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Alila Jabal Akhdar

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Plot No 4, Al Roose, Jabal Akhdar, Nizwa 621 Oman
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2267)
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Panoramas (34)
Room & Suite (536)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Alila Jabal Akhdar
Updated 07/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 5 hotels in Jabal Akhdar
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Perched 2,000 metres above sea level, Alila Jabal Akhdar is an oasis of relaxation set in one of Oman’s most spectacular and untouched areas. Located in Jabal Akhdar, meaning “The Green Mountain” in Arabic, this landmark luxury resort lies at the heart of the Al Hajar mountain range, perfectly positioned for exploring the region’s magnificent, rugged landscape and rich history. LEED-designed and constructed using local stones and wood, traditional Omani architecture meets contemporary style to create a uniquely relaxing environment that merges seamlessly with the surroundings. A haven for adventure travellers, nature lovers and those seeking a retreat from the desert heat.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Hiking
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Arabic

Location

Full view
2178Reviews72Q+A100Room tips
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Popular mentions
Yamuna Z wrote a review Jan 18
7 contributions
Right from the location, property, staff, service et all, it was all 5 star rating at Alila. Thank you for your hospitality and warmth. Including those that I may have missed and in no particular order - Arif, Mahmoud, Ranjaray, Abdulla, Rose, Karl, the lady at the spa and yoga session (I am sorry, I forget your name), Tiwi and everyone else - Thank you for making it a perfect birthday getaway.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
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Passenger22977558349 wrote a review Jan 17
2 contributions
Unique and stunning location ; the hotel is also a marvel of architecture and beautifully designed with a lot of attention to detail and the materials employed are very qualitative all round- the grounds are extensive with a lovely trail to discover nature ; the staff is very helpful, amicable and discreet ; many activities can be organized to suit individual tastes; this is a very special place for the discerning traveller , probably the best hotel I have ever stayed at;
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
Value
Rooms
Location
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Trip type: Traveled as a couple
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Fedele_DM wrote a review Jan 9
London, United Kingdom65 contributions64 helpful votes
Alila Jabal Akhdar is a unique small hotel. Truly beautiful and perfectly maintained (would recommend the terrace suites), full of activities, it is possibly the place to stay in the Omani mountains. They could improve food - quality and service - but standard is not bad, just not in line with everything else.
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Date of stay: January 2022
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elenars900 wrote a review Dec 2021
London, United Kingdom32 contributions23 helpful votes
We stayed at the Alila Jabal for 4 nights. We really wanted to love this place, it is a beautiful property, in an amazing location and nicely designed. The view is breathtaking and the property well kept. Unfortunately the service is not what you would expect from a 5* hotel. The staff seemed well intentioned and were consistently nice and polite, however it was a constant struggle with the most simple and basic requests. At meal times drinks took ages, cutlery was never brought, orders never materialized or were brought twice. On the last day I waited 30 minutes for a coffee and eventually gave up. We repeatedly asked not to be brought certain items from the breakfast fixed menu for allergy reasons, this went completely unheard. There were 3 of us but for the first two days I had to keep chasing for a 3rd set of bath towels. We upgraded room just after checking in (the view is too gorgeous not to get a room overlooking the cliff edge), the welcome amenities were never transferred, when some were (after chasing repeatedly) half were missing. The bikes available for guests are broken and dangerous. Please do check them before going on a ride, we found ourselves with no working brakes. Went on the 3 village tour with a guide from the hotel and when our child fell and needed 1st aid the guide did not have a kit with himself or in the car (the compartment in the car was missing the kit entirely, is that even legal?). This was truly unbelievable since the hotel recommends its guests (in print, on the activities brochures) to "carry a 1st aid kit" on trekking walks. The highlights of our stay were the stargazing/archery/geology activities with a lovely young lady (sorry can't remember her name): she was knowledgeable, engaging and cheerful, we were so impressed with her. And Ralph who took us on our second trek was also great! Food was good, besides a few glitches (their pizza is an aberration), especially at dinner we found the short menu very nicely put together, clearly the kitchen staff know what they are doing. The talent and passion of these few people felt wasted and let down by the overall poor experience. Better training would help fix all these issues, since the place is truly amazing.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2021
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824lf wrote a review Dec 2021
London, United Kingdom1 contribution
fantastic location. we had a great time at Alila with our family of 5 (incl. 3 teenagers). everything was great, except clear understaffing at the restaurant (food is great but we wait far too long) and the hotel did not provide bike rental opportunities (which is a shame in this location). the bikes provided by the hotel were broken and could not be used.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2021
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PRICE RANGE
$274 - $820 (Based on Average Rates for a Standard Room)
LOCATION
OmanAd-Dakhiliyah GovernorateNizwaJabal Akhdar
NUMBER OF ROOMS
86
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Frequently Asked Questions about Alila Jabal Akhdar
What are some of the property amenities at Alila Jabal Akhdar?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Alila Jabal Akhdar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Alila Jabal Akhdar?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Alila Jabal Akhdar?
Yes, free parking is available to guests.
Are there opportunities to exercise at Alila Jabal Akhdar?
Yes, guests have access to an indoor pool, a fitness center, and fitness classes during their stay.
Does Alila Jabal Akhdar have airport transportation?
Yes, Alila Jabal Akhdar offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Alila Jabal Akhdar?
Yes, dry cleaning and laundry service are offered to guests.
Does Alila Jabal Akhdar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Alila Jabal Akhdar?
The staff speaks multiple languages, including English and Arabic.
Are there any historical sites close to Alila Jabal Akhdar?
Many travelers enjoy visiting Tanuf Ruins (7.5 miles).
Does Alila Jabal Akhdar have any great views?
Yes, guests often enjoy the mountain view available here.