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Hawaii Island Retreat at Ahu Pohaku Ho`omaluhia

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250 Lokahi Road Box 185, Kapaau, Island of Hawaii, HI 96755
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About

#1 of 2 hotels in Kapaau
Location
4.6
Cleanliness
4.6
Service
4.4
Value
4.2
GreenLeaders Platinum level
Nestled among towering pines and cooling ocean breezes Hawaii Island Retreat and Spa is unique among Hawaii Destinations. Located on 50 acres of North Kohala's coastal land, this boutique hotel is the ultimate in sustainability merged with a luxury spa retreat. Our elite 17 room boutique lodge features farm-to-table dining, spacious yoga studios with polished hardwood floors, and luxurious guest rooms with roomy private bath and balcony. We offer elegant venues in a distinctly Hawaiian setting. Perfect for group retreats, weddings, reunions, and corporate retreats.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Restaurant
Business Center with Internet Access
Conference facilities
Spa
Wifi
Hot tub
Infinity pool
Outdoor pool
Breakfast available
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Laundry service
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Room features
Private balcony
Seating area
Complimentary toiletries
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
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HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English
161Reviews6Q+A54Room tips
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Ocmuggle wrote a review Jul 2022
Orange County, California13 contributions9 helpful votes
Do not stay here. Especially if you have small children. It’s dirty, gross and not as advertised!! This is NOT a resort. This is a rundown 70’s hostel. If it advertised as a hostel, my expectations would be in line and would have been fine with my stay. Instead it touts itself as a “luxury resort” and it is anything but that. My family rented this entire resort and time and time again they said they were kid friendly. 100% not kid friendly. Like why are there low and dirty pond everywhere that kids could trip and fall into?? We rented the entire resort, yet other guest where staying there? We paid for breakfast and random guests joined us? We were allowed to use their kitchen and it was the most disgusting kitchen I have ever seen. There was a small refrigerator in the open dining room for all the guests which was also dirty and disgusting. The people working here seemed like backpackers working for free. The girl who made our breakfast was wearing short shorts with no bra. Like there are small children everywhere. Our rooms were so gross and dirty. We knew there was no air cond but bec we our room was in the back, it was sooooo hot. If you not going have screens on the doors, no air conditioning at least provide mosquito nets. It was so hot that we left the doors open but guess what flew in? Cockroaches. No no no!! We stayed (3) days and left. We could not waste another moment in Hawaii at this hostel. 0/5 would recommend.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Elise Morcos sauvain wrote a review Mar 2022
Washington DC, District of Columbia18 contributions
+1
I stayed 3 nights in this hostel, with my husband and child. It was a very great rest and rejuvenating time. The rules are simple. No wifi accept in the main zone, no noise. This is an eco friendly place, and very respectful of environment ( no air conditionner, no TV in room, shampoo and conditionner biodegradable...). The place is beautiful and amazing, in a Hawaiian traditional style, all in stone and wood, with asian decoration. very few people which help to be disconnected. the nature is everywhere in the hostel and around, with the trees, ocean, and cliffs. But the room are very clean and quiet. So it s a perfect deal. The jacuzzi and pool space are great. we were calm and in peace in this beautiful place. It is not a noisy and terrifying place such as the big resorts. It s another way to travel and to regenerate itself. Maybe one negative point, the food. Their no food available, like snacks, or drinks, and it s too bad. But the town is just 5 minus ride and you can get anything you need. the breakfast is expensive and not included it s too bad too. Nevertheless, it s a very relaxing and enjoyable experience ti stay in this incredible place.
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Date of stay: March 2022
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Room Tip: ocean view suit or bungalow suit
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ted H wrote a review Mar 2022
1 contribution1 helpful vote
If, like me, you are searching for a spiritual/healing retreat in alignment with the natural resources and beauty of the Big Island, (and with really good fresh food) Hawaii island retreat is the place for you. The land is lush and varied, centered around a small sacred valley. The central valley is the home of large sacred lava stones and medicine trees, surrounded by a working farm with beautiful fruit, vegetables, cacao and farm animals. The land meets the ocean at dramatic sea cliff/ cove with quiet places for cliffside sitting over the gorgeous ocean (where I saw whales). It is just a few miles from the famous Pololu valley lookout and the land here echos those amazing cliffs and that heavenly feeling of being held in a magical cove. I stayed in a yurt by the pool, though the main building is also very lovely and has nice breezy rooms. The food was all from the farm, and it was delicious and ample and prepared with love. Though the place has larger formal retreats, I took a personal retreat here at the advice of a friend and am I glad I did! I spent my days lazily exploring the ceremonial and farm grounds, with a few terrific hikes at nearby Pololu. I also participated in yoga classes each morning. I took a wonderful, informative and challenging hula lesson from a lovely staff member. The staff was kind and friendly. Most important, however, were my encounters with the great Lady of the place, Jeanne, who created this center around the sacred land, encouraged by her Hawaiian wisdom teachers and directed by the stones themselves. Her tour of the grounds is essential to making sense of the palpable, powerful mystery of this place, and she has the energy of a great earthy wisdom teacher as well. I also did a Reiki session and Lomi Lomi massage with her that were extremely helpful and moving for me at a time of transition in my life. Do not miss the opportunity of working with Jeanne. Hawaii Island Retreat is the opposite of a vacation resort- the wind is the air conditioning, the amenities are lovely and homey, and at the same time, are not for those seeking a high luxury resort experience. This was pitch perfect for me. I felt a great opportunity for quiet reflection, powerful connection, and change as I opened my heart to the place. Hawaii Island Retreat is unique and I recommend it whole heartedly.
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Date of stay: March 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jeanne Sunderland, General Manager at Hawaii Island Retreat at Ahu Pohaku Ho`omaluhia
Responded Mar 19, 2022
Mahalo for your gracious review - it's clear that you are one of those that "get" what we are about here and the sacred energy of the land itself. We take our stewardship seriously and are ever so pleased to have guests like you. Please visit us again soon!
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Gianna M wrote a review Mar 2022
1 contribution2 helpful votes
Save yourself a lot of time, money and negative energy and stay away from this horrible place and rude people! We booked to stay here for 3 nights. We were going to have a small wedding ceremony on the property. We could have chosen anywhere to get married but we chose this place because it’s “eco friendly” and the privacy of being away from everything. We thought it would be perfect for our very sacred and intimate wedding ceremony. We payed for our friends to come out from Oregon and we are from San Diego. We left after the first night. Here’s why… For starters, if you’re expecting a luxury retreat center like the website and pictures state, you’re in for a real treat like we were. The land is pretty, sure, however, this place is completely over priced for how run down it is, no amenities and how rude the staff are. I wouldn’t pay anymore than $80 a night here and that’s for the upgraded ocean view rooms. I must state that there was blood on the sheets (pics added) and dead bugs in our bed which Jeanie, the owner, didn’t seem too bothered about. The “free coffee” in the morning was cold from the prior day and cold showers. Starry - She’s your unfriendly welcome staff that has absolutely no hospitality skills and or just basic people awareness. Upon arrival she very coldly greeted us after a very long trip and 1.5hr drive up and before even getting to the front desk asked us for our credit card. It seemed like every question we asked her was a bother.Hot tub - doesn’t work. Don’t bother! Pool - Freezing cold! Fitness Center - Doesn’t exist. Maybe a couple of broken gym machines dusty and pushed into the corner of a dirty room. Beach - can’t swim in it because it’s too unsafe. Food - Have to drive to get it or they will charge you $45 for dinner/$25 for breakfast but only if you have a party of 6. So when we asked Starry for extra meals she rolled her eyes and said if it’s not more than 6 people then it’s costing them money (at $45/$25 a person!) Jeanie - who was so sweet over the phone when we spoke is actually really unorganized and when approached about our disappointment did not want to hear any feedback and was extremely rude. She didn’t accept our feedback at all and dismissed us when we tried to share our experiences with her. Her rudeness and attitude toward us was shocking and this was all the day before we were supposed to get married. This was one of the most stressful times for us as we had to less than 24hours to find a new place to stay for ourselves and our friends we flew out and we had to find a whole new location. Nobody deserves to experience this kind of thing and especially the day before your wedding. On top of that she proceeded to charge us over $1000 after we left for a horrible experience that happened in less than 12 hours after she said she would refund us which I actually had to argue for my money back! We had to cancel our cards to make sure they didn’t charge us more! Nightmare! I would not recommend anyone to stay here unless you want to end up with all your money gone and more stressed than you arrived! Absolute NIGHTMARE!
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jeanne Sunderland, General Manager at Hawaii Island Retreat at Ahu Pohaku Ho`omaluhia
Responded Mar 19, 2022
The dissatisfaction of these guests began the moment they stepped out of their cars and asked if they had to wear masks. Since they were un-vaccinated, they were instructed to wear them, just as we do with all our un-vaccinated guests. It's a difficult situation for all and we've settled on our policy as everyone responsible for a public place must. They were displeased and irritated from that moment on. As soon as they left, our staff went to check "the blood on the bed" which was wet and fresh. It was obviously placed there by these folks that had just left since there was no way for it to be otherwise. This vindictive action casts obvious doubt on all their other allegations. We have all ready spent numerous hours pre-planning and making many exceptions to accommodate their "wedding." To waste more time countering their false allegations is not worth the time it would take to do so. We occasionally have guests that do not understand what it means to be eco-friendly, ie. no heating in the pool and no air conditioning. Invariably, they find other, more commercial hotels to their liking, as it should be.
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Lauren N wrote a review Jan 2022
5 contributions
We booked for 3 nights and ended up only staying for 1. We are avid travelers & have stayed in yurts many times before, but I have never stayed in one where you could see through to the ground. We could also clearly hear the normal-volume conversations of guests in the adjacent yurts -- perhaps the bungalows offer a touch more privacy. (We did find it odd that, with all the acreage available to them, they put the yurts all just feet from one another.) The beds and pillows both need to be replaced but were fine for one night. We were told to make sure we shut the hot tub promptly after use, as it's solar powered, but the water in the hot tub was no warmer than the pool. Maybe it's better in the summer. We just decided we would rather cash in on some points and stay somewhere more comfortable for our last two nights in Hawaii. If we didn't have those points, we would have dealt with staying put. It wasn't BAD, and I would have liked to see what it was like maybe pre-covid, where perhaps they were better staffed, etc. I debated leaving this review because, based upon the responses the other reviews I have read, the manager doesn't seem particularly open to critique, which is too bad as this place has potential.
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Date of stay: January 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Chris M wrote a review Jan 2022
8 contributions3 helpful votes
Beautiful property, quiet and secluded but service and communication were not up to par for a resort that charges what they do. We booked a bungalow for our honeymoon and I sent them an email before we arrived asking “could we potentially do a private dinner during our stay?” I received an email response that said “we can do dinner on 12/31 or 1/1.” Since I had asked very specifically for a private dinner, the response was confirmatory and sounded to us like we would be getting a private dinner. What we received instead was a buffet meal with all the other guests of the hotel of steamed broccoli, roasted carrots, salad and chicken (which they ran out of and didn’t have enough for all the guests) for $45/person. I wrote them after we left and explained our disappointment in the miscommunication and what I received was a series of rude and condescending responses from Jeanne. While she offered to refund “part” of our cost for dinner, she took no responsibility for the miscommunication of her staff and told me to “take responsibility for your desires and express them in a clearer way.” I dont know how I could have been more clear than asking specifically for what I wanted, but somehow it’s my fault they didn’t communicate clearly? I would have happily given this resort a higher rating but after her rudeness, will never be staying there again. Based on other negative reviews seems like arrogance and bad communication are par for the course at Hawaii Island Retreat! Buyer beware!
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jason D wrote a review Oct 2021
Sacramento, California9 contributions6 helpful votes
Certainly our “stay” was the worst one I have had in ten years. We travel about 2-4 times a month, make reservations often and are young, tech savvy people. I reserved a stay here for my wife and I for our 10 year anniversary. Upon arrival (after driving in the dark from the airport- 1.5 hours) we were greeted through an intercom and a locked gate- no instructions at all on the check in. When I reported we had a reservation I was told that that was impossible and that I needed to leave. I tried to explain we had a reservation and if they had had any suggestions or could help us out some way- to be cut off and told they “HAVE NO ROOM”. I certainly understand I could have caught someone on a bad day, but they were unwilling to let us in to use the internet, talk to one of their supervisors or anything else. We’re told again that we needed to leave because there was no way we had a reservation. However we had a confirmation, confirmation email and a bill that they had already charged us. I guess that’s what you get for paying in advance online. I would strongly urge anyone to avoid this business. Unless you would prefer to turn your vacation into a mad scramble to find a new place to stay in the middle of the night. After 4 hours and absolutely no help from this business, we were able to find another place to stay. We stayed at Grand Naniloa Resort Hilo. There were were greeted by kind and welcoming people. They provided us with a free upgrade after hearing about our experience at Hawaii Island Retreat. I would strongly recommend Grand Naniloa Resort or anywhere else over Hawaii Island Retreat. They do not honor reservations at all. I fear if I had made this reservation for my parents, they would have been sleeping in their car that night. It was only because I’m technologically savvy that I was able to find new accommodations at the last minute. Additionally if you book accommodations last minute it will also end up costing more as it did for us. However we were happy to find anyone willing to take us for our vacation. Do not trust your money or your reservation with Hawaii Island Retreat. It will mean nothing when you get there. You’ll be out hundreds of dollars, forced to pay hundreds of more for another place and significantly more driving after they drop you once they have your money. Avoid them at all costs. We sincerely hope this review will help the owners see their errors and correct it. We also hope to save others the headache and stress we experience. This is certainly the right business. I have noticed this business likes to write “this person has us confused with a different business”. Whenever someone writes a negative review. I am not confused but the operation of this location seems very confused about what a reservation is for.
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Evan T wrote a review Aug 2021
1 contribution
This center offers many different packages: a luxurious stay in the main building, a private night in the villas, or a more rustic, simple vacation in their yurts. I spent a week in the main building with my partner. I was overwhelmed by how beautiful and well-kept the grounds were, despite the fact that there was a consistent peacefulness. Staff was friendly and consistently kind. No matter what special requests we came up with, they had an answer that made our lives easier. We were so impressed by staff, that we made a point to get to know everyone in the center. This is the perfect place for a couple, or a family - probably not the place for someone looking for a raucous party. That said, it's affordable enough that you can invite a bunch of friends and bring the party with you! You will get whatever you need out of your stay here. This place is magical.
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Date of stay: July 2021
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Room Tip: Understand the difference between the rooms, villas and yurts!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BeccaF wrote a review Aug 2019
2 contributions11 helpful votes
Beware. This place is a total scam. Overpriced to begin with, but terribly rundown and understaffed. Not to mention sketchy business practices, dishonesty, and sneaky fees. The grounds are beautiful and it's certainly a peaceful place, but better for a day hike or quick visit than a weekend stay. That's mostly because of the staff. When we arrived we were lead to an old, buggy yurt with a stained bedspread, located a couple of feet from several other yurts. It's less seclusion and more like a crowded summer camp environment. Showers were located in a separate building and it was very hot. Nothing luxurious about it. The grounds and lobby area are worn down and dilapidated, and the front office seemed surprised about our arrival. There was only one other guest on the property, and the entire place had a haunted house feel. We decided to leave since this was not the kind of place where we wanted to spend any additional time, but the manager said it would cost us $300 (nearly the cost of our two nights at the yurt) in cancellation fees. She offered to show us one of the rooms in the (empty) house, and offered us an upgrade since no one else was staying on the property. We checked out the room which was significantly nicer than the yurts with a nice bathroom, good bed and sheets, and a nice view of the grounds. We still weren't thrilled about staying on the property, but didn't want to waste the $300 and struggle to find somewhere else to stay on a Friday afternoon. We agreed to stay in the room, and traded in our yurt keys for room keys. Note - There was no mention of fees then or at any other time during our stay. When we checked out, we were emailed a bill which showed two $75 charges for "upgrade fees", something we had never heard about before. I inquired with the front desk who took 24 hours to get back to me, then made up a story about informing us of the fees and how we agreed. They then wrote a long list of all of the "value" we got from staying in the room, and how much money we "saved" by getting the upgrade. Keep in mind, we were charged additional money. Subsequent phone calls and explanations were dismissed. It's very disappointing to write a review like this, especially when we loved the idea of a green place that's so close to nature, but we encourage everyone to stay somewhere else when visiting the Big Island, this place is sure to leave you with a bad taste in your mouth.
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Date of stay: August 2019
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Room Tip: Avoid yurts, outdated and so hot.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
10 Helpful votes
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Response from hawaiiislandretreat, Guest Relations Manager at Hawaii Island Retreat at Ahu Pohaku Ho`omaluhia
Responded Aug 19, 2019
Becca, Your review is mean spirited, inaccurate and intentionally misleading. Considering how happy you appeared to be when you were here and how eagerly you accepted and seemed to enjoy what we provided, it seems curious that this shows up after we declined your demand to be given something for nothing. You received a room valued at $383 per night for just $270 per night. The room was an upgrade from your original reservation and you were told twice that there would be an upgrade fee. That information was clearly conveyed to you by our General Manager and again by our Director of Market. Our owner was present during the exchanges and verified that, yes, you were told. For you to say you didn't know is blatantly false. As a courtesy, you were gifted breakfast each morning of your stay. The total value of that was $100. In addition, our General Manager reduced our standard upgrade fee for you from $90 per night to $75. When you were ready to leave, you were asked twice if you wanted to review your invoice before charges were processed. You declined both times so we offered to email a copy to you. You received it within an hour of your departure then immediately called to complain. The person who took your complaint wasn't present when the conversations over the upgrade fee took place. She let you know she would need time to research it and that we would get back to you the following day. We did follow up the next day and, when you didn't get the response you wanted, you threatened an assortment of vile actions unless we complied. At least in this arena, it appears you're a person of your word. If anyone is doing any scamming, it's not us. Guest Services Hawaii Island Retreat
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Cam wrote a review Aug 2019
1 contribution
Aloha. I LOVED my experience on my recent stay at Hawaii Island Retreat! I felt welcome the minute I arrived and was warmly greeted until the minute I left. The whole staff went above and beyond to ensure my stay was AWESOME. HIR is a very special place full of peace and sacred energy all around. I feel fortunate to have been able to experience the incredible living example of where sustainability and permaculture mix with luxury and transformation. I highly recommend it. The entire property is pesticide free, eco friendly, organic and is breathtakingly beautiful with views of the ocean from the seaside cliff. There is a fantastic salt water infinity pool which I felt like I was floating in heaven. I watched the stars at night and felt refreshed each morning. I stayed in one of the luxurious yurts and it was exactly what I wanted. I deeply enjoyed the peace and quiet since I value my privacy and love my solitude which was undisturbed. I dislike A/C so I really appreciated the fans and natural fresh air that breezed through my yurt windows. My bed was extremely comfortable. The yurts have their own private bathroom with a sink and toilet. The showers are conveniently located close to the yurts and have dispensers of organic body wash, shampoo and conditioner made from the land. They smelled so nice and made my hair and skin feel silky smooth. I felt a genuine connection to nature and I really enjoyed spending time in the gardens and the open courtyard. Positivity and good vibes abound. The architecture and construction of all the buildings on the premises are lovely. The Legends & Lore Walk and visit with the Council Stones in the sacred valley was fun and I learned a lot about the sacred and medicinal plants of Hawai’i along with interesting facts about the culture, land, history and traditions which I thought was extremely cool. The food was healthy, delicious and delightfully fresh farm to table organic meals with lots of fruit and veggies which were beautifully prepared. There was a glass water bottle which I was provided with in my yurt so I was able to refill it with fresh, clean drinking water as often as I needed to stay hydrated. The Applied Kinesiology Massages and spa treatments were magical. I felt an authentic healing of mind, body and spirit. Jeanne is a gifted healer. I feel inspired by her love and dedication to transformational sustainability. Thank you Robert, Jeanne, Daemion and the rest of your wonderful ‘Ohana at Hawaii Island Retreat for creating a slice of sustainable paradise and for making my stay truly exceptional, uniquely transformational and for treating me like family. I will forever cherish my experience and I am already looking forward to my next visit. Aloha.
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Date of stay: August 2019Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from hawaiiislandretreat, Guest Relations Manager at Hawaii Island Retreat at Ahu Pohaku Ho`omaluhia
Responded Aug 17, 2019
Aloha, In every way, it was a joy to have you with us! We look forward to your return whenever that's possible... Mahalo nui loa, Guest Services Manager Hawaii Island Retreat
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PRICE RANGE
$501 - $508 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hawaii island retreat at ahu pohaku ho`omaluhia hotel kapaau
LOCATION
United StatesHawaiiIsland of HawaiiKapaau
NUMBER OF ROOMS
20
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Frequently Asked Questions about Hawaii Island Retreat at Ahu Pohaku Ho`omaluhia
Which popular attractions are close to Hawaii Island Retreat at Ahu Pohaku Ho`omaluhia?
Nearby attractions include Kohala Mountain Road (3.0 miles), The Original King Kamehameha Statue (3.1 miles), and Keokea Beach Park (3.8 miles).
What are some of the property amenities at Hawaii Island Retreat at Ahu Pohaku Ho`omaluhia?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
What food & drink options are available at Hawaii Island Retreat at Ahu Pohaku Ho`omaluhia?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Hawaii Island Retreat at Ahu Pohaku Ho`omaluhia?
Yes, free parking is available to guests.
What are some restaurants close to Hawaii Island Retreat at Ahu Pohaku Ho`omaluhia?
Conveniently located restaurants include Kohala Coffee Mill, Kings View Cafe, and Gill's Lanai.
Are there opportunities to exercise at Hawaii Island Retreat at Ahu Pohaku Ho`omaluhia?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hawaii Island Retreat at Ahu Pohaku Ho`omaluhia offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Hawaii Island Retreat at Ahu Pohaku Ho`omaluhia have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hawaii Island Retreat at Ahu Pohaku Ho`omaluhia accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.