Rooms and service were exquisite. Beautifully designed and comfortable suites larger than anything I have experienced in NY. Service from the entrance to the concierge was fantastic. The spa and half day Hammam experience were next level with some of the kindest and caring people we have experienced. The gym and pool are incredible.
However, while all of this was a positive there is just something different about this Aman. The restaurants and service within were lacking. Missed orders, menu changes, just “okay” dishes. It just wasn’t at the level of other Aman. There is a level of respite here that doesn’t existing in NY hotels but with dining as such an important part of the experience there is room for more.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Feb 26, 2023
Dear John,
Thank you for taking the time to share your feedback. I am very pleased to hear that you so enjoyed many of our facilities and offerings; however, I must apologize that your experience in our restaurants was not up to standard.
Please be assured that I will personally look into each of these mentioned issues to understand what went wrong, as I am truly sorry that these dining mishaps got in the way of the perfect Aman experience.
I would welcome the opportunity to make it up to you with a refined and seamless complimentary dining experience at any of our restaurants or Jazz Club should you be willing to give us the chance. I have no doubt that this will be a vastly different experience than you had previously.
I do hope to welcome you back soon and turn the time you had in our restaurants around.
All the best,
Olivier Lordonnois Managing Director, Aman New York
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We did a staycation and it lived up to what you’d expect from an Aman property. Hector, the Front Office Manager, elevated our experience to include so many personalized touches that made us feel at home. The spa and pool offerings were unparalleled in NYC and our meal at Nama rivaled any top Michelin restaurant in the city. We’ll definitely be back!
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Date of stay: June 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Sep 12, 2024
Dear Lucas,
We are very grateful for the time taken to share your feedback on Tripadvisor. It brings us great pleasure to know that you had a wonderful time with us, and we eagerly anticipate your return.
Warm regards, Guia Llamas Hotel Manager, Aman New York
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I recently spent 3 nights at the Aman NYC as a full paying guest (not a travel puff piece) so all my comments are in the context that this is the by far the most expensive city hotel I have ever stayed in. As the management was so confident they would hit the ground running there were no introductory (we are still ironing out the kinks) specials at this Aman so I was ready to be blown away! I will start with the positives. Location: can’t be beaten. Bergdorf Goodman and Central Park right at your doorstep. Interiors: stunning design albeit a little dark and moody. The restaurants and rooms have lovely light but behind this the reception areas and spa have very limited light. Rooms: exceptionally spacious, with a fire, huge bathroom and dressing area. Was upgraded on arrival, but I suspect there are no bad rooms in this hotel. The rooms have every gadget known to man, including a toilet with 7 different settings. Nespresso machine but no milk or milk frother. I guess they want you to order the $16 latte every time from in room dining. Was welcomed by a plate of chocolates and a birthday cake, which was a nice touch but not extraordinary. Food: I would say disappointing. I used the in room dining and dined at Avra for breakfast and lunch. In room dining was very limited. For a hotel of this calibre I would have expected a greater range ( where are the salads and hot chocolate??). The vibe in the restaurant bordered on zen at breakfast ( I guess this was the hotel guests) but felt very corporate at lunch and a ‘scene’ at dinner. Perhaps this is the ‘exclusive’ vibe they are trying to create but I found it unwelcoming and pretentious. Where is the Aman ‘zen’ ?? Vibe: By day 2, I realised that the hotel is trying the create a ‘private members club’ vibe, but for me it was bordering on intrusive. To get to your room there are no less than 3 ‘gate keepers’, which greet you and ask you to either show your room key or enquire as to what your business is at the hotel. We stayed at the Aman Tokyo at opening and they nailed it. Next level personalised service where we were greeted by name throughout the hotel, after our arrival. While this may be the aim at the Aman NYC, it is far from personalised and as a result the experience is exhausting. It also creates an atmosphere which is less than welcoming. There are loads of staff, whose job is unclear, but you are left with the impression that they are waiting for someone more important than you. Spa: 3 levels of cavernous but very well appointed treatment rooms. Amazing branding with leisure wear and spa products available for purchase.. There is an extensive spa menu but there appears to be very limited availability of therapists. My treatment was very good. There was also very poor communication in the spa. I had pre-booked treatments but received no in room reminders or reminders at checkin of my appointments so luckily I checked back on my email communication. I could have easily forgotten my appointment in a jetlagged haze. The spa also tried to charge me for late cancellation of a treatment. Clearly they had not checked their messages before the end of the day ( and had not answered the phone when I called). Lots of staff in training at the spa also, which you would usually overlook except you are paying almost 4K per night so you can’t!!. The spa is also the gate keeper to the gym and pool area.
Overall, as I left the Aman NYC with a significantly lighter bank account I can’t help but feel disappointed. I was ready to be blown away but all I felt was relief. I moved down the road to another hotel for the remainder of my stay. While the rooms may be a little more dated, I am overlooking the park and am welcomed each day by old fashioned service with a smile. As the concierge at hotel 2 said to me ‘you are the center of my universe right now Ms X, I am focused on nothing else but you’ I knew I was in the right place.
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Date of stay: September 2022Trip type: Traveled with family
Room Tip:If you really want to stay I would wait for the hotel to iron out the kinks.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Sep 16, 2022
Thank you for your valuable feedback. Our guest experience is at the heart of what we do, and we are grateful to you for taking the time to let us know about your experience. Please send us an email to reservations.ny@aman.com with your preferred contact details so we can connect and make things right.
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As other reviewers have noted this is a typical dark Aman property with everyone dressed in black and looking achingly cool. The room was very large for NYC and was exquisite in design and appointments. Everything works perfectly at the touch of a button and you can't fault the room. Breakfast on the terrace in summer was excellent. The spa/pool is beautiful. Service is impeccable. Either you like the Aman thing or you don't - we loved it but can also say that we ultimately prefer the Four Seasons set up because its more cheerful and friendly and they have the amazing App concierge which is second to none. We chose the Aman this time because it was in a part of town near Central park that suited our plans better. We can highly recommend the Aman!
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Date of stay: August 2024Trip type: Traveled as a couple
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Oct 8, 2024
Dear Jim E.,
We are very grateful for the time taken to share your feedback on Tripadvisor. It brings us great pleasure to know that you had a wonderful time with us, and we eagerly anticipate your return.
Warm regards, Guia Llamas Hotel Manager, Aman New York
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I had high expectations given the Aman brand and particularly the hype around this New York outpost. Unfortunately the experience fell very short.
The lobby and decor are nice, subtle and sexy. Quite dark. Unfortunately we arrived after a red-eye to an empty lobby — no one to send us up to the 14th floor check-in. Waited 10 min and no one know what to do until the bellman finally escorted us up. Not a great start
The decor in the room was nice, again minimalist and dark, but the faux pines were tacky especially given this price point. Why not just use a few sprigs of greenery which would be cost effective and much nicer?
Service was mixed — a wonderful woman at reception one day, a clueless and curt man the other.
Spa and pool area was unattended and I had to hunt someone down for a robe.
Bar staff was nice though moving a lot of furniture when we were there at 9pm, felt like they were already closing shop.
Room delivery person was a sweet young lady one day, the best was a man who stared at me in an almost antagonistic manner. And yes I topped 20% on top of the $12 room service charge, so my açaí bowl and withered berries (QC not good) cost $67.
The worst was on our second night the air conditioning made a horrible metal clacking noise that only stopped 30 min after I turned off the AC, which resulted in it being 82 degrees by morning.
All in all, not up to the Aman reputation. They can do a lot better especially at this price point!
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Date of stay: April 2024Trip type: Traveled on business
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Jul 22, 2024
Dear Starreyedinsf,
We are very grateful for the time taken to share your feedback on Tripadvisor. I am saddened to hear that on some occasions we did not meet your expectations, and I sincerely apologize.
I would very much welcome the opportunity to discuss this further with you so I have provided my email below so that we can be directly in touch. I very much look forward to hearing from you.
Warm regards, Guia Llamas Hotel Manager, Aman New York gllamas@aman.com
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