Aman New York Restaurant

Aman New York Restaurant Pictures & Reviews (New York City, NY)

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Restaurant review highlights
... drinking and hanging out. I ate at the Arva Italian restaurant (loved the Pork Chops) which was complemented by the...
... was a shambles from start to finish. Rooms not ready. Restaurant booking system a mess. Would not allow my friend in to...
... were available. So we dined at Arva, which is a nice restaurant but very expensive and tbph there are too many other...

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Conny Wylie wrote a review Dec 2022
Ottawa, Canada1,003 contribution661 helpful votes
4.0 of 5 bubbles
The Aman New York is housed in the iconic Crown Building at the corner of Fifth Avenue and 57th Street. The hotel is touted as a serene, discrete hotel reflecting a Sanskrit lifestyle that is designed with powers of mind, body and spirit that magically transport guests out of their everyday life......now that is a tall order.

My extra spacious suite embraced 11 foot high ceilings, a cozy fireplace with large windows that offered stunning views along with a large scaled art mural. The use of natural materials and muted tones added an elevated sense of serenity to the chamber. The bathroom was opulent with marble rain shower, double vanity and a supersized oval soaking tub big enough to sail the Mediterranean.

The Aman has an abundance of communal spaces for dining, drinking and hanging out. I ate at the Arva Italian restaurant (loved the Pork Chops) which was complemented by the Nama, the Aman's rendition of a Japanese eatery, while the Jazz Club offers world class live performances. The Garden Terrace, Aman's outdoor space, includes reflective pools and sensational firepits with a retracting glass roof that affords year round access.

I was overwhelmed by the Aman's health facility, a 25000 sq. ft. spa, wellness center and gym. It is equipped with 65ft, pool, firepits, yoga and pilates studios, 10 treatment rooms and a cadre of rejuvenating regimes in 2 spa houses. I was giong to try a recover experience in artic temperature in the cryotherapy chamber but I didn't have my snow suit so I did indulge in the N. Y. signature treatment which included a full body scrub accompanied by a steam shower and massage......... .......totally reinvigorating.

I was a guest of a friend to the Aman.........since the price of this hotel is way above my pay grade, the price is enough to make the common man (me) have a heart attack.

Service was a tad jerky lacking the vibe of a sleek operation and in spite of the luxurious mass of the Aman the ludicrous price rendered a value that was not there.

So, if you desire a NYC hotel with pinnacle amenities and you carry a heavy wallet ......then try the............Aman........Quiet Luxury and even Quieter Serenity.
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Date of stay: December 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Aman New York, General Manager at Aman New York
Responded Jan 1, 2023
Dear Room-in-my-suitcase,

We very much appreciate you taking the time to write such a positive review about your recent stay with us and are thrilled that you were able to enjoy all that Aman New York has to offer. I do hope to have the opportunity to welcome you back in the future and yet again transport you out of every day life - this time with the service to match.

Kind regards,

Petar Krstic
Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Simon C wrote a review Sep 2024
England9 contributions28 helpful votes
1.0 of 5 bubbles
Honestly this is one of the worst hotels I’ve ever stayed in. Avoid at all costs. It’s not worth it, over priced and management are clueless . Whilst they spend a lot of effort responding here, it’s just to ask ppl to delete negative reviews.

The whole process was a shambles from start to finish. Rooms not ready. Restaurant booking system a mess. Would not allow my friend in to visit for coffee despite asking them 3 times to let him up (eventually they did). Front desk team have a major attitude problem. Decor is ok / room size decent but for the money there are much better suite options in NYC. Marketing is world class but no amount of marketing can improve this product. It’s shambolic
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Date of stay: June 2024Trip type: Traveled on business
Room Tip: Find another hotel
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
hello wrote a review May 2023
New York City, New York182 contributions301 helpful votes
+1
5.0 of 5 bubbles
We did a “staycation” at Aman NY over Christmas weekend. We’ve been to many Aman properties and this new NY location does not disappoint. The campus is exquisite (vertical instead of expansive), especially the spa and fitness facilities. There is even a cryotherapy room and doctor—crazy!!

Wedid the half-day Hamman spa treatment and it was one of the best hammans I’ve ever had. To top it off, it was on the coldest day of the year in NYC, so it was very awesome to do the cold plunge/hot plunge therapy.

Our suite was smaller than most other suites we usually stay in, but it didn’t feel small in any way: the rooms are designed to be very exquisite with fireplace and small dining area, and clever rotating panels that close/open space the way you need it.

The biggest disappointment was that since it was Christmas, our dining and entertainment choices were limited. We had wanted to visit the Jazz Club: it wasn’t open. And we’d wanted to take a mixologist class and do complimentary Japanese tea (which is advertised in the pdf “pamphlet”)—neither of those were available. So we dined at Arva, which is a nice restaurant but very expensive and tbph there are too many other world class Italian restaurants in the area that I’d go to instead of it any day.

That being said, those things didn’t spoil our overall pleasure with our stay. The service is beyond impeccable from everyone on campus. Our dedicate team was attentive without being overwhelming. The spa team are absolute experts. Even though NYC is home, we definitely plan to go back and recommend it to anybody without hesitation.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Aman New York, General Manager at Aman New York
Responded Jul 22, 2024
Dear Lifestylesofthenicks,

We are very grateful for the time taken to share your feedback on Tripadvisor. We sincerely apologize for the limitations in dining and entertainment options during your stay. However, it's truly heartening to discover that despite these constraints, your overall satisfaction remained intact.

Once again, thank you for providing your valuable insights. We look forward to welcoming you back in the near future.

Warm regards,
Guia Llamas
Hotel Manager, Aman New York
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Lucas F wrote a review Aug 2024
New York City, New York11 contributions
+1
5.0 of 5 bubbles
We did a staycation and it lived up to what you’d expect from an Aman property. Hector, the Front Office Manager, elevated our experience to include so many personalized touches that made us feel at home. The spa and pool offerings were unparalleled in NYC and our meal at Nama rivaled any top Michelin restaurant in the city. We’ll definitely be back!
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Date of stay: June 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Aman New York, General Manager at Aman New York
Responded Sep 12, 2024
Dear Lucas,

We are very grateful for the time taken to share your feedback on Tripadvisor. It brings us great pleasure to know that you had a wonderful time with us, and we eagerly anticipate your return.

Warm regards,
Guia Llamas
Hotel Manager, Aman New York
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
familyof997 wrote a review Sep 2022
Sydney, Australia13 contributions70 helpful votes
3.0 of 5 bubbles
I recently spent 3 nights at the Aman NYC as a full paying guest (not a travel puff piece) so all my comments are in the context that this is the by far the most expensive city hotel I have ever stayed in. As the management was so confident they would hit the ground running there were no introductory (we are still ironing out the kinks) specials at this Aman so I was ready to be blown away!
I will start with the positives.
Location: can’t be beaten. Bergdorf Goodman and Central Park right at your doorstep.
Interiors: stunning design albeit a little dark and moody. The restaurants and rooms have lovely light but behind this the reception areas and spa have very limited light.
Rooms: exceptionally spacious, with a fire, huge bathroom and dressing area. Was upgraded on arrival, but I suspect there are no bad rooms in this hotel. The rooms have every gadget known to man, including a toilet with 7 different settings. Nespresso machine but no milk or milk frother. I guess they want you to order the $16 latte every time from in room dining. Was welcomed by a plate of chocolates and a birthday cake, which was a nice touch but not extraordinary.
Food: I would say disappointing. I used the in room dining and dined at Avra for breakfast and lunch. In room dining was very limited. For a hotel of this calibre I would have expected a greater range ( where are the salads and hot chocolate??). The vibe in the restaurant bordered on zen at breakfast ( I guess this was the hotel guests) but felt very corporate at lunch and a ‘scene’ at dinner. Perhaps this is the ‘exclusive’ vibe they are trying to create but I found it unwelcoming and pretentious. Where is the Aman ‘zen’ ??
Vibe: By day 2, I realised that the hotel is trying the create a ‘private members club’ vibe, but for me it was bordering on intrusive. To get to your room there are no less than 3 ‘gate keepers’, which greet you and ask you to either show your room key or enquire as to what your business is at the hotel. We stayed at the Aman Tokyo at opening and they nailed it. Next level personalised service where we were greeted by name throughout the hotel, after our arrival. While this may be the aim at the Aman NYC, it is far from personalised and as a result the experience is exhausting. It also creates an atmosphere which is less than welcoming. There are loads of staff, whose job is unclear, but you are left with the impression that they are waiting for someone more important than you.
Spa: 3 levels of cavernous but very well appointed treatment rooms. Amazing branding with leisure wear and spa products available for purchase.. There is an extensive spa menu but there appears to be very limited availability of therapists. My treatment was very good. There was also very poor communication in the spa. I had pre-booked treatments but received no in room reminders or reminders at checkin of my appointments so luckily I checked back on my email communication. I could have easily forgotten my appointment in a jetlagged haze. The spa also tried to charge me for late cancellation of a treatment. Clearly they had not checked their messages before the end of the day ( and had not answered the phone when I called). Lots of staff in training at the spa also, which you would usually overlook except you are paying almost 4K per night so you can’t!!. The spa is also the gate keeper to the gym and pool area.

Overall, as I left the Aman NYC with a significantly lighter bank account I can’t help but feel disappointed. I was ready to be blown away but all I felt was relief. I moved down the road to another hotel for the remainder of my stay. While the rooms may be a little more dated, I am overlooking the park and am welcomed each day by old fashioned service with a smile. As the concierge at hotel 2 said to me ‘you are the center of my universe right now Ms X, I am focused on nothing else but you’ I knew I was in the right place.
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Date of stay: September 2022Trip type: Traveled with family
Room Tip: If you really want to stay I would wait for the hotel to iron out the kinks.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Petar Krstic, General Manager at Aman New York
Responded Sep 15, 2022
Thank you for your valuable feedback. Our guest experience is at the heart of what we do, and we are grateful to you for taking the time to let us know about your experience. Please send us an email to reservations.ny@aman.com with your preferred contact details so we can connect and make things right.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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