My Stay in Turks and Caicos at Island Club Turks Grace Bay In my search for a place to stay in Turks and Caicos, I reviewed many options, I checked amenities, websites, location, safety and customer reviews. The Island Club Turks ranked high in all areas checked. The reviews spoke highly regarding the service they received, which is a big plus for me and one of the main reason I chose Island Club Turks Grace Bay over other locations. After booking, I receive an email asking if I had any questions or concerns, I had several (1st time on TCI) and I received a prompt response every time an email was sent, I took this as a good sign. Prior to arriving in Turks and Caicos, airport transfer arrangements were made with K’s Taxi and Tours, an Island Club Turks Grace Bay recommendation($11 per person). Kalvin, the driver was wonderful, personable and safe. He made himself available to us throughout our stay, he felt like a friend from the moment my friends and I met him. Kalvin called Island Club Turks Bay as we approached the property, letting them know we would be there shortly. Upon our arrival, the outer appearance of Island Club Turks Grace Bay was deceiving, you really couldn’t tell the gem it was from the outside. When I went into the office, I was greeted by “Love” her kind and inviting demeanor, was very welcoming. “Love” took us to our deluxe two bedroom apartment, it definitely nice for the price (2 floors, small front balcony facing Grace Bay Rd, Master Bedroom balcony facing pool, 1.5 bathrooms, WI-FI, full kitchen, utensils, furnished patio with grill…etc). The deluxe units are clean but a little dated, supreme units are updated and eventually all units will be. I also was informed Island Club Turks, Grace Bay is expanding to a property next door, and will have more units available. Island Club Turks, Grace Bay is perfectly located on Grace Bay Rd, close to the beach, coffee shops, great restaurants, grocery store, ice cream shops, souvenir shops and a casino, that area all within a safe 5-10 minute walk. Most importantly, the customer service at Island Club Turks, Grace Bay was absolutely wonderful, from our arrival to my departure, we felt welcomed, like we were a guest in someone’s home. On a daily basis, we always received a warm greeting from the staff. Anna, Love, Keke, also checked to make sure we had whatever we needed and provided information and area directions when needed. Scott who I believe is doing the upgrades on both properties was recruited by another staff member to inflate my large floating peacock and although it was never actually inflated, it definitely wasn’t because of his lack of trying. We throughly enjoyed our 5 day stay at Island Club Turks, Grace Bay. However, in our preparation to return back to Chicago I received news that I tested positive for Covid and had to stay, my friends were negative and able to leave. In total disbelief, anxiety high I reached out to the Island Club Turks staff, their understanding and concern for my well being was awesome. Even though I had to quarantine, I never felt alone. Anna checked on me daily via the Whatsup App, dropped lunch off on the patio and even went to the grocery store for a few items. I will forever be grateful for Anna’s kindness, it was truly above and beyond. I also must state, whenever I sat out on my balcony, the Island Club Turks staff would always greet me with a smile and ask how I was doing, I felt like they all genuinely cared. In conclusion, as a seasoned traveler I’m definitely a fan of the Island Club Turks, Grace Bay. The location, accommodations cleanliness and size, on site security and most importantly the customer service has made me the Island Club Turks biggest fan, my expectations were definitely exceeded.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.