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Gran Melia Golf Resort Puerto Rico

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6,032 Reviews from our TripAdvisor Community

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Showing 5,251: English reviews
Sarnia, Ontario
Reviewed January 25, 2015

Stayed here for 5 days and 4 nights visiting Puerto Rico for the first time. While beautiful and clearly well looked after, the main issue we had with this resort was how isolated it was. A great destination if you want privacy, good food, and a great spot to just simply relax and unwind. We felt very safe at this...

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Helpful?
6Thank SunSeekerRon
Gran_Melia_PR, General Manager at Gran Melia Golf Resort Puerto Rico, responded to this review

Dear SunSeekerRon, Thank you for your recent stay for taking the time to write about your experience in our Gran Melia Golf Resort Puerto Rico. I was pleased to see that you enjoyed your room, found the facilities and the restaurants. Every Gran Meliá collaborator works really hard with the purpose to give the best service to our guests. We...

Webster, New York
Reviewed January 25, 2015

Just returned from a week at the Gran Melia , Our experience from check in to check out was warm , efficient , and friendly . We did not upgrade to the Red level , and other than the lack of poolside service at the main pool , we had a great time . We had the breakfast buffet (...

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2Thank mark b
Gran_Melia_PR, General Manager at Gran Melia Golf Resort Puerto Rico, responded to this review

Dear mark b, Thanks for choosing our resort to spend your last family vacation with us, and as well thank you for the review. We are glad to know that you enjoyed the resort, especially the room; it is our goal to make sure your stay was graded 5 stars and are happy to have accomplished it. We really appreciate...

Hingham, Massachusetts
Reviewed January 25, 2015

We had a blast. Beautiful place and they took such good care of us. The Red Level is awesome. Leslie Melendez and Ruben Vanos at the Red Level Bar looked after everything we needed. If you needed dinner reservations, they made them. If you wanted to change a reservation for even your transport shuttle, they took care of it. The...

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Helpful?
2Thank industrialtech
Gran_Melia_PR, General Manager at Gran Melia Golf Resort Puerto Rico, responded to this review

Dear industrialtech, Thank you for sharing your comments with us! We are glad to hear that you enjoyed your stay our exclusive Red Level service and facilities. I can’t thank you enough for posting your comments about recent stay, especially your compliments for our employees Leslie and Ruben , with their dedication and compromise; they are without a doubt an...

Albany, New York
Reviewed January 24, 2015

I and my wife stayed there three nights at Red Level Ocean Front room from Jan 19 through Jan 21. We both enjoyed every seconds of time we spent there. Nice room, garden area, beach and swimming pool. Only complain is No Microwave at all. We ordered the food the first night, we had to throw the left overs other...

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1Thank avidtraveller107
Gran_Melia_PR, General Manager at Gran Melia Golf Resort Puerto Rico, responded to this review

Dear avidtraveller107, Thank you for your recent stay in our Gran Melia Golf Resort Puerto Rico and for the perfect review. Is an honor to know that you were able to enjoy every second of your stay. We are glad to hear that you like the rooms, the beach are and the swimming pool. Regarding the microwaves we with have...

Temple Hills, MD
Reviewed January 23, 2015

We stayed at the Gran Melia Golf Resort in Puerto Rico from December 27, 2014 - January 3, 2015 celebrating our honeymoon. The resort itself is absolutely beautiful. It is mostly outside and has its share of wild life with birds and a koi pond in the lobby. In addition to the usual restaurants on site, there are quite a...

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6Thank MsRickie
Gran_Melia_PR, General Manager at Gran Melia Golf Resort Puerto Rico, responded to this review

Dear MsRickie, Thank you for choosing our Gran Melia Golf Resort Puerto Rico to celebrate your honeymoon. We appreciate you point out the beauty of our property and the amazing nature and views. Regarding the room accommodations we have many options including rooms with kitchenette was per guest request. We apologize for the inconsistencies with the housekeeping services; they have...

Long Island, New York
Reviewed January 22, 2015

Thank you Gran Melia for all you did to make our family vacation enjoyable and stress free. Special thanks to Yessenia Puente and her team for managing all our requests pre-arrival and making sure we were all happy with our accommodations. We upgraded to Red Level, which without a doubt is the way to go. The resort is gorgeous! Beautiful...

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2Thank Lillian A
Gran_Melia_PR, General Manager at Gran Melia Golf Resort Puerto Rico, responded to this review

Hello Lillian A, Thank you for taking the time to give us your review and for acknowledging how enjoyable your experience was during your stay. Our staff truly cares for our guests and we love to see that shine through. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel...

Virginia
Reviewed January 22, 2015

I went for a trip with my husband- read the reviews- was very grateful to get the information that you have to rent the car from the avis at the resort to have parking(I think you could probably get away with it but it would be a huge hassle if your car got towed). The room was lovely (was not...

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1Thank VirginiaDani68
Gran_Melia_PR, General Manager at Gran Melia Golf Resort Puerto Rico, responded to this review

DearVirginiaDani68, Thank you for choosing our resort for your recent vacation. We are glad to hear that your overall experience was good, as we wish it has been perfect instead. It is great to hear that you had the opportunity of exploring the most beautiful tours and places of the eat part of the island. We apologize for the situation...

Reviewed January 21, 2015 via mobile

Nice room and grounds are beautiful. Great pool and beach. Definitely upgrade to red level. It is worth it. Tony our concierge was amazing. He was able to book a trip for 12 to bio bay when everyone one else said no availability. He arranged a bacardi tour with transportation for half the price the tour desk quoted. His recommendation...

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3Thank Jo A
Gran_Melia_PR, General Manager at Gran Melia Golf Resort Puerto Rico, responded to this review

Dear Jo A, Thank you for your recent stay with us at Gran Melia Golf Resort and for your valuable feedback during your stay. We are very focused and committed on giving a great service and exceeding our guest needs. We appreciate your attention to the details, details that highlight the quality of the overall experience we provide to all...

Houston, Texas
Reviewed January 21, 2015

I booked a room at this resort because my sister chose to have her wedding here. When I booked my room online, I opted to pre-pay for breakfast. I checked in very late on a Sunday. The hotel front desk was friendly. I didn't have to wait long before a golf cart arrived to take me to my room. The...

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3Thank HoustonMoni
Gran_Melia_PR, General Manager at Gran Melia Golf Resort Puerto Rico, responded to this review

Dear HoustonMoni, Thank you for your recent stay to attend such a special event as is a wedding, especially from a family member. We kindly appreciate the compliments about the beautiful rooms and the facilities. We regret that your experience with the service was poor. Being on a tropical area mildew smell can develop in some rooms, but it is...

New York City, New York
Reviewed January 21, 2015

We booked a room here...close to the golf course aka the parking lot. This was like the projects of the resort. You really have to ensure that you are staying in the red level part of the resort, which is indicated by a red leaf. If you don't get red level your room will lack basic amenities (i.e. no cordless...

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Helpful?
3Thank Vinnes
Gran_Melia_PR, General Manager at Gran Melia Golf Resort Puerto Rico, responded to this review

Dear Vinnes, It was a pleasure having you here. Thank you for the feedback on your recent stay. We appreciate your compliments about our exclusive Red Level Service. We sorry that your perception regarding the non-red level rooms is poor. Red Level have added amenities that most of our guest value, but our service level and room standards in both...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
With an idyllic location on Puerto Rico's northeastern coast in Coco Beach, Rio Grande, Gran Melia Puerto Rico brings the privacy and exclusivity you deserve and allows you the opportunity to escape from the rest of the world. From the moment you step inside this tropical oasis, you will be enveloped by the beauty and grandeur of Gran Melia Puerto Rico. Boasting a world-class YHI spa, the nearby Trump International Golf Club and the best pool on the island with four integrated whirlpools, Gran Melia Puerto Rico is the place to live the true resort experience in Puerto Rico. ... more   less 

Additional Information about Gran Melia Golf Resort Puerto Rico

Address: 200 Coco Beach Blvd. | Highway 955-I, Rio Grande 00745, Puerto Rico
Location: Caribbean > Puerto Rico > Rio Grande
Price Range: $131 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Melia Golf Resort Puerto Rico 4*
Number of rooms: 486
Reservation Options:
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Also Known As:
Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
Gran Melia Rio Grande
Sol Melia Rio Grande
Paradisus Puerto Rico
Gran Melia Golf Resort Puerto Rico Rio Grande
Hotel Style:
#2 Top resorts Hotel in Rio Grande
#3 Luxury Hotel in Rio Grande
#3 Spa Hotel in Rio Grande
#3 On the Beach Hotel in Rio Grande
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Questions & Answers

Here's what travelers have asked, with answers from Gran Melia Golf Resort Puerto Rico staff and other travelers.
162 questions
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Clementon, New Jersey

PLEASE HELP LOTS OF QUESTIONS!!!!!

I was able to purchase this hotel as a Groupon deal for my best friend's 40th birthday. We aren't traveling until June 18th and this will be both of our first times in PR. The photos took my breath away and the cost was reasonable enough for me to surprise her with the gift after having some pretty rough times lately. I am really hoping this much needed getaway gives us a chance to escape the blues.

I know about the deposit per night, but usually deposits are returned unless you use them. However it seems like people are stating that they are getting charged for ludicrous items. (Towels cost what?) Or complaining about the treatment and true condition of the property. Then some are saying its a dream come true.

We don't expect million dollar service, just a good, peaceful beautiful time. Without me feeling the need to hide a credit card statement from my husband. We are extremely excited to be taking a trip together (having our own families and work makes that hard). Some person even said they were charged an upgrade fee of $3k?!! That is what scared me enough for someone who has been here to hopefully set my mind at ease.

What is included in Red Level? Is it a better option than paying a la carte? We are blessed to have breakfast included in the Groupon (thanks!) but it seems the Red Level doesn't do much more than that?

We've been hoping to come to Puerto Rico for years. Any advice would be truly appreciated. This place is very very pretty. I truly hope its the paradise it appears to be in the photos! The pool alone is amazing!!

Also more about the beach? Do swim shoes help with the rocks or don't bother. How about excursions (budget friendly).

Thanks to everyone who replies in advance. I will be responding after our return.

Happy Travels!

over a year ago
1 month ago

See all questions (162)

Questions? Get answers from Gran Melia Golf Resort Puerto Rico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“first floor if possible.”
 of 5 bubbles michaelfA4816TB, yesterday | Read review
“Red Level for couples is the only way to go. Ocean View Rooms have a great view. Adut Pool is near Bldg. 20 of the rooms, if you want to be close to the pool.”
 of 5 bubbles paulpS9394UL, 2 days ago | Read review
“Building 15”
 of 5 bubbles sprynurse1, 3 days ago | Read review
“Ask about upgrading to Red Level. The rooms are the same as the other rooms, just added perks.”
 of 5 bubbles jolies193, 3 days ago | Read review
“add refrigerator and microwaves for people with families. ”
 of 5 bubbles lanellj2017, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question