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Doubletree Resort by Hilton, Central Pacific - Costa Rica

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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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2,159 Reviews from our TripAdvisor Community

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Showing 1,214: English reviews
1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

The customer service at the lobby is a complete mess, you can actually tell there is no supervisor managing this area. The employees ended up debiting from our credit cards mora than eleven times, since the hotel does not keep an organized record of who's staying in the rooms, it looks like there is no formal system that will show... More 

Helpful?
Thank Paula S
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Staff was helpful and friendly. All staff spoke English. Food was great, always a wide selection. Bed was so comfortable! A nice beach and three beautiful pools. I would easily book another vacation here. I would definitely recommend.

Helpful?
Thank Anniethegirl
Baltimore, Maryland
1 review
2 of 5 stars Reviewed 3 days ago NEW

This is my email correspondences with The Double Tree Hilton in Puntarenas Costa Rica. Not only were we directed to the only place that has food at your all inclusive hotel at 4:30 PM, the snack bar but it was lightning, people were evacuated from the pools because of it and the lightning struck a tree at a level just... More 

Helpful?
Thank daboosa

Travelers are raving about these El Roble hotels

Philadelphia, Pennsylvania
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Rooms: Spacious and clean, but the AC and the hall noise was really loud. Thankfully, it wasn't that hot out so we could shut the AC off at night, and it mostly caters to families so the hall noise isn't so bad at night either. Food: The food was pretty good, but suffered the inevitable drawbacks of buffet-style preparation--too much... More 

Helpful?
Thank Tim A
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Tim A Thank you for staying with us at our hotel. We appreciate your review of our property and we are happy to read you liked the room and its cleanliness, our a la carte restaurants and the all-inclusive amenities we offer. On the other hand, we are sorry to hear that you did not liked the beach area... More 

Allentown, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Stayed at the hotel for two nights. The hotel was clean and the staff were very friendly and accommodating. The hotel is very dated and in dire need of an update. The beach is disappointing with limited options for swimming. We ate the main buffet for breakfast and Dinner. The dinner buffet was not very appetizing; food was bland, undercooked... More 

Helpful?
Thank PBer_21
Alajuela, Alajuela, Costa Rica
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I went with my family and we enjoyed but they have room to improve, like put a system to eliminate bees and other flying animals when is time to eat at the restaurant. Also the room smells as humidity, I requested to housekeeping to help us with that and they didn't do anything. The food is good. Sometimes a horrible... More 

Helpful?
1 Thank MarcelaSoto
Merendree, Belgium
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We spent here the last 5nights of our honeymoontrip through Costa Rica and in comparison with other hotels we stayed in, this was one of the least hotels. It is not honeymoon-material as the hotel was full with families and children so there was never a quiet moment to enjoy. When we arrived there was a mistake in the booking... More 

Helpful?
1 Thank RuMar01
Indiana
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Nice place if you want to be closer to San Jose Costa Rica. Hotel was in renovations, building 3 is the newest. I was in building 1 which is a little outdated & could use some paint. Nice relaxing view of beach, extremely clean & very nice people working there. The Arenas Travel Agency was exceptional, convenient & accommodating. My... More 

Helpful?
1 Thank BonnyS618
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear BonnyS618 Thank you for staying with us at our hotel. We appreciate your review of our property, as well as we thank you for highlighting the kind staff working here, cleanliness & maintenance of our hotel. We do appreciate your feedback about the food, you can be confident we work hard to indulge our guests and we are always... More 

Corpus Christi, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Doubletree Resort was quite nice, but myself and our families had a few issues overall, hence the 3 star rating and not higher.We have stayed at many a Hilton resort or hotel, being members of Hilton Honors. First off--the staff was EXCELLENT! Most personal were eager to serve and would talk to you, although either in Spanish or broken... More 

Helpful?
1 Thank Judy B
Fort Wayne, Indiana
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this "resort" because of the Hilton name. Not Hilton quality to say the least. The room was okay. No stocked fridge, no sofa to relax on. Sparse to say the least but clean...thank Goodness. The ala carte restaurants were okay. The buffet restaurant was not good - same lukewarm food over and over and over... breakfast was bad.... More 

Helpful?
2 Thank lorip789
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Lorip789, Thank you for your recent visit here and sharing your opinion, we are sorry to hear that you were not happy with the overall experience; we are always looking for ways to improve our customer experience and your feedback help us to keep watching the quality we always offer to all our guests. Thank you again for your... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
The closest all-inclusive resort to San Jose! Doubletree Resort by Hilton Costa Rica - Central Pacific is a modern, full-amenity, all-inclusive resort hotel. This beachfront Costa Rica Hilton hotel is perfectly situated on the Central Pacific region outside the port city of Puntarenas, Costa Rica. Located only 50 minutes West of Juan Santamaria International Airport (SJO) and the Costa Rican capital city of San Jose, and two hours south of Liberia International Airport (LIR). Buffet breakfast, lunch and dinner served daily. Snacks and drinks available all day long. Two a-la-carte restaurants open for dinner. All-day activities for adults, teenagers or children, nightly entertainment and lounge. ... more   less 

Additional Information about Doubletree Resort by Hilton, Central Pacific - Costa Rica

Address: El Roble 171-400 Puntarenas, El Roble, Puntarenas 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)
Location: Costa Rica > Province of Puntarenas > Puntarenas > El Roble
Price Range: $174 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Resort by Hilton, Central Pacific - Costa Rica 3.5*
Number of rooms: 315
Reservation Options:
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Also Known As:
Doubletree Resort By Hilton, Central Pacific - Costa Rica Hotel El Roble
Doubletree El Roble
Doubletree Hotel By
Hilton El Roble
El Roble Hilton
Doubletree Resort By Hilton, Central Pacific - Costa Rica Province Of Puntarenas
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