We stayed in two king rooms in the new section - both lovely well equipped rooms. The staff are all absolutely superb - very helpful and provided any extras we asked for promptly - kettle - large cups for tea etc. Only downside no robes - bad lighting for makeup - and no cushions on the wooden pool loungers. Easy access to everything in Grace Bay - but if breakfast was included it would be perfect.
We are regular visitors to TCI as we have family living here. We’ve stayed at four other properties and in terms of value for money Oasis was the best so far. What’s good: staff are super friendly and helpful, always checking we are ok. Transport to beach is on demand and takers 5 minutes. Bikes available which we borrowed every day to cycle into Grace Bay ( 10 mins). Rooms are modern and equipped as advertised, not luxury but everything worked as it should. The square pool was very clean and big enough for swimming. Very few people used it. Our very minor criticisms were that there is not yet a breakfast service ( but we know this in advance) so that means buying some bits from Grace Gourmet and prepping your own in your room. Staff are saying that breakfast will be offered soon but they haven’t got it set up yet. The other very minors are the sun loungers by the square pool don’t have cushions and are quite hard to sit on for any time. The ones by the small pool are better. Our balcony in 412 was south facing so,had full sun in the day which made it unusable until sunset. I think all the rooms facing the pools did not have this problem. Anyhow for the price ( relative to TCI) we were delighted with Oasis and I am sure we will return.…
Lovely 5 night stay with friendly and helpful staff. Stayed in a 2 bedroom suite which was spacious and clean. Washer, dryer and kitchenette excellent. The room overlooked the smaller pool which peaceful. The grounds were well kept and comfortable. The staff were gracious and kind always available with helpful suggestions and ideas. Highly recommend and would stay again. The beach by the hotel(across the road) is gorgeous! The design of the bathrooms allows floor to get to wet— problem solved with extra floor mat. Also wish there was a hook in bathroom for robe or nightgown.
The property and service is awful! Response time is awful! I left a sentimental item there called in the taxi and was told they had it then two weeks later apparently now it’s lost. I offered to pay and no one picks up the phone or responds to emails. They offer a 15 discount as if I would return to this awful customer service! Be ware the hotel has theives and bad management! I emailed them 12x in two weeks see all the emails to prove it! They are liars and do not care about guest like other hotels! This would never happen at the Ritz!
I couldn’t recommend this hotel enough. This place was AMAZING. Nice comfy beds, ice cold AC, clean rooms, what more could I ask for? The hotel staff was awesome and SOOOO helpful. Shoutout to Nev, Jun, and Widley!!! They really made our stay awesome. It’s a little walk to the beach, but no biggie and they have a golf cart that was always there when we needed them. We never had to walk back. Free parking so if you rent a car there’s plenty of room to park. Would 100% come back again.