Super cute hotel a super short walk from the beach. It's not on the beach, but they get you there with a golf cart or it's a 5 min walk. The property is truly an oasis with lush greenery around and 2 swimming pools. They provide bikes to get around and everything is super close: you are 5 min bike ride away from the grocery store and a ton of restaurants in Regent Village and surrounding areas. The rooms are modern, clean, with good Wi-Fi and mini fridge. It would be great if they had at least a coffee station on the property instead of coffee machines in suite, but in this COVID era not having a general-purpose area saves us all from spreading the virus. Overall fantastic place and we will definitely be back!
We were booked to stay here the first week of July for 10 days, 2020. Due to the boarders being closed we can’t come. They don’t want to refund us our room rate. We can’t help the boarders are closed and un able to make this trip!! Which, was for our 30 Anniversary. Save your money! Looks elsewhere.
I've been scammed by this hotel - they cancelled the booking as the hotel was closed on the dates that I booked, but refused to return the money. They claim that a "non-refundable rate" means that I don't get a refund even if they cancel! Travellers - beware.
You have stolen your potential customers money and given them NO SERVICES or anything in return for taking their money and YOU cancelling their trips. THIS IS A GLOBAL PANDEMIC. Circumstances have changed and people are unable to travel whether in 12 months possibly even 24 months from now. YOU were unable to accommodate us when we were able to travel. Therefore you must refund our money. Or you will be put out of any future business. Do not underestimate the power of social media and upset customers. REFUND YOUR CUSTOMERS.
I have booked a hotel room for 7 nights and was looking forward to visiting. Our flight has been cancelled owing to Turks & Caicos closing their borders to all regional and international travel. In addition to this the hotel is currently closed. I have tried to cancel my booking however have been told this is not possible and only a voucher can be issued. This is despite the fact that even if I could get to your hotel I wouldn’t be able to check in as you are closed. As you are not able to provide the service that I have paid for I do not believe that a request for a refund is unreasonable however several e-mails have not been responded to and whenever I call the manager is not in. I have also been told the hotel will pass messages on but that they do not have contact details for the manager. This is the fifth cancellation I have had to arrange, however this is certainly the most difficulty I have endured. I appreciate that this is a difficult and busy time for the industry and this hotel but would have appreciated you demonstrating common sense and a level of customer service in keeping with your brand. I will certainly never stay at this hotel based on my experience so far.…