At first look this hotel looked great. It was somewhat centrally located, was newly built, had an onsite restaurant, and very cold A/C. After the first night however I was able to experience the entire package, including breakfast the next day, and I was reminded that I was in a still developing hospitality industry which has a little ways to go to meet international standards.
I went back and forth whether I wanted to write this review - the staff at the hotel were very friendly and always super kind. After not being able to sleep for a few nights however on my multi-night stay due to other guests and the surrounding area, I thought I'd share my experience so that those booking and looking for a relaxing restful vacation would have all the info.
The good: the staff as said previously, the proximity to the river and central Kampot, the cleanliness of the rooms and pool, and the large trees which fill the courtyard.
The areas that could use improvement: The bathroom - the door to the bathroom's lock was missing so I had to jam a hand towel between the door and wall to get it to stay shut while utilizing it. The location - it's sandwiched between two busy streets, when trucks roll by the building actually sways and you hear the river road's bikes/motos/people/cars as they accelerate out of the turn, and the night clubs and riverside market which surround the property. The pool - swimming clearly starts at 8:00 am per the hotel's literature in the room. If you are a Khmer family with four screaming kids this apparently doesn't apply and they are free to scream their heads off at 6:00 am on multiple mornings. The breakfast - super clean, a few eggcentric options, and you don't have to wait too long after ordering. Bring your patience however as the staff don't remember that you like milk with your tea (I know it's small - but come on, each morning having to remind the staff to bring milk with the tea if staying multiple nights after they disappear after dropping it off?), and non-Khmer coffee is an extra charge which I thought was crazy given the price of the rooms and the cost of an instant packet (which also isn't replinished in the room). The internet - it's sometimes good and sometimes bad, mostly bad. I'm glad I had 4G on my phone which was again sometimes good and sometimes bad due to the hotels location. Check-in - during check-in I was given a room which smelt like someone just smoked a carton of cigarettes in it. I went down to the desk and stated that I'd like to be re-accommodated and was told that "folks to the North were just there and smoked in the room." The staff grabbed an aerosol bottle of air freshener and started walking towards the room. After understanding that I'd be staying in that room if they had their way, I reiterated my request of being re-accommodated. I was then told that "the folks to the North didn't respect the hotel." I then told them to please put me in a smoke free room - honey catches more flies right? I was then re-accomodated.
This hotel has a lot of potential and staying here could be a pleasant experience if you understand the issues above. I was looking for what their website said they offered - a more serene experience and I looked forward to enjoying the view of the Teuk Chhou River and the Bokor Mountain while relaxing in their beautiful garden or at the swimming pool.
Suggestions: Bring earplugs, your own coffee, and temper your expectations.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.