experience. We will consistently upgrade...

New York City, New York
Reviewed July 29, 2016

First, it is difficult for Westerners to give reviews on properties such as the Cathay when we have a basis for these reviews that is not necessarily realistic in a city such as Nakuru. My expectations in such a case are for clean and secure accomodation, and the Hotel Cathay met that mark. The hotel is dated and showing wear...

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Thank gonertw
alfred k, Manager at Hotel Cathay Nakuru, responded to this review

Dear Gonertw, Thank you for choosing our Hotel Cathay. Thanks for finding time to post your feedback. We are humbled and I would like to reassure you that we will continue to raise the bar so that we exceed the expectations of our guest. Thanks for the positive review that will go a long way to convince other guests to...

Nakuru, Kenya
Reviewed April 29, 2016

24th August was a special day for me and my fiancée and our couple friend Dan and Emilia, we visited the hotel a day or three prior to the d day for arrangements and the staff was very helpful especially Betsy at the reception Seline David Terry and the staff in general were nothing short of awesome, the hotels location...

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2Thank ka_davi2016
alfred k, Manager at Hotel Cathay Nakuru, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Hotel Cathay Nakuru as your preferred hotel during your “ENGAGEMENT” and having spared time to share your experience in this forum. We are delighted that food, drinks experience and our staff was great. We look forward to hosting you again. Thanks a lot. Manager.

Mombasa, Kenya
Reviewed April 23, 2016

CATHAY HOTEL was one of my best destination place for accomodation and conference but that SECURITY WOMAN makes the place inhabitable, she has poor communication skills poor public relation, this was my first time, i have heard of complains from friends about her, please hop you will consider to give her another job somewhere because that job does't fit her...

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6Thank bigmanimages
Reviewed March 27, 2016 via mobile

I appreciated that this hotel is set between busy streets and is set back from the street in front. My room was quiet compared with my last couple of places. Otherwise the room quality does show some wear, but about average depending upon expectations. Lobby staff do seem more reserved and interested in their phones then some other hotels, but...

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Helpful?
Thank Nick H
alfred k, Manager at Hotel Cathay Nakuru, responded to this review

Dear guest, Thank you for choosing to stay with us. We are happy to learn that you enjoyed this quite, conducive environment. We are humbled and thank you for your feedback and I would like to reassure you that we will continue to raise the bar so that we exceed the expectations of our guest. Looking forward in hosting you...

Jasper National Park, Canada
Reviewed February 10, 2016 via mobile

My boyfriend and I stopped here for a drink and were charged double what our bill was. When we asked our server about it he explained that the menu had the wrong prices. After asking to speak to the manager we were handed a quarter of the change back we should have received. At this point we decided it wasn't...

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Thank 780amy12
Nairobi, Kenya
Reviewed December 30, 2015

got no doubts to say that you guys got a very nice facility and i also enjoyed your meals during my Christmas stay...too bad i had to change the venue and relocate to merica where i got the best customer service....my family and i couldn't take it easy being harassed by your primitive security woman who was even rude when...

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Helpful?
Thank mary c
alfred k, Manager at Hotel Cathay Nakuru, responded to this review

Dear Guest, We regret your bad experience in a hotel in Nakuru County. We kindly request you to visit our website and see the photo gallery just to confirm to us whether this is the facility you visited then. I am the Manager and the alleged complain did not and have not occurred in our facility. Kindly give us your...

Locking, United Kingdom
Reviewed December 23, 2015

Stopped here for a family meal. Service was very good and staff polite and accommodating. One of our party didn't fancy anything that was on the menu, so the staff made up an individual plate without any problems.

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Thank Clive B
alfred k, Manager at Hotel Cathay Nakuru, responded to this review

Dear Clive B, Thank you for choosing our hotel. Thanks for finding time to post your feedback. We are humbled that you scored us tops in all the areas and I would like to reassure you that we will continue to raise the bar so that we exceed the expectations of our guest. Thanks for the positive review that will...

Nairobi, Nairobi Area, Kenya
Reviewed December 15, 2015 via mobile

The service was pathetic, and the rooms were horrible. It is definitely not value for money. I checked out after day one and moved into a much better hotel ... Eagle Palace with a modern, clean look. And cheaper than hotel Cathay.

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2Thank Christine W
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Hotel Cathay Nakuru

Address: Tom Mboya Street, next to Bontana Hotel, Nakuru 20100, Kenya
Location: Kenya > Rift Valley Province > Nakuru
Price Range: $72 - $103 (Based on Average Rates for a Standard Room)
Number of rooms: 64
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Cathay Nakuru staff and other travelers.
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Questions? Get answers from Hotel Cathay Nakuru staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“don't waste your money going to this hotel. Everything is so pathetic....”
 of 5 bubbles Sammie_Kurey, Nov 15, 2015 | Read review
“Ask for a room with a shower and a complete mosquito net!”
 of 5 bubbles 660JonC, Jul 17, 2015 | Read review
“I stayed in one of the executive rooms and found it good for me. Not sure about rooms in the other wing.”
 of 5 bubbles carloski_12, Mar 7, 2015 | Read review
“Try to get one that faces the pool/courtyard to shield you a bit from the dogs across the road.”
 of 5 bubbles EllieandAlexis, Dec 17, 2014 | Read review
“Use the stairs more. The lift stalled on my first day. Rooms o\n the South side are okay, but the balcony brings you on a view to the road.”
 of 5 bubbles Kiama2013, Sep 10, 2014 | Read review
5 of 5
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