Date of stay: March 2021Trip type: Traveled as a couple
Overpriced for what you get. Hotel is in a middle of grass field There is nothing there but man made pond. There is no landscape, no flowers. Lobby is nice. Room.is large but there is no screens on windows so you can't open them.for.fresh air. There is no fan, no AC. TV has 7 channels.
The worst is stuff. There is no receptionist. Bartender / manager is not pleasant . And all stuff are like that. Upon entering we were just standing there helpless while they were passing us without even asking if we need anything .
Get your act together people. Learn some hospitality and how to treat your guests
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from Phillipa Bengough, Owner at Soames Hotel & Jack's Bar
Responded Mar 8, 2021
Many thanks for taking the time to review Soames Hotel. We always appreciate the feedback we get, and will take on your comments positively and constructively. We are an 'out-of-town' hotel and have never pretend to be anything other than this. If you were looking for a more wilderness place to stay there are many lovely options. We keep our grounds simple to conserve the amount of water necessary to keep them going. When we started this project 8 years ago there was literally nothing here so we are happy to at least have some medium size trees growing. All our rooms have 5 big windows and double doors. They all open up fully and we do not need screens as we have so few insects. The bed has a mosquito net for night time use. As for 'value for money' we rate along the same lines (or lower) than most similar properties in the region. I am sorry for the poor service you received - we mostly get excellent comments about our team - almost all have been here since the start. I believe it was not intended, and we are grateful you pointed this out so that we can look at ways to ensure guests on arrival get a little more attention. Hope you enjoyed your time in Nanyuki.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.