11 Sandcastle Road, Grace Bay TKCA 1ZZ Providenciales
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ports of Call Resort
Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 22 hotels in Grace Bay
Location
4.6
Cleanliness
4.4
Service
4.4
Value
4.5
Travelers' Choice
The Ports of Call Resort is located within the beautiful Grace Bay area on Providenciales, an island of the Turks and Caicos, and is only a short 15-minute drive from the Providenciales airport (PLS). The property comprises of a central building featuring a welcoming reception, business center, breakfast room, fitness room, and poolside bar. Ports of Call Resort has fully renovated studio rooms approximately 325 sq ft offering pool view (some with balcony or terrace) and others with garden views, one-bedroom suites and three-bedroom villas. Rooms are located in two three-story buildings (no elevator) surrounding a tropical pool area that creates an intimate boutique setting. For your enjoyment, the tropical outdoor facilities include a poolside bar and lounge, table tennis, billiard table, pool, hot tub, comfortable chaise lounges, patio seating, shade umbrellas, towels, and a dedicated children's play area. Ports of Call Resort has a designated beach access to the awe-inspiring Grace Bay Beach complete with lounges, umbrellas, stand up paddle-boards, and kayaks, and is only 300 yards from the property. A shuttle runs each hour and beach towels are provided. The property also includes the Shops of Ports of Call. The plaza offers a variety of restaurants, bars, gift and clothing shops, as well as a spa, hair salon, ice cream parlor, dive shop, conference space, fishing charter, and auto/scooter rentals, further enhancing the Resort's array of services and amenities. Daily continental breakfast and in-room wifi included in all room rates.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Boating
Babysitting
Secured parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Saltwater pool
Shallow end in pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Diving
Snorkeling
Evening entertainment
Table tennis
Board games / puzzles
Children's playground
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Photo copier / fax In business center
Spa
Salon
BBQ facilities
Baggage storage
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Refrigerator
Cable / satellite TV
Sofa bed
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Spanish
Location
Full view
90Good for walkers
Grade: 90 out of 100
24Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
Contact
11 Sandcastle Road, Grace Bay TKCA 1ZZ Providenciales
Getting there
Rental CarsSee rental cars from $75/day
1635Reviews97Q+A100Room tips
Reviews
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Most Recent
My wife and I enjoyed our 5-day stay here. Short cab ride from the airport, easy check in, room was as advertised. Had a issue with the in-room mini fridge, call ed down to the front desk, problem was addressed immediately. Nice clean rooms, friendly staff, included continental breakfast was a nice touch. A short walk (less than 5 minutes) to the beach, where they had chairs, kayaks, etc. available for your use. Many shops/restaurants within walking distance. Would definitely stay there again, might even consider the 3-bdr suites and bring the whole family next time!
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Date of stay: June 2022
Value
Cleanliness
Service
Helpful
This is a great budget option. Not far from the airport- Close to the beach, walking distance to shops and friendly staff. They offer beach loungers and activities at the beach, another plus. They offer breakfast and have a pretty good happy hour. I really enjoyed our stay.
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Date of stay: June 2022Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Dale Papke, Owner at Ports of Call Resort
Responded 4 days ago
Thank you for the great review...much appreciated. Hope you get a chance to return.
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Ports of Call is ideally located within walking distance of about 2-5 min of shops and restaurants. Rooms were perfectly clean and well appointed- we chose a king balcony room. Each room had a mini fridge and coffee maker but breakfast was included in their main breakfast area. Access to Grace bay beach was super easy as Ports of Call has a golf cart shuttle that can drop you off right at the beach if you prefer to not walk the 4 min there. Once at the beach they help you with a beach set up (loungers and umbrella) and they also have drinks available for purchase. Beach/pool towels are available at the front desk. We used the pool only once but it was nice to have access to it especially as there’s a small pool bar offering cocktails right next to it. All in all a very lovely stay made even better by the friendliness of the all the staff we encountered.…
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Parking available
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Helpful
Response from Dale Papke, Owner at Ports of Call Resort
Responded 4 days ago
Thank you for the wonderful review and for choosing to stay with us. I am sure your review will assist potential guests.
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+1
I think this is a moderately okay hotel. Not too fancy not too budget-y. The free breakfast was alright from 630-10 and there are free towels that you can exchange for the pool and beach. On grace bay beach there are umbrellas and chairs free for ports of call. The area will call a cab for you wherever you’re headed which is also super nice. Free rum punch upon check in. Also nice. Super close to the grocery store and restaurants. The only thing I didn’t like as much was the room service, it is every 3 days and in between guests unless asked. Even when asked it’s not a full clean just to make the bed and take leftover towels. We often had to ask for towels every other day when they got sandy. I just wish that aspect was a bit better. The view isn’t horrible for the location but it’s not the Ritz by any means.…
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: Bring mosquito repellent, walk as much as possible vs cab fares.
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Helpful
Response from Dale Papke, Owner at Ports of Call Resort
Responded 5 days ago
Thank you for the nice review. My apologies re your concerns re the room cleaning but like most hotels , it has been our standard for years to only change the sheets every 3 days. On the other days we simply replace amenities and change towels and of course do an overall clean.. My apolgoies if that level of service was not provided. I would appreciate you reaching out to me If your concerns were pointed out to our Front Desk or Management and not corrected quickly.
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Everyone at the front desk was great but Sandy was especially helpful with getting me checked in and any questions I had. The hotel is clean and in a central location with a quick walk or golf-cart shuttle to the beach. There are towels, chairs and umbrellas for guests to use. Room was quiet and the AC worked great. Hot breakfast is included in the stay. I felt comfortable walking around in the evening to nearby restaurants and on the weekends there are plenty of people out and about.
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Date of stay: June 2022
Location
Service
Sleep Quality
Helpful
Response from Dale Papke, Owner at Ports of Call Resort
Responded 5 days ago
Thank you for the nice review ....much appreciated. I will pass on your praise to Sandy. Hope you get a chance to return.
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+1
Great hotel. The staff was friendly, it was clean and close to everything, you could literally walk to where you were going. Aldo breakfast is served daily. My only con would be that there are no elevators. I highly recommend this facility, if you’re heading to TCI
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Ask for bottom floor if using a wheelchair, or having trouble climbing stairs, there’s no elevator
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Helpful
Response from Dale Papke, Owner at Ports of Call Resort
Responded 6 days ago
Thank you for the wonderful review. I agree that it would be nice if we had elevators but they are not common on three storey strctures in the Caribbean. As such we try and locate guests to a floor of their preference,
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Although not as large as some of the other nearby resorts, my wife and I, along with 3 boys feel that we had a much better experience. We had everything in walking distance, including food, beach, and shops without navigating a big complex. Staff was attentive, and our stay in one of the villas was more than ample in room. Wesley, one of the staff, kept our favorite beach spot ready and always helped set up our activities quickly.
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Date of stay: June 2022
Value
Rooms
Service
Helpful
Response from Dale Papke, Owner at Ports of Call Resort
Responded 6 days ago
Thank you for the wonderful review. Your take on the resort with it being small and friendly and in a great location is exactly how we try and market it. I will pass on your praise to the appropriate staff. Thank you again.
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Highly recommend. Less than 5min walk to the beach and still included beach chairs and umbrella and towel for guests. Clean, nice rooms, clean pool area. Friendly staff. Shuttle to and from airport and to beach I’d you want it. Breakfast included, has its own complex of some shops and restaurants and also close proximity to others, as well as a grocery store. Well worth it!
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Date of stay: June 2022Trip type: Traveled with family
Helpful
Response from Dale Papke, Owner at Ports of Call Resort
Responded 1 week ago
Thank you for both choosing to stay with us and also for taking the time to submit such a nice review. Happy to hear that you enjoyed your stay and hope that you will be able to return.
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+1
Loved our stay! The lobby is open, airy and clean. The lobby desk ladies were always smiling, happy and helpful. The breakfast ladies were so nice to me and helpful when I needed a coffee before they were open. We left our room before 8 each day and returned by noon to nap during the hottest part of the day. Our room was clean and sand free every single day. I have zero complaints about this place. The hallways are open, and always clean. It was not loud, it was quiet and relaxing. They gave fresh towels each day. The area is super cute, the beach where you will be 90% of your time is literally a 3 minute walk or a short zip up the road with their cart.
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Date of stay: June 2022
Location
Cleanliness
Service
Helpful
Response from Dale Papke, Owner at Ports of Call Resort
Responded 2 weeks ago
On behalf of the entire team at Ports of Call I thank you for both choosing to enjoy your vacation with us and for taking the time to submit such a wonderful review. Very much appreciated. Hope we see you again.
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Ports of Call is a clean, reliable, friendly option for families looking to stay in Grace Bay. Conveniently located a very short walk both from the beach, as well as an excellent supermarket (the rooms have mini fridges). Ports of Call staff is very helpful and friendly. Prices are Significantly Less than what you will pay at an oceanfront resort, and the small size lends a more chill vibe. Breakfast included in the rate, is simple but adequate.
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Date of stay: April 2022
Rooms
Cleanliness
Service
Room Tip: Pool facing rooms are definitely worth the cost!
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Helpful
Response from Dale Papke, Owner at Ports of Call Resort
Responded 2 weeks ago
Thank you for taking the time to submit your review...much appreciated. Happy to hear you enjoyed your stay and hope you get a chance to return.
Read more
PRICE RANGE
$285 - $365 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort suites ports of call hotel providenciales, comfort suites providenciales, providenciales comfort suites
LOCATION
CaribbeanTurks and CaicosProvidencialesGrace Bay
NUMBER OF ROOMS
103
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Claim Your Listing Frequently Asked Questions about Ports of Call Resort
Which popular attractions are close to Ports of Call Resort?
Nearby attractions include Atelys (0.08 miles), Graceway Gourmet (0.1 miles), and Turks and Caicos Map Mural (0.01 miles).
What are some of the property amenities at Ports of Call Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Ports of Call Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Ports of Call Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Ports of Call Resort?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Ports of Call Resort?
Conveniently located restaurants include Seven, The Terrace on Grace Bay, and Caicos Café.
Are there opportunities to exercise at Ports of Call Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Ports of Call Resort?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Ports of Call Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ports of Call Resort?
Many travelers enjoy visiting Cheshire Hall Plantation (5.0 miles).
Is Ports of Call Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.